Insights

Big Data & Actionable Analytics for Government

All organisations collect data and use data. Some have data strategies to inform how the data is used and managed, whilst others use data in creative ways to deal with challenges and crises, including COVID-19. This paper presents the perspectives of three data experts from different sized public sector organisations. Between them, they are using the data at their disposal to streamline manual processes, to manage crises, and to assist their stakeholders and residents in new and creative ways. The lessons from these perspectives can assist others to also use data in innovative ways.

Rosie Fea Data, Analytics and AI

13 Jan 2021

WHITEPAPERS & REPORTS

A Citizen-Led Digital Government Transformation

Customer centricity becomes more paramount in uncertain times, and the ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial in moments of disruption, as habits and behaviours irreversibly change and public trust is undoubtedly shaken. This is necessitating a new kind of governmental reform; to reshape services by redesigning, and reorganising how departments cater to the increasingly digitally driven – and now at times physically isolated – citizen. The focus needs to be on fostering a deeper understanding of public needs, combined with the transforming of service experience for citizens through embracing technological …

Rosie Fea Digital Services and Customer Experience

12 Jan 2021

WHITEPAPERS & REPORTS

Digitally Transforming Corporate Services

Digital transformation and improvement for businesses and public sector organisations is a necessary part of modern operations. This has especially become true since the start of the pandemic, given the number of employees forced to working remotely. This paper examines the digital transformation processes of three very different organisations from different jurisdictions, and follows their journeys before and during the pandemic, as well as their future goals and challenges. The lessons they have learned have made them more resilient, and the ramifications will be around for years to come.

Rosie Fea General

11 Jan 2021

WHITEPAPERS & REPORTS

Improving Contract & Supplier Management

The procurement industry has been greatly affected by COVID-19 and will continue to feel the aftershocks for a long time. It is a crucial industry that provides critical services, and it is also an industry that is innovative and adaptive. This paper follows the journeys of three public sector institutions from three jurisdictions as they navigated the pandemic. Each dealt with the crisis differently and each discovered that the crisis left them wanting, but maintaining good relationships and working with suppliers to get through the crisis served each of them well, and provides lessons to others.

Rosie Fea General

11 Jan 2021

INDUSTRY TRENDS

Getting the Most Out Of Your Data – Public Sector Looks Beyond the Dashboard

Today, those dashboards are more intuitive, more advanced and more user-friendly than ever before. They support users from across all different functions of organizations to analyze and make decisions based on data – and this isn’t going away. Today’s leaders see data beyond the dashboard and as an enabler of new business models and opportunities. To unlock the full value of data, public sector organizations need solutions that transcend traditional BI and infuse data into operational workflows. Leading organizations choose a platform to power data experiences; one that will deliver actionable insights at the point of decision, create new value …

Rosie Fea Data, Analytics and AI

5 Jan 2021

INDUSTRY TRENDS

The Biggest Corporate Service Priorities for 2021

Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.

Rosie Fea General

24 Nov 2020

WHITEPAPERS & REPORTS

Preparing Your Department for the Next Wave of Data Analytics - Interview with Dame Diane Robertson

While the public sector recognises the use of data as a strategic advantage, many Agencies and Departments; mired by legacy systems, limited economic surplus, security and privacy concerns, and inaccurate or incomplete records, struggle to make this a reality. Especially regarding 2020 and the shift to business now being increasingly conducted digitally, why is poor information management or lack of information management frameworks risky? “Poor information systems and poor management of information systems can impact organisations ability to provide services in a reliable and consistent manner. For social and health services poor systems and poor management can impact on people’s …

Rosie Fea

10 Nov 2020