Leading from the Human Side of Innovation

Featuring: Eliza Erickson, Director of Permit, License & Certification (PLC) Office of the Governor, Office Transformation and Opportunity

Key Themes Include:

1. People-First Digital Transformation
True innovation starts with the humans behind the systems. Eliza emphasized that even the best technology will fall short if it’s implemented without input from the people expected to use it.

2. Culture, Process, and Change Management
20% of transformation challenges live in culture, communication, and outdated processes. Eliza spotlighted how inclusive co-design, clear expectations, and early engagement with staff are critical to success.

3. Workforce Complexity in Modern Government
Leaders must navigate skill shortages, multi-generational teams, remote work, and contractor-heavy environments. Eliza spoke to the challenge of designing for flexibility while preserving clarity and accountability.

4. Leadership that Builds Trust
Top-down strategies fail without trust. Leaders must create space for discomfort, foster cross-functional empathy, and recognize that meaningful change is relational, not just operational.