Reclaiming Productivity: Why Internal Digital Experience is Government’s Hidden Enabler

This whitepaper, Reclaiming Productivity: Why Internal Digital Experience is Government’s Hidden Enabler, explores how outdated, siloed systems and poor usability undermine morale, efficiency, and retention in the public sector. Co-authored by TeamViewer and Public Sector Network, it highlights the critical role of Digital Employee Experience (DEX) in enabling modern, secure, and productive government operations. Drawing on audits, global case studies, and survey data, it reveals how automation, real-time monitoring, and unified asset visibility transform IT from a cost centre to a capability driver. Essential reading for leaders aiming to strengthen workforce performance, reduce risk, and deliver citizen-centric digital services