The Future Public Servant: 7 of the 20 FGX capabilities that make Gov 3.0 real (and where AI fits safely)

Most public servants are working in Gov 2.0 conditions: fragmented systems, policy complexity, risk pressure, and constant demand. Even when services look “digital”, the work behind the scenes is still siloed, manual, and hard to improve.

The next era of public service is not about being an “AI person”. It is about becoming the kind of practitioner who can connect the system, ship measurable improvements, and protect trust.

In this webinar, you will get a clear introduction to the FGX capability model and a practical walkthrough of 7 of the 20 FGX practitioner capabilities that most directly help you move from Gov 2.0 to Gov 3.0 (Connected Government), and prepare for Gov 4.0 (Intelligent Government).

Key discussion points

• How to recognise when you are stuck in Gov 2.0, and what “Gov 3.0 readiness” looks like in real work.
• The 7 capabilities that give practitioners the fastest lift, regardless of role or seniority.
• What “G3-level practice” looks like: influencing across teams, challenging siloed defaults, and keeping delivery evidence-led.
• Where AI actually helps day-to-day (drafting, summarising, retrieval, triage), and how to use it without breaking trust.
• A simple, practical next-step pathway you can start in-role, even without formal authority.

Takeaways

You will leave with:

• A clear definition of Gov 3.0 and Gov 4.0 in plain language
• The “starter set” of 7 FGX capabilities to focus on first (from the 20)
• A practical checklist of what to apply next in your role
• A simple framing for safe, high-value AI use in day-to-day work