Government Innovation Showcase British Columbia

• Why "life events" and not programs, the core reframing, diving deeper into how the 14 events were chosen
• The multiple doors problem solved by "no wrong door" and reducing the effort we ask of people across every channel
• The benefits of ministry partnerships

The keynote establishes why connected services matter and how government delivers them. This panel goes a level deeper into the philosophy behind why we organize services around life and business events, rather than around programs, ministries, or technology. Panelists unpack what changes for people when government designs around a moment in someone's life, becoming a parent, facing a disability, starting a business, and why this approach, though harder, produces services that are simpler, faster, and more human-centred. It brings the audience from the concept of connected services to the discipline of designing them.

• Why data interoperability matters
• What makes data sharing possible? How?
• Building trust at scale and how the future looks

This fireside chat will explore how shared data, common platforms, and coordinated governance can help transform that experience through a "tell us once" approach, reducing duplication and making government services simpler, faster, and more seamless.

Led by Fujitsu

Led by Oracle

• Service at a connected level, bringing together technology and people
• Pillars: Technology, governance, policy, common standards

This panel will explore what it takes to deliver services that feel seamless to the people who use them, regardless of which ministry, program, or channel is involved. The conversation will focus on the pillars that enable scaling up integration. Speakers will discuss how these elements work together to support collaboration across ministries, improve service coordination, and create the conditions for delivering simpler, more effective, and people-centred services.

• How to safely share data to connect programs and services to the people of B.C.
• Using authoritative data and eligibility verification factors (EVFs) to streamline program delivery

This panel will explore how trusted data sharing, authoritative data sources, and common standards can simplify eligibility verification, bridge gaps between services, and improve service delivery outcomes. Participants will gain insights into how privacy, security, and trust can be embedded into a connected government approach that benefits both citizens and service providers.

• Five branches working together to create a connected service
• The importance of discovery and shaping human-centred life events

In this fireside chat, the audience will learn how multiple branches are coming together to design and deliver services around real-life events and user needs. The discussion will explore how discovery helps uncover opportunities for better service experiences, and how horizontal leadership, shared accountability, and evolving operating models enable teams to work across traditional boundaries to achieve outcomes that no single branch could deliver alone.

• Building trusted data partnerships that respect First Nations data sovereignty and self-determination
• Enabling practical, responsible data use to support better decision-making and outcomes
• Exploring governance models, lessons learned and opportunities to advance reconciliation through data

This panel will explore how First Nations data sovereignty and self-determination can be advanced while enabling the responsible use of data to support better decisions, services, and outcomes. Panelists will discuss governance approaches, highlighting how privacy, security, and public trust can be strengthened while advancing reconciliation and creating lasting benefits for communities.

Led by Salesforce

• Workforce transformation and how we now work together as CSBC and CITZ with other ministries
• Focus on change management
• Redesigning work in the public sector: People, Processes, and AI

This fireside chat will explore how CSBC, CITZ, and partner ministries are transforming the way they collaborate to deliver services across organizational boundaries. Delivering better outcomes for citizens depends on government's ability to act as one workforce with a shared purpose.

As services become more connected and automated, public confidence depends on understanding how government decisions are made and how information can be accessed. This session will show how you can build transparency, explainability and effective oversight into digital programs before trust problems emerge.

• Embed access-to-information and transparency requirements during service and system design
• Clarify how AI-supported decisions should be documented, explained and challenged
• Strengthen governance by assigning clear accountability for data, algorithms and public records
• Prepare your organization to respond openly when digital systems create errors or unintended outcomes
• Balance legitimate privacy protections with the public’s right to understand government decisions

Led by Zoho

• Advancing AI adoption with inclusion, equity and accessibility at the forefront
• Supporting responsible innovation across the public service
• Insights from the pilot of AI across government and how they will help shape the future of responsible AI adoption, workforce enablement, and people-centred delivery

The panel will explore how the government can advance AI adoption in ways that are inclusive, equitable, and accessible, ensuring that employees across the public service can benefit from new tools and capabilities. Panelists will discuss emerging opportunities and the role of responsible innovation in building connected, trusted, and people-centred services, while helping shape priorities for the future of work and service delivery.

Cyber threats and expanding data use are increasing pressure on public sector organizations to coordinate security and privacy controls across institutional boundaries. This session will show how you can align cyber risk, privacy governance and incident readiness while keeping essential services operating.

• Coordinate cybersecurity and privacy responsibilities across provincial, local and post-secondary organizations
• Strengthen incident response by defining how security, privacy and operational leaders work together
• Assess third-party and platform risks before sensitive data moves between systems
• Apply privacy-by-design and secure-by-design controls to new technologies
• Prepare your organization to manage breaches, service disruption and regulatory scrutiny