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Heather Dailey's Insights
IT Modernization and Cloud
The Future of Innovation in Queensland Government: Opportunities for 2023 & Beyond
Innovate QLD
In this GovTalk Panel discussion, our experts weigh in on the future of innovation for the Queensland government. Our speakers answer questions and reveal their vision for Queensland and how their departments are contributing and transforming government. Dr. Paul Mathieson, GM coLab Growth Hub, discusses his focus on people and developing capabilities as well as developing global partnerships, Andrew Harris, Executive Director Business & Corporate Services, Office of Industrial Relations discusses new IT systems that will be implemented and the importance of staff experience when rolling out new systems, Yas Grigaliunas, Chief Circular Entrepreneur, Circular Australia, explains the concept of …
IT Modernization and Cloud
Navigating the Evolving Realm of Human Centricity: The Key to Creating a World-Class Citizen Experience
Innovate QLD 2023
In this GovTalk Panel session, we hear from our government leaders on projections in the next 12-24 in the development of human-centric services. Our experts discuss the importance of trust, personal experiences and how to properly implement and use generative AI to solve problems. Furthermore, our leaders discuss how to bridge the gap between citizens who are digitally educated and those who are not when introducing these new technologies and how conversations around digital transformation differs depending on the Australian states. Hear insights from Max Jamwal-Girdler, Acting Director, Customer Research & Insights, Department of Transport & Main Roads, Kevin Davies, …
IT Modernization and Cloud
How Can Our Government Gain Citizen Trust?
Innovate QLD
In this Partner session we hear from Andrew Garner, Oceania Government Digital & Technology Lead, EY, on the major barrier for technology to drive Queensland forward - citizens' confidence and trust in government services. Our leader dives into the benefits of digital identity but even more important is to make sure all Australians have access to and understand these services and how to use them, which will further enhance trust in government. He shows us the 5-Point Framework which will help deliver the confidence in citizens' trust and deliver the digital potential of public sector services.
IT Modernization and Cloud
Providing a Seamless Citizen Experience with Transport's Digital License Expansion
Innovate QLD
In this Government Keynote session, we hear insights from Michelle Haywood, Executive Director (Digital License Program), Translink Division, Department of Transport & Main Roads, on the transition to digital driver's licenses. Our government leader takes us through the history of licenses to the preparation for the digital license roll-out with customer testing and feedback to design the app. Our government leader explains the features of the app and license in the digital space and describes its high-level security features.
General
Public Sector Network Sponsorship Guide
Maximising your opportunity and return on investment
General
How to Sell to the Public Sector
Real success in selling to the public sector means being in the market for the long haul. While it’s possible to get quick wins in government sales, achieving strong and sustainable scale means committing to the market. Doing business with all tiers of government means you need to take a long- term view. The public sector can be a complex market, but if you can establish a solid presence you will build a strong residual business with a much higher barrier to entry from potential competitors, compared to other industries. Companies selling to government that take the long view have …
General
Public Sector Network - Media Kit
PSN's growing community spans across Federal, State, and Local government departments - allowing members to network, benchmark and establish best practice both online and in-person. PSN delivers new articles, interviews, presentations, whitepapers, webinars and executive events to our audience on a weekly basis, segmenting our audience to maximize user-engagement and ensure they receive content most relevant to their role and areas of interest through a variety of mediums including email newsletters, live events & conferences, whitepapers & webinars, on- demand videos & training, and more. The user’s reading & content-consumption habits are used to build and develop audience profiles, enabling …
Digital Services and Customer Experience
Collaborating for an Innovative Victorian Future
Innovate VIC
For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
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