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Join your event chair as we kick off an engaging day!

Join your event chair as we kick off an engaging day!

Join your event chair as we kick off an engaging day!

With the vision to forge globally acclaimed 24-hour precincts, fostering an environment where businesses and workforces can thrive, communities flourish and individuals connect in a vibrant, inclusive after-dark experience – the 24 Hour Economy Commission is on a mission.

Delivering a tailored experience to the NSW citizen/customer at any time, any where is key to driving the State’s growth, experience satisfaction and accessibility.

Join this lively talk for a fresh, creative take on innovation, and how to move through red tape to deliver a next-gen experience.

Explore how Test and Buy Innovation empower agencies to adopt innovation procurement, enabling access to tailored and innovative solutions that address community challenges. This session highlights strategies for focusing on the problem, or desired outcome, attracting a wide range of solutions, fostering procurement agility and better outcomes for public service delivery.

Join us for a deep dive into the revolutionary world of Artificial Intelligence, and the guardrails that allow for its foolproof application.

We’ll look to international best use case examples, domestic and State trends, critical considerations and the opportunities we are seeing for NSW. We’ll deep dive into the complexities of public trust, and the global trends both in the market and regulation, and their causative influence on Australia. Where is Australia, and how can we safely accelerate adoption?

From first understanding the tech and strategising, to governance and how you set up guardrails at the system level to deliver value, and finally the execution and operationalisation – this session will demystify it all!

• Seamless omnichannel journeys with context and continuity
• Continuous journey optimisation with AI and insight
• Enhancing employee experience with AI, knowledge, and quality tools
• Empathetic, proactive engagement

As the government advances its digital maturity, the ability to deliver reliable, stable, and resilient digital services is more critical than ever—especially during emergencies and high-demand periods. This session will explore why real-time digital operations platforms like PagerDuty are essential for government agencies to proactively manage incidents, ensure service continuity, and build public trust. Learn how automation, AI-driven insights, and modern incident response can help:

• Strengthen cyber risk management and protect data
• Maintain quality, interoperable systems across agencies
• Support frontline workers with reliable digital solutions
• Communicate effectively during emergencies and natural disasters

Join us to discover practical strategies and real-world examples of how NSW can deliver on its digital strategy missions—keeping communities safe, services accessible, and government trusted.

This session outlines how Building Commission NSW has developed a robust risk rating capability to identify the riskiest builders and sites in NSW. It will cover the data and analytics infrastructure powering this work, along with the tools used to support intelligence-led decisions across compliance operations. The session will also highlight how risk is defined, detected, and applied in the field, showing how insights are turned into targeted, high-impact regulatory actions.

Join us as we unravel the progressive strategies underpinning healthcare innovation in NSW.

With the commitment to delivering the best digitally enabled and integrated health system that provides patient‑centred health experiences and quality health outcomes to all NSW citizens, we will unpack the initiatives underlying this ambition - the pioneering Digital Front Door, Health Prototyping Centre, myVirtualCare, the intricacies of delivering virtual care to prisons, and the advancements made by the Single Digital Patient Record

Discover the strategies, challenges, and triumphs that have propelled NSW to a digital forefront of healthcare and service success.

Amith Shetty

E/Clinical Director, Strategy Access and Partnerships, NSW Ministry of Health

Vanessa Janissen

Chief Executive Officer, NSW Health Pathology

Wendy Hoey

Chief Executive Officer, Justice Health NSW

The CIO/CTO responsibilities are ever-changing – now even more so with the rapid progression of AI. The art of navigating multiple technology terrains, keeping up with ever-changing customer digital demands, scaling tech initiatives, and making the right investment decisions amidst competing priorities, are just in the daily stride. Not to mention developing and empowering the technology workforce required to meet future demands and empowering employees to meet digital/ IT business demands.

Unpack the critical inner-workings of our technology leaders – and how they remain committed to leading with a future-oriented mindset to ensure the best tech foundation is in place to underpin the successful delivery of public services.

Join us as we explore how they are preparing for 2026, their immediate investment priorities, and the strategies being applied to ensure their services meet future demands.

This session is designed to equip you with the knowledge and strategies needed to harness the power of AI for unprecedented growth and efficiency.

Join our experienced panel to unpack Tangible ML/AI Use Cases, and how they have accelerated AI initiatives for greatest impact, and maximised efficiencies in service delivery.

They will spotlight effective guardrails, balancing risk with benefits, and how to advance maturity and capabilities, while navigating assurance, privacy, ethics.

If you want the secrets on how to unlock the path to scale, this is the location to be!

Jacky Hodges

Chief Data Officer/Executive Director, Centre for Education Statistics and Evaluation, NSW Department of Education

The Hon. Victor Dominello

Co-Founder, Future Government Institute

Jessica Ho

Director, ICT/Digital Investment Assurance, NSW Department of Customer Service

Dean Lee

Head of Public Sector, Newgen Software

As the government advances its digital maturity, the ability to deliver reliable, stable, and resilient digital services is more critical than ever—especially during emergencies and high-demand periods. This session will explore why real-time digital operations platforms like PagerDuty are essential for government agencies to proactively manage incidents, ensure service continuity, and build public trust. Learn how automation, AI-driven insights, and modern incident response can help:

• Strengthen cyber risk management and protect data
• Maintain quality, interoperable systems across agencies
• Support frontline workers with reliable digital solutions
• Communicate effectively during emergencies and natural disasters

Join us to discover practical strategies and real-world examples of how NSW can deliver on its digital strategy missions—keeping communities safe, services accessible, and government trusted.

Join our international guest from Stats NZ for a thought-provoking discussion on the essential elements that enabled connected digital services.

Become privy to their 5 year technology strategy, and how they aim to deliver on their ambitions, as well as the toughest code to crack - getting buy-in from leadership to enable more efficient operations and advanced digital infrastructure.

Discover how NSW’s infrastructure sector is accelerating the adoption of digital technologies, processes, and systems to enhance productivity, service quality, and social and environmental outcomes across the infrastructure lifecycle.

Join this conversation to explore the NSW Spatial Digital Twin, the Land iQ platform, and the broader Infrastructure Digitalisation Roadmap.

Hear how advanced digital technology is being integrated to allow project information and material to be more easily shared and reused across government, and leveraging best practice for infrastructure data and information management to create a consistent approach to digitalisation capability uplift initiatives.

Narelle Underwood

Surveyor-General & Executive Director, Spatial Services

James Strutt

Director, Strategy, Property and Development NSW, Department of Planning, Housing and Infrastructure

David Dubois

Executive Director – Portfolio Performance and Digitalisation, Infrastructure NSW

OpenText recently commissioned a research whitepaper with Intermedium to uncover some of the key challenges faced by government and strategies to minimise risk, reduce cost and increase agility by retiring legacy systems and moving to modern, agile IT platforms to deliver more personalised, seamless services to citizens. Report findings show that government agencies spent 80% of their budget on running systems, including legacy applications and databases.
Tim will share the key findings and strategic recommendations from the whitepaper research.

Join Kevin Harper (Visa), Dr. Xiangyi Kong (Office of the 24h Economy Commissioner) and Francesca McDermott (NSW Data Analytics Centre) as they delve into how aggregated spend and mobility data are transforming decision-making across NSW Government. This conversation will explore real-world applications, from economic development to urban planning, and discuss the broader implications for data governance and global innovation leadership. Discover how data partnerships are shaping a more responsive, transparent, and citizen-centric public sector.

Kevin Harper

Director of Business Development for Data Services, Visa

Francesca McDermott

Principal Delivery Lead, NSW Government’s Data Analytics Centre

Dr. Xiangyi Kong

Associate Director Data Evaluation and Reporting, Office of the 24-Hour Economy Commissioner

Discover how cutting-edge data analytics and AI can transform unstructured information into actionable insights that enhance citizen services, boost operational efficiency, and ensure compliance. This session explores real-world strategies for information management, data discovery and analytics, legacy system decommissioning, and AI-driven decision-making—empowering public sector leaders to modernise with confidence and clarity.

Key Points:

1. Enhancing Citizen Services through Data Analytics
2. Improving Security and Compliance
3. Boosting Productivity and Collaboration
4. Empowering AI through the creation of Trusted Data

How can we treat legacy debt while meeting the technology challenge – how do you make good on both? Then there’s the high storage costs associated with emerging technology – do you pay up or stay behind?

The CIO has the challenge of bringing the frontline narrative to the organisation, then the business narrative. How do you develop an operationally focused business case that talks to the narrative of government – how can you convince government to invest?

Agentic AI is shifting from experimental tech to the backbone of organisations, with autonomous agents increasingly taking on tasks from customer support to cybersecurity. This session explores practical use cases where Agentic AI is driving efficiency and innovation, highlights emerging trends shaping its adoption, and outlines areas of caution, ranging from hallucination risks to adversarial exploitation. We'll discuss where Agentic AI fits in today’s modern architecture, and strategies to harness its power responsibly while mitigating risks like errant behaviour and exploitation by malicious actors.

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

Kristin Bamford

Group Product Director, Service NSW

Lewis Clark

Executive Director, Customer Systems and Operations, Transport for NSW

Sam Pemberton

General Manager, Digital Products, icare NSW

Paul Arthur

Regional Vice President – ANZ, OutSystems