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Rosie Fea's Insights
General
Transforming the judicial system with emerging technologies
At the recent Digital Justice Innovation event, we heard from Jessica der Matossian, Registrar, Digital Practice, Federal Court of Australia as she dived into how to trace the evolution of digital practice and technology in Australia’s courts. In this article she explores: Long before the start of COVID-19, technology provided a way of being more efficient and innovative. Some industries were therefore better prepared than others when the pandemic hit. The Federal Court of Australia was one of those. Jessica der Matossian, the Registrar of Digital Practice at the Court, based in Sydney, says that “technology alone doesn’t improve the …
Data, Analytics and AI
Protecting Data and Mitigating Risk with Comprehensive Data Governance Frameworks
At the recent Public Sector Data Governance and Privacy event, we heard from Michelle Veljanovska, Director, Information Management, Analytics & Strategic Governance, Office of the Australian Information Commissioner as she dived into how to prioritise improving data literacy and building a data-driven department. In this article she explores: The first thing to consider is that “privacy isn’t (or shouldn’t be) a thing to be feared. Rather, it should be leveraged to build better trust and confidence for our interaction with government services.” To achieve this, it may be necessary to think of privacy as a journey. Usually only the essential …
General
Taking a Proactive Approach to Supplier Diversity
At the recent Procurement Transformation virtual event, we heard from Parker Brigg, Assistant Commissioner, Strategic Procurement, Australian Taxation Office as he dived into how to take a proactive approach to supplier diversity. In this article he explores: The challenge to meet those targets “has evolved over time” and through that, the ATO realised that “the commitment to supplier diversity is in our organisational DNA. The ATO has a long heritage in supporting and engaging with small businesses, so supply diversity and Indigenous procurement fit very well within our organisational mission.” Six years ago, the senior leadership of the organisation recognised …
General
Communications and Information Systems for First Responders - Canada
With that in mind, a number of government, first responder and digital agencies came together in 2014 to develop what has since become known as the Public Safety Broadband Network (PSBN) and to form the PSBN Innovation Alliance based in Ontario, a not-for-profit legal entity to advocate on behalf of the PSBN. Ultimately, according to Anthony Odoardi, the PSBN is an “always-available broadband spectrum for emergency responders to use in their lifesaving missions.” It is a network that only first responders have access to, and is a “dedicated, resilient, reliable, cybersecurity mechanism to ensure that data critically arrives at the …
Cyber Security and Risk Management
Embedding Security Rules and Controls to keep networks safe
In our connected world, when all industries are using technology and the internet for work as much as for communication and entertainment, it is important to ensure that the networks are safe and secure, and that the policy settings are appropriate. ““Securing our networks is about people, processes and technology. Our job is to protect the organisation from the world, but also to protect the world from our organisation. Last year we blocked over 190,000 viruses, and we also had to stop inquisitive students trying to penetrate our systems.”” Steve Woodhouse, Chief Information Security Officer, Department of Education (QLD) ““To …
General
Implementing human-centred design to achieve better long-term patient outcomes
All of these factors together will “improve, enhance or support our patients more effectively.” The one element that is missing though is “the impact or the involvement of the Whānau (extended family) that patients need.” The value of family and familial support services cannot be underestimated. The “old medical model,” sometimes referred to as ‘the shadow’ is still hanging over some facilities, but “the good news is that we are starting to move away from it.” Some clinicians fear this change because it may “upset the power imbalance” between doctors and patients, giving patients more of a say. As much …
General
Australian Healthcare Snapshot: Remote and Telehealth Services
Virtual care offers an unparalleled opportunity to deliver real change addressing the challenges of healthcare over the next decade. It has the power to transform every health and social care sector and the way services are delivered. Telehealth also improves access to health services for people in rural and remote areas. While telemedicine promises to grow rapidly over the next decade and has clear benefits, it still poses some technical and practical problems for healthcare providers. To better understand where Australian healthcare professionals feel the future of telehealth lies, we surveyed the attendees at our recent Improving Remote and Telehealth …
Digital Services and Customer Experience
Achieving Better Public Service through Digital Government
Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that. Many organisations began their journeys towards digitisation before the pandemic hit, but now face the challenge of keeping that momentum, embedding the changes and ensuring no-one is left behind. This paper brings together Australian experts in digitisation from the private and public sectors. All have had to navigate their way through transformations and the pandemic, and all have learned valuable lessons along the way.
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