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Kelly Zheng's Insights
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How to Successfully Position Your Organization to Lead Innovation and Business Transformation with Saskatchewan Government Insurance
Public Sector Innovation Show Saskatchewan 2023 - Canada
The world these days is changing at an unprecedented pace and large, established organizations are sometimes having trouble keeping up. Some realize this and embark on transformation journeys, whilst almost weekly or monthly there are stories about all sorts of businesses either going under or changing their focus and entire business models just to stay afloat. One of the large Canadian companies that has recently embarked on a transformation journey is Saskatchewan Government Insurance.
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Tapping into Technology Solutions to Automate and Streamline: How the City of Calgary is Adopting Technology to Advance as a Smart City
Future Cities Roadshow 2023
Municipalities across the world aim to provide the best services they can to their residents, and most of them do this with limited resources but with great passion and drive. Across Canada, like across most countries, each municipality wants to ensure that are well equipped with the latest technologies, and that they have the opportunities to continually improve. This is as true at the City of Calgary as it is anywhere.
Digital Services and Customer Experience
Keeping Pace to Meet Citizen Expectations – Operating Faster and More Accurate in Service Delivery
Operational Excellence Roadshow 2023
Every government or government service agency, whether they are municipal, provincial or federal, needs to think about the services they provide, how they provide them, and why. To a large extent, these are the basic principles of being a service provider.
Workforce, Skills and Capability
Embracing and Honoring Asian Heritage: A Month of Celebration
In May, we embark on a joyous and enlightening journey as we celebrate Asian Heritage Month in Canada. Throughout this month, we pay homage to the remarkable contributions, diverse traditions, and vibrant cultures of Canadians of Asian descent. In order to deepen our understanding, foster connections, and embrace the richness that Asian communities bring to our shared Canadian identity, we interviewed some of our expert Asian public sector leaders from our speaker faculty. Check out the interview below and Join us as we honor the tapestry of Asian heritage and embark on a collective exploration of the stories and legacies …
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Atlantic Canada Healthcare Priorities
The COVID-19 pandemic changed our global communities in a substantial way. Rocking our healthcare system, this crisis demanded we allocate countless resources to fighting it. As we’ve faced lockdowns, lost businesses and a devasted economy, we are still recovering. Three years later, circumstances are very different, and the economy is recovering in remarkable ways. As such, the governments of most provinces across Canada are now prioritizing their spending in new, surprising ways.
General
Disruption and Opportunity: Strategies to Build Digital Trust in Citizens While Creating Intelligent Cities
Major cities and large towns the world over have access to opportunities and initiatives that smaller townships and communities can only dream about. Yet the people in the rural and remote communities still have the same aspirations and desires, and also generally know about the things that they don’t have access to. In our modern and connected world, it is imperative that there are equal opportunities irrespective of location or jurisdiction, and thus some of the municipalities in rural areas are some of the most active when it comes to working with and advancing technology for their communities.
General
Overcoming the Housing Supply Challenges in Nova Scotia by Using Data-Driven Solutions
Governments of all tiers and all persuasions are responsible for looking after and preserving the land and waters that are within their jurisdictions. Whilst many governments have policies regarding the use of their territories, some take them more seriously than others. One that takes it very seriously is Halifax Regional Municipality (HRM) in Nova Scotia. Kate Greene, the Regional Policy Manager at HRM, says their area is quite small, covering only about 10% of the land area of Nova Scotia, and it takes just two and a half hours to drive the 200 kilometres from end to end, but they …
General
Tapping into Lessons Learned from COVID-19 to Better Prevent, Prepare and Proactively Manage at the Local Level
The COVID-19 pandemic was something that no country, government or agency was truly prepared for. Whilst most government departments and municipalities spend significant time planning for disasters and have contingencies for all manner of scenarios, the pandemic was more significant and comprehensive than anyone imagined. The Calgary Emergency Management Agency (CEMA) was set up to plan for disasters and to create appropriate plans and mitigation strategies, but Michael Luchia, the Acting Deputy Chief of CEMA, says that the pandemic has not been a normal disaster, so whilst some of the plans worked as intended, others didn’t.
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