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Government Innovation Week Ontario

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Government Innovation Showcase Ontario

Innovating Together for a Better Tomorrow

10 Sep 2025 Toronto Congress Centre, North Building, Toronto

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Supported By

Information and Privacy Commissioner of Ontario

Event overview

Ontario is leading the charge in public sector innovation, leveraging technology to enhance service delivery, promote inclusivity, and drive economic growth. With strong investments in digital transformation and cybersecurity, the province is ensuring efficient and secure services for its citizens, shaping a modern and resilient future.

Supported by the Government of Ontario and Information and Privacy Commissioner of Ontario, the Government Innovation Showcase Ontario will convene on September 10 in Toronto. This premier event brings together government leaders, policymakers, and industry experts to explore the latest advancements in digital transformation. Keynote sessions will feature insights from global, national and provincial public sector leaders and inspire you to innovate in your citizen service delivery.

From AI applications to strategies for safeguarding critical infrastructure, this event offers an unparalleled platform for collaboration and knowledge sharing. Join us to connect with peers, learn from successful case studies, and gain actionable insights that empower you to drive meaningful innovation in your organization. Together with the Government of Ontario, we’ll shape the future of public service delivery in the province.

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Who will be there?

Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.

Guide ethical AI implementation within government for increased transparency and accountability.
Integrate citizen feedback effectively into policy-making through digital platforms.
Lead cross-agency collaborations to boost public service delivery efficiency.
Promote resilient digital infrastructure that supports continuous innovation in public services.
Adopt data analytics for smarter procurement decisions and cost-efficient government operations.
Strategically bridge the digital divide to ensure equitable access to government services.

Discover best practices for implementing predictive analytics, ensuring data security, and leading IT modernization projects that drive efficient, future-ready infrastructure.

Implement predictive analytics to enhance decision-making processes.
Manage data privacy and security while deploying AI-driven services.
Use cloud and RPA solutions to modernize IT infrastructure effectively.
Oversee large-scale IT modernization with risk mitigation best practices.
Improve interagency collaboration and data-sharing processes.
Leverage advanced AI tools for public safety and emergency response optimization.

Explore ways to improve digital service accessibility, enhance user-centered design, and engage citizens through inclusive and interactive platforms.

Improve digital customer service platforms for a seamless user experience.
Utilize mobile government services to reach underserved communities.
Measure customer satisfaction and use feedback to drive service improvements.
Promote digital inclusivity and accessibility in government services.
Integrate user-centric design into public service platforms.
Enhance citizen engagement through interactive and transparent digital solutions.

Discover strategies to build a resilient and inclusive workforce, harness AI-driven tools, and align HR practices with modern IT infrastructure to drive organizational transformation.

Use predictive analytics to anticipate workforce needs and close skills gaps.
Protect employee data while deploying AI-powered HR solutions.
Automate HR processes with cloud and RPA technologies to enhance efficiency.
Align HR strategies with IT modernization for seamless workforce integration.
Foster diversity, equity, and inclusion with advanced analytics.
Improve employee engagement through user-centered, digital HR platforms.
Cultivate leadership for hybrid work and digital transformation challenges.

Equip yourself and your teams to support digital transformation, embrace a data-driven approach, and continuously improve public service through secure and adaptive operations.

Build cross-functional collaboration to support digital transformation.
Adopt a data-driven mindset to improve service efficiency and outcomes.
Manage organizational change during AI and digital adoption.
Contribute to a culture of continuous improvement within public service.
Implement effective cybersecurity measures in day-to-day operations.
Adapt skills for emerging technologies like AI and cloud computing in public service.

Featured speakers

Hon Stephen Crawford

Minister of Public and Business Service Delivery and Procurement, Government of Ontario

Michelle E. DiEmanuele

Secretary of the Cabinet, Head of the Ontario Public Service

Patricia Kosseim

Commissioner, Information and Privacy Commissioner of Ontario

Greg Essensa

Chief Electoral Officer, Elections Ontario

Honey Dacanay

Director-General, Digital Policy, Data and Digital Policy Sector, Treasury Board Secretariat, Government of Canada

Gina Johar

Senior Vice President, Data and Knowledge Management, Infrastructure Ontario

Aki Tefera

Assistant Deputy Minister, Enterprise Data Stewardship, Ministry of Public and Business Services Delivery & Procurement, Ontario Public Service

Dr Christopher Parsons

Director, Technology Policy, Information and Privacy Commissioner of Ontario

Mohammad Reghabi

Chief Digital Officer, Ontario One Call

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Tracks at a glance

Specialized Tracks Designed for Your Unique Perspective

Digital Services & Customer Experience

The Digital Services & Customer Experience track is at the heart of redefining public engagement and experiences by 2025. It is where inclusivity meets innovation, ensuring digital services are accessible to every consumer. This stream will showcase how to embed co-design and accessibility into service delivery, creating experiences that are intuitive and user-focused. We delve into the transformative processes that refine citizens’ digital journeys, making every interaction with government services as seamless and personalized as possible, always with a focus on protecting personal data and ensuring privacy.

Data, Analytics & AI

The Data, Analytics & AI track stands at the forefront of propelling government decision-making into a new era. This track is dedicated to the responsible and strategic use of big data and artificial intelligence to improve service delivery and policy formulation. We’ll explore how ethical data practices and AI can be leveraged to enhance public administration, leading to more predictive and responsive governance. The sessions will focus on generating insights that respect citizens’ privacy and foster trust while enabling a more proactive public sector.

IT Modernization & Cloud

The IT Modernization & Cloud track addresses the critical need for robust and adaptable technology frameworks within the public sector. As we progress towards a more interconnected government, this track will cover the evolution of IT infrastructure that supports a secure, agile, and integrated approach to service delivery. We’ll discuss how cloud technologies can enhance operational resilience and facilitate innovative government services, all within a framework that prioritizes security and scalable solutions.

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