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Teresa Anderson's Insights

General

Hospital Management Improvement

In many ways, the pandemic has been disastrous for the whole country, particularly for Victoria which has had multiple outbreaks and significant periods of lockdown and restrictions. Yet at the same time, because the pandemic has exposed gaps and blockages in the way certain public sector institutions operated, there have been some positive outcomes too. “We want to get to a point that how people experience the public health system shouldn’t depend on where they live. We’re very keen to make sure that regardless of where you are located or whether or not you are on a waiting list, you …

Hospital Management Improvement

Data, Analytics and AI

Leveraging data science to lead transformation in the public sector

While many of these issues are unlikely to go away, one way of combatting some of the negative effects is by using open data, which as long as there is access to the internet, is “data that’s available to anyone, anywhere, anytime.” It is generally data that is “collected by or on behalf of government,” but is done so with “people’s privacy, sovereignty and security” protected and in mind. In many ways, “the open data ecosystem is like a public library, which is the original open data service.” Libraries have a range of products “in different formats, with a huge …

Leveraging data science to lead transformation in the public sector

Data, Analytics and AI

Business Intelligence & Data Warehousing for Government

One of the reasons for the creation of the new function and teams was because “we’ve got a legacy environment that is siloed, manual and a very people-intensive process.” The output of all the new functions will be “an Enterprise Data Hub that will deliver great outcomes” to both the agency and ultimately the Victorian community. All of this can only work because of the new architecture that is built around the hub to enable and empower it to “deliver incremental value.” WorkSafe Victoria has many disparate parts to its business and all of the parts need to work together …

Business Intelligence & Data Warehousing for Government

General

Process Excellence- Canada

Lyne Lacroix, the Process Improvement Lead for Major Projects within the Office of the Chief Information Officer (OCIO) at Shared Services Canada, says that though COVID-19 was one of the major spurs, their “process improvement division was created in late 2020.” Putting the pandemic to one side, the division was created because some employees noticed that “there are serious problems with the process” within the organization, thus “our vision is to really enable and empower employees through the improvement of the challenging processes that stop them from doing their work.” Since they are at the start of their journey, this …

Process Excellence- Canada

General

Improving CX and Engagement in Local Government- Canada

All large organizations, and public sector institutions in particular, generally have complicated, bureaucratic processes, developed over time. Some of these require a lot of repetitive employee input, whilst others were simply developed in a different age – before the digital age – and would benefit from an upgrade. These upgrades can take many forms, from Robotic Process Automation (RPA), to just a simple improvement or advancement in processes. This is a lot of new construction, and thus the City decided to conduct a “development services review,” designed to look at “how development functions interact and are coordinated, and to identify …

Improving CX and Engagement in Local Government- Canada

General

Improving Contract and Supplier Management- Canada

Tamara McNulty, the Director of Procurement, Contracting, and Contributions at Parks Canada, has a slightly more nuanced and possibly “old school” approach to procurement. As much as it should be a disruptor, it should also be about “adding value to services.” Procurement, especially in large and public sector organizations, is still often described “as a necessary evil; as something we go through in order to get what we need.” As much as that is true, it doesn’t make the function appealing or attractive. If however it could be seen “as a value-added service, then it would be embraced as an …

Improving Contract and Supplier Management- Canada

IT Modernization and Cloud

Edge Computing for Government

To succeed and thrive in our modern world, every organisation needs to constantly be thinking about improvement and growth. That doesn’t necessarily mean expansion. It means growing the knowledge base and using technology to better serve clients, customers or constituents. This is as true for the public sector as it is for any other kind of business. Public sector institutions however, especially large ones answerable to government, are sometimes constrained by what they can do, but that doesn’t have to be the case. Currently it is almost entirely one-way traffic. People in precarious situations call triple zero. “We want people …

Edge Computing for Government

General

Local Government: Improving Customer Experience and Customer Engagement

With a growing and changing population, David Kerr, the Director of Community and Belonging at Northern Beaches Council in Sydney, says that their council was only formed “four and a half years old through an amalgamation of three councils who effectively had no relationship with each other.” The councils had no relationship, but more importantly, the citizens also had little connection with the councils. So the most important thing that the new council started to do was to “actively listen to our customers, and to be empathetic to the concerns expressed by our customers.” That meant reiterating regularly and from …

Local Government: Improving Customer Experience and Customer Engagement

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