Integrating and Stabilising Platforms to Leverage Future Data, Analytics & AI Capabilities

We want to support the innovation and co-creation of services and experiences for students by creating distinctive, equitable, accessible, culturally attuned and user-shaped experiences across the university. Director of Planning and Information, University of Auckland The second section, as stated earlier, is about using data for the benefit of students. This realisation crystallised during the height of COVID-19, when some students continued to engage with the campus, even whilst the majority of students and staff were at home. “We wanted to understand who was on campus, who wasn’t, and who needed extra support.” Prototypes for understanding student engagement “were rapidly …

DevOps Evolution in the Public Sector

SportAUS Connect essentially has two main features. The first is a digital identity, which is a “federated identity,” meaning that a person’s digital identity can be stored across multiple management systems. So “identity brokering and consent management are really important,” along with “SaaS – software-as-a-service – and SSO – single sign-on – integrations.” Many of these are “off-the-shelf applications, and that’s what we use.” The second feature is specifically around “data integration and sharing from federated data,” which maps data from multiple systems into a single database. This allows it to be accessed from anywhere, much “like a master data …

Digital City Infrastructure: IoT

“For the long-term sustainability of our council, one of our absolute core responsibilities is planning. That means being able to plan for things like waste, water and building management, as well as being able to predict and respond to insights from the data that we collect. It’s a huge opportunity we have now, that we didn’t have when we did our 10-year forward plans a decade ago.” Olivia Simons, Executive Manager, Digital Innovation & Development, City of Sydney ”Without engagement, which is the first piece in the jigsaw, you are just dealing with technology components and raw data. So the …

Exploring technical and operational innovations impacting the world of forensic investigation

Exploring technical and operational innovations impacting the world The field of forensics is a very scientific and extremely detailed discipline. With the emergence of forensic technologies, this field is continuing to evolve, though technology is not the only reason why forensics is advancing. Dr Sarah Benson, the Chief Forensic Scientist and a 21-year veteran at the Australian Federal Police (AFP), says that what really sets the field of forensics apart these days is data. “The question for us is how can we do what we do better given the complex data environment that we currently operate in, whether or not …

Improving Citizen Life Event Journeys

The initiative was developed because for every one of the more than 315,000 births in Australia each year, a parent can have “up to 7 interactions with government agencies to register the birth and enrol the child in Medicare and Centrelink.” Not only does this result in “unnecessary duplication,” but it creates opportunities for mistakes, and thus “approximately 30% of birth registrations have errors requiring follow-up” by either government agencies, parents, or both. Part of the reason why there are so many interactions is because the current process requires parents to register with three separate agencies, even though they are …

Public Sector in the Cloud: Practical Solutions to Common Challenges

Pascale Duguay, Organizational Transformation Leader, IBM Mark Dymond, Senior Partner, Hybrid Cloud Services Canada, IBM

How can we Change the Perception of Governance and Risk Management?

When someone says ‘governance’ or ‘compliance’ immediately our minds turn towards red tape, rules, regulations and bureaucracy. But that’s not necessarily the case. In fact, when integrated strategically, and supported by a culture of integrity corporate governance can help to mitigate risks, assure compliance and enable your department to achieve goals and drive improvements all while improving ethical standing in the eyes of citizens. Achieving this is often a complex process however that requires a reassessment and appraisal of current and future operating processes as well as a cultural transformation to help educate and bring the entire organisation on board. …

Mitigating Cyber Security Risks in Local Government

"Implementing effective information controls and cyber training for staff should be at the forefront of cyber awareness for councils. This requires councils to establish appropriate systems to manage cyber security risk effectively, and to make better and more informed decisions.” Jacqueline Hiddlestone, IT Innovation Program Manager, Canterbury Bankstown City Council (NSW) “Councils need to establish a system to process, identify, analyse and treat cyber security risks seriously. If unaddressed, cyber risks could prevent councils from effectively achieving their strategic, operational and project objectives, as well as their statutory and community obligations.