Digital trust is no longer optional — it’s essential for citizen satisfaction, equitable access, and resilient government services. In this session, we unpacked the key barriers agencies face, from legacy systems and fragmented data to rising public expectations for transparency and control.
The discussion explored the strategic role of digital trust in building whole-of-government resilience, how shifting technologies and citizen behaviours are reshaping service delivery, and practical frameworks to embed trust into transformation programs.
With real-world case studies and advice from leading agencies, this session offered ICT strategists, digital program leaders, and service designers tangible steps to integrate trust across every layer of reform.
Speaker:
Greg Italiano
Chief Information Officer, Office of Digital Government, WA Department of the Premier and Cabinet
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