Imperatives of Accessibility Done Well: PDF Remediation & Productive Digitisation of Public Sector’s Forms

Through research conducted by Public Sector Network and OneBlink, this whitepaper delves into the challenges and opportunities surrounding public sector PDF forms, highlighting their impact on accessibility, productivity, and user satisfaction. Drawing from insights gathered from over 235 public sector professionals across ANZ, Canada, and the US, it quantifies the scope of the "PDF forms pandemic" and identifies key barriers, including resource constraints, technical complexities, and regulatory challenges. The paper presents actionable strategies, such as leveraging automated tools, adopting no-code platforms, and prioritising user-centric design, to transition from static PDFs to accessible, digital-first formats. Discover how modernising forms can enhance compliance, streamline workflows, and transform citizen engagement in today’s digital government landscape.