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Alex Kats's Insights
IT Modernization and Cloud
Maintaining the Innovation Momentum: Collaboration and Innovation for the Next Era
For the many and disparate departments that make up the Australian Public Service, the pandemic showed what can happen when agencies come together for a common cause. But the pandemic also showed that some of the collaboration that was so necessary then, is not sustainable in the long-term without significant changes to processes and practices. Whilst the public service was highly trusted when the circumstances were unprecedented and chaotic, some of that trust across most departments has now dissipated. At the same time, Australia has a pioneering and innovative spirit that has allowed the country to develop some world-leading technologies …
IT Modernization and Cloud
Thinking about Tech and Innovation in new ways for a better WA
Western Australia is far removed from the east coast, but the state often uses the tyranny of distance to their advantage. This is certainly the case when it comes to technology and innovation. To ensure that they stay ahead of the curve, the state government has recently released an Innovation Strategy and a Digital Strategy, each with significant funds behind them to ensure that these are not just documents, but are implementable strategic priorities for the benefit of the state.
General
Leveraging connectivity, mobility and infrastructure to create the future
The topic of future cities and regions can be summed up by one word: ‘smarter’. Whilst none of us know what the future holds or how our cities, regions or any other territories will look in the future, what we do know is what we have now, and how we can use all of the tools at our disposal to think smarter and work smarter to create better efficiency.
General
Improving Response and Preparedness for More Resilient Frontline Services
The pandemic has been first and foremost a health crisis, and whilst most industries can learn lessons from how they responded or what the pandemic has meant for them, it is the health sector that most likely has the most to learn and will continue to be most affected. There are “a lot of challenges ahead,” but equally, the pandemic has taught a lot of lessons that NSW Ambulance and all other ambulance services should heed.
Digital Services and Customer Experience
Improving Citizen Experience by Leveraging Digital Technology and Transformation
In our modern world, all industries have or should be embracing the technologies of the digital age. Some have done so in overt and very public ways by changing their entire processes from purely face-to-face experiences, to virtual or hybrid experiences. One example comes from Main Roads Western Australia. In 2021 Main Roads was chosen by the ATO to be part of a pilot program focusing on electronic or eInvoicing.
IT Modernization and Cloud
Innovate Queensland: Where government meets to grow ideas
The last few years of the pandemic disruptions have shown to all levels of government that they need to change, adapt and innovate, not just from a technology standpoint but from a process perspective too. In many ways, COVID-19 was the catalyst that many agencies and departments were looking for, but it also forced changes that were not always planned or properly thought through due to the fast pace of the transformation that accompanied the first phase of the pandemic response. Now with hindsight and more time to plan, many agencies are consolidating the gains they made whilst also embedding …
Data, Analytics and AI
Revolutionising Data Governance, Information Management & Data Strategy in Government
Most organisations, whether they are in the public or private sector, usually see the concept of governance as a necessary evil. They know they need to have good policies and procedures in place, but creating the policies and maintaining them is not something that most organisations are excited about. The key however is to “reimagine it, making it different and relevant to each organisation in its own way.”
General
Future-Focused Investments to Support a Sustainable Future
A country the size of Australia, with cities and towns across a wide landscape, has tremendous infrastructure, but to continue to thrive, it constantly requires new projects or upgrades to existing ones. To ensure that Australia has the infrastructure it needs for today and for the future, “we take a holistic approach to assessment that looks beyond the economic impact.” That is the only way that Australia can have “a sustainable future” with the infrastructure that it needs.
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