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People & Culture
Women in Leadership Spotlight Series: Michaela Geronima Doelman - CHRO, Washington State ESD
I’m the Chief Human Resources Officer (CHRO) for the Washington State Employment Security Department (ESD). I kind of got here by accident. Although public service was always where I wanted to be, HR wasn’t even on my radar of options, I just knew I wanted to help people like my parents did in their public service jobs. After graduating from college and working in Mexico for a couple of years, I moved back to the US in 2007 and wasn’t in the position to be picky about what job I could take, I just wanted one that paid the bills …
Local Government & Communities
How 5 City Leaders are Balancing Operational Efficiency & Innovation in 2021 - Event Recap by Tony Batalla
I recently had the good fortune and pleasure of serving as the Chair of Public Sector Network’s “Improving Operational Efficiency in Local Government” virtual event on January 27, 2021. Even though Alex Chard said he was looking for a charismatic innovation leader for the role, he settled on me after I told him I didn’t know one. Hey, I’ll take it! The event was well attended and nicely put together, as you would expect from PSN (aside from having me as the chair, which was risky). But despite my cable TV gameshow-like hosting, we covered important ground. Leaders from across …
Local Government & Communities
Executive Q&A: An Insider's Look at DevOps in the Public Sector
In this exclusive Q&A with the Senior Application Developer & DevOps Engineer at the National Museum of African American History & Culture, Rayvn Manuel, we explore her career in the public sector, the impact of COVID-19 upon her work, and more.
Local Government & Communities
Let's Talk Smart Cities: Q&A with the CIO of Chattanooga, TN
Brent is an award-winning, entrepreneurial-minded change agent who is helping to lead the smart city initiatives being introduced in the ‘Gig City’ and that will help to transform people’s lives. Culture! Well from an IT perspective our motto is Semper Novandi, meaning Always Innovating. The impetus coming from changing and challenging the status quo. Chattanooga has a different culture when it comes to innovating in government (words that used to be oxymorons). Whereas traditional government agencies look at innovation as the slow evolvement of technological capabilities and generally focused on traditional internal processes (e.g. finance and ERP systems, etc), Chattanooga …
Digital Government & CX
Improve Constituents Communications for your Unemployment System
During the ongoing Covid-19 pandemic, unemployment agencies are over-capacity with requests from constituents needing to apply for benefits and access information. Discover how to alleviate pressures of the “new normal” and take control of communications using one centralized platform. Deliver personalized, timely and relevant communications to constituents over multiple communications channels and provide them with self-service access for applications and information.
Digital Government & CX
How to Improve Child Support Enforcement Programs with Limited Funding
This detailed infographic illustrates how the ability to directly and quickly communicate with clients is imperative and explains how a centralized customer communications management platform can enable Child Support Enforcement to increase their performance with limited finances.
Digital Government & CX
ebook: Child Support Enforcement Systems: How to Improve Program Performance
Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…
Digital Government & CX
Effective Communications to Constituents Relying on Social Safety Net Programs
As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
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