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Humanizing Technology: Top Tips from Canadian Federal Government Leaders

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In this riveting panel discussion titled "Humanizing Technology to Deliver More Engaging Citizen Experiences," experts delved into the forefront of technological advancements aimed at enhancing service delivery. The discussion illuminated the spectrum of innovative technologies—ranging from automation and cloud computing to the evolving landscape of artificial intelligence—and evaluated their current efficacy and areas requiring further refinement. 

Amidst this exploration, a significant focus emerged on crafting a strategic blueprint that not only guarantees immediate improvements but also ensures sustained long-term cost savings. The panelists dissected the intricate web of Return on Investment (ROI), dissecting where tangible value lies within these technological interventions, emphasizing the pivotal role of human-centric design in fostering engaging citizen experiences through the synergy of technology and empathy. Featuring insights from Andrea Johnston, Matt Davies, Mike Gellar and Frank Attaie.

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