Where Agentic Automation Is Delivering Public Value

Across Australia and New Zealand, agencies face a growing gap between rising citizen expectations and constrained workforce capacity. At the same time, automation is evolving from task-level efficiency to agent-led workflows that can coordinate decisions and actions across systems.

While the opportunity is significant, many organisations remain stuck in pilot mode—unable to scale impact or confidently defend outcomes to executives, auditors, and the public. Success now depends on moving from experimentation to governed, enterprise-wide adoption.

This session brings together public sector leaders to explore not just what’s changing, but what’s working now—including real examples of how agencies are improving service performance, embedding trust, and unlocking capacity through practical, scalable approaches to automation.

Key discussion points

• From trends to action: What the 2026 agentic automation trends mean in practice—and how to prioritise for impact
• Real-world case studies: How Gold Coast Health and Victorian Department of Justice and Community Safety are delivering measurable outcomes
• Scaling beyond pilots: How to move from fragmented use cases to platform-based, enterprise automation
• Governance you can defend: Embedding decision rights, auditability, and transparency into automated workflows
• Workforce impact: Using automation to reduce administrative burden and refocus teams on higher-value work