Government Innovation Showcase New South Wales
Where practical operations meet pioneering innovation
For government, by government
Event steering committee
Nicholas Davis
Co-Director, UTS Human Technology Institute
Chris Hanger
Chief Operations Officer, Department of Climate Change, Energy, the Environment and Water
David Griffiths
Chief Information Security Officer, Northern Beaches Council
Peter Croll
Chief Information Security Officer, eHealth NSW
Nicholas Davis
Co-Director, UTS Human Technology Institute
Chris Hanger
Chief Operations Officer, Department of Climate Change, Energy, the Environment and Water
David Griffiths
Chief Information Security Officer, Northern Beaches Council
Peter Croll
Chief Information Security Officer, eHealth NSW
Event overview
As we move into 2025 and beyond, building public confidence and trust hinges on delivering smart, simple, and secure services that meet the evolving demands of the NSW public. With AI capabilities rapidly advancing throughout 2024, tighter fiscal constraints, and growing pressure on public services to keep pace with rising expectations, innovation has never been more critical.
The Government Innovation Showcase New South Wales is your opportunity to be at the forefront of this transformation. The event will focus on key themes such as Digital, Data, IT, Customer Experience (CX), People, and Cyber. Designed to enhance public service capabilities, the program will explore strategic growth opportunities within the State and is aligned with key initiatives from the 2024-25 NSW Government budget. We will address how to effectively deliver on the next phase of state priorities, focusing on operational efficiency, AI, digital transformation, and the future of service delivery.
Join us in June 2025 as we collaborate on the strategies that will shape the next era of NSW public service, ensuring we meet public needs with agility, efficiency, and innovation.
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Who will be there?
Leverage digital innovation to deliver enhanced public service
- Activate, build and retain a solid connection with the customer via digital innovation and intuitive service interactions
- Leverage digital tools and innovation to deliver greater growth and deliver on strategic outcomes
- Become better equipped to understand emerging customer needs and promptly cater to these
- Design and deliver a simple, inclusive and accessible service that meets all needs and expectations
- Evolve Omnichannel: Avoid repetition in communication across channels
- Harness co-creation and user feedback to design smart, simple and connected services
- Balance digitisation and self-service with human connections: striking the X-factor within CX
Define your strategy for modernisation to achieve agility, resilience and innovation.
- Modernise legacy ICT infrastructure to support innovation agility and meet the needs of continued digital advancement
- Overcome persistent challenges associated with legacy system modernisation and minimise disruption to existing systems and processes
- Deliver scaled technology change transformation and unlock ICT as an enabler of change
- Build a flexible and adaptive ICT infrastructure to sustain agility and innovation
- Implement resilient network, cloud computing, and data centre strategies to strengthen government operations, ensuring scalability and reliability
- Unlock the potential of hybrid IT and Cloud and navigate complexities of its roll-out to drive further efficiencies and enhanced service capabilities
- Create the foundation to deploy more advanced AI technologies and information management uplift
Assess evolving data and AI requirements and harness emerging opportunities.
- Identify when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations, building on NSW’s existing strengths and capabilities
- Achieve ROI on AI investments: explore how to democratise secure AI deployment and generative AI tools into everyday activity
- Navigate privacy, regulation & ethics to maintain public trust and adopt responsible and ethical AI practices
- Unlock the potential of emerging AI capabilities to drive responsible, transparent and explainable AI workflows, today and for the future
- Activate modern data and analytics engineering: Accelerate trusted data delivery, continuous monitoring and improvements to harness the full capability of your data and drive AI accuracy and impact
- Advance the development and adoption of AI to maximise efficiencies in service delivery and CX
- Responsibly scale business-ready generative AI to deliver tangible and reliable business outcomes
Unlock the potential of talent to deliver the next generation of public service.
- Explore the 2025-2028 workforce and how to enhance NSW Government’s positioning as an employer of choice
- Map the terrain of required and anticipated skillsets, and strategies creative and effective recruitment strategies to attain them
- Avoid ‘talent leakage’ to keep public sector skills inhouse and develop more sophisticated referral of talent
- Assess the evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity
- Create pathways for progression between Agencies and work more collaboratively with HR data
- Sense-check creative and effective recruitment strategies
- Curate a culture conducive to innovation and promote creativity and psychological safety within your Agency
Featured speakers
Paul Doherty
Chief Technology Officer, Premiers Department
Chris Hanger
Chief Operations Officer, Department of Climate Change, Energy, the Environment and Water
Kristin Bamford
Group Product Director, Service NSW
Amith Shetty
Chief Executive Officer, eHealth NSW
Nicholas Davis
Co-Director, UTS Human Technology Institute
Shaun Ruming
Deputy Secretary/Chief People Officer, Department of Education
Sonya Campbell
Deputy Secretary, Commercial, NSW Treasury
Sally Webb
Deputy Secretary, Safety, Environment and Regulation, Transport for NSW
Jody Grima
Chief People Officer, NSW Department of Customer Services
Tracks at a glance
Digital Services & Customer Experience
The Digital Services & Customer Experience event is at the heart of redefining public engagement and experiences by 2025. It is where inclusivity meets innovation, ensuring that digital services are accessible to every consumer. This stream will showcase how to embed co-design and accessibility into service delivery, creating experiences that are intuitive and user-focused. We delve into the transformative processes that refine citizens' digital journeys, making every interaction with government services as seamless and personalised as possible, always with a focus on protecting personal data and ensuring privacy.
Data, Analytics & AI
The Data, Analytics & AI event stands at the forefront of propelling government decision-making into a new era. This event is dedicated to the responsible and strategic use of big data and artificial intelligence to improve service delivery and policy formulation. We’ll explore how ethical data practices and AI can be leveraged to enhance public administration, leading to more predictive and responsive governance. The sessions will focus on generating insights that respect citizens privacy and foster trust, while enabling a more proactive public sector.
IT Modernisation & Cloud
The IT Modernisation and Cloud event addresses the critical need for robust and adaptable technology frameworks within the public sector. As we progress towards a more interconnected government, this stream will cover the evolution of IT infrastructure that supports a secure, agile, and integrated approach to service delivery. We’ll discuss how cloud technologies can enhance operational resilience and facilitate innovative government services, all within a framework that prioritises security and scalable solutions.
Workforce, Skills & Capability
The Workforce, Skills & Capability event will unpack ‘Future Skills Security - The 2025-2028 Workforce’ and how to enhance NSW Government’s positioning as an employer of choice, map the terrain of anticipated and required skillsets, and avoiding ‘talent leakage’ to keep public sector skills inhouse. We’ll also explore the evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity. We’ll also discuss how to develop more sophisticated referring of talent, creating pathways for progression between Agencies, and working more collaboratively with HR data, while sense-checking creative and effective recruitment strategies.
Why attend?
Network
Network with NSW Government leaders to foster innovation, meet new public service expectations, and retain public confidence and trust
Collaborate
Collaborate to progress public service capability and strategic growth opportunities within the State
Unpack
Unpack current and upcoming key initiatives within the 2024-25 NSW Government budget and strategise how to effectively deliver on the next phase of State priorities and demands
Determine
Determine next steps and successful approaches to enhance operational efficiency and align services with 2025 customer needs, whilst working within constraints
Assess
Assess effective approaches to harness the next wave of opportunity within AI, data, digital, workforce capability and IT– and ultimately cater to public needs, in the way they need
Vendors boost your presence
A crucial part of the solution to your challenges and vision, are our partners. The Government Innovation Showcase NSW allows you to put two and two together, connecting you with quality solution providers to drive efficiencies, enhance your service capabilities and ultimately deliver better outcomes for citizens. Join this collaborative gathering to evaluate what partnerships align with your needs, and explore what they can do for you. Our interactive event formats enable you to make informed and strategic investment decisions, analyse product capabilities and forge a deeper alignment with partners to deliver on your Agency’s critical priorities.
Ready to register?
Registration is free for government