Canadian 9-1-1 dispatchers and public safety communicators operate on the front lines of emergency response, yet mounting evidence shows they face disproportionate and often unaddressed mental health risks. With nearly one in four screening positive for PTSD symptoms and almost half experiencing clinically significant depression or anxiety, dispatcher wellness has become an urgent operational and cultural issue for Canadian dispatch centres. This article examines why many telecommunicators do not seek help and outlines a practical, evidence-based framework for change.
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