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Milena Tsitovitch's Insights
National Security & Public Safety
Speaker Spotlight: Andrew Tongue, Deputy Secretary Biosecurity Compliance
We are working on the assumption we will have a major pest or disease incursion this decade. Therefore, we are looking to ensure our preparedness, response and recovery systems are strong. This involves “defence in depth”; having a multi-layered system to deal with threats pre-border, at the border, and post-border. We need to work closely with all our stakeholders, including the general public, to identify and mitigate biosecurity risks.
The importance of cloud in government
Hybrid IT and cloud have become critical in the digital transformation of government. When implemented effectively, Hybrid IT and cloud services present many opportunities, including flexibility, improved collaboration and scalability. While cloud adoption is accelerating, there are still barriers preventing government from capitalising on the hybrid IT economy. In the government sector, many Australian agencies are adopting cloud services to facilitate digital transformation. But while IaaS, SaaS and cloud-first are increasingly common today, many government agencies still find it difficult to move their core systems to the cloud, and to modernise, manage and secure their complex hybrid cloud and IT …
3 reasons to focus on technology improvements in council
The digitisation of services is an inevitable part of council’s transformation. The strategic use of digital technologies can have a myriad of benefits that are not just limited to one department or service. Modern citizens expect their councils to be fluid with regards to how they provide a service. Just like with any other organisation, council customers expect to be able to access and interact with required services online, and on demand. For many customers – driven particularly by the younger generation as well as a global pandemic – the options of in- person, paper-based or even over-the-phone services are …
Technology & Transformation
How enterprise architecture can establish a framework for transformation in government
Governments in this era are facing demands for enhanced and better-quality citizen service delivery, making IT modernisation and digital transformation critical. In a world where agility and innovation are highly valued, enterprise architecture is a key element in this transformation. Enterprise architecture is the process by which organisations standardise and organise IT infrastructure to aligns with business goals. These strategies support digital transformation, IT growth and the modernisation of IT as a department. Essentially, enterprise architecture help organisations structure IT projects and policies to achieve desired business results, as well as stay on top of industry trends disruptions using architecture …
Digital Government & CX
An Inclusive Design Approach to Government Services
To achieve that mission, the DTA employs “all kinds of different individuals,” not just technology experts. The purpose of having such variety is to “build simple, clear and fast public services, underpinned by transparency and respect. That is what builds public trust.” In total, there are about 350 staff at the agency, responsible for “designing services for all the citizens, taking into account all perspectives, which is really complex.” To have true digital engagement, organisations and agencies need to be in the right frame of mind. However, the DTA has found over the last few years that there are a …
Data & Analytics
Big Data in the Public Sector: Three Ways Big Data is Reshaping Government Services
Data is the currency of the technological economy, with data science incorporated into almost every industry in 2020. The public sector, while trailing behind private enterprise, has become increasingly aware of the value that can be extracted from data sets. With advancements in technologies such as machine learning and cloud computing, coupled with global Open Government initiatives, emerging Big Data use cases in healthcare, transport, agriculture, justice and resource management are all shedding light on the opportunities of data as a critical asset. Most public sector data and information management professionals across Australia and New Zealand (A/NZ) understand data for …
Smart Cities & Mobility
Building Green and Sustainable Cities - Canada
In the case of the City of Victoria, they have a 2050 vision and a Climate Leadership Plan, both of which are about “creating low-carbon prosperity.” For instance, the targets include “transitioning to 100% renewable energy by 2050 and cutting our greenhouse gas emissions in half by 2030.” The goal of the city is “to lead and inspire” and to “model what is actually possible.” However, in a city like theirs, “corporate emissions account for only 1% of total emissions,” so their real goal is to “support our residents and businesses as they take action to combat that other 99 …
People & Culture
Upskilling to build critical skills and competencies: A crucial HR focus in 2021
In the past year, we saw a global pandemic completely shift every aspect of everyday life, including work. Remote working arrangements tested the practicality of traditional management processes and put the spotlight on the limitations of legacy IT systems. Prior to the pandemic, government HR leaders were generally concerned with recruiting, motivating, and retaining talent. And while upskilling was already a key priority for government departments prior to the pandemic, COVID-19 has heightened the reskilling challenge. The adoption of new technology in terms of working and HR has been an exciting one; technology has enabled a quick adaption to the …
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