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Digital Services and Customer Experience

Government of Canada's Digital Ambitions

We had the chance to interview Paul Wagner, Assistant Deputy Minister, Strategy & Transformation, Treasury Board of Canada Secretariat at our Public Sector Innovation Show- Federal and ask him a few questions about his government keynote which focuses on digital ambition in the public sector. While there are many exciting emerging technologies, Wagner emphasizes the need to establish and maintain trust with citizens by focusing on strong service delivery. He suggests designing services that are human-centered, rather than just citizen-centric, to serve Canadians, Canadian businesses, and those looking to come to the country. Read more for details about where the …
Government of Canada's Digital Ambitions
Canada 14 Mar 2023
Interviews
Public
Save Madeson Darcy Author avatar
Digital Services and Customer Experience

WA Government’s Approach to Becoming Digitally Inclusive - Innovate Western Australia 2023

In this keynote presentation Jonas Petersen, Chief Digital Officer, Office of Digital Government, Department of the Premier and Cabinet delves into Western Australia's approach to becoming more digitally inclusive.
WA Government’s Approach to Becoming Digitally Inclusive - Innovate Western Australia 2023
Australia 10 Mar 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Cyber Security and Risk Management

Spike In Australian Cyber Attacks

Speaking in November 2022 after the release of the ACSC report and after the two major corporate breaches, Prime Minister Anthony Albanese said ‘it's a huge wakeup call and companies need to get their act together...we need to do much better.’ He then added that ‘the government has stepped up, [now] the private sector needs to step up in the interest of their customers but also their own interest.’[7]
Spike In Australian Cyber Attacks
Canada 10 Mar 2023
Industry Trends
Public
Save Zahra Buchanan Author avatar
Digital Services and Customer Experience

Global Government Innovators Report: International Women's Day Edition

With contributions from 17 public sector female leaders from all tiers of government from five regions – Australia, New Zealand, the United States, Canada and the United Kingdom - Public Sector Network’s Global Government Innovators eBook has been written to showcase the women driving change, encouraging other female leaders and supporting their citizens - along with their hard working teams - to help build a stronger, smarter, more resilient public sector for the future.
Global Government Innovators Report: International Women's Day Edition
Australia 7 Mar 2023
Whitepapers & Reports
Members-only
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Workforce, Skills and Capability

The Changing Face of Talent: Q&A with Alex Smith, CHRO of Memphis, TN

Ahead of her session at Government Innovation Georgia on March 29th, we caught up with Alex Smith, Chief Human Resources Officer from the City of Memphis, to learn more about her DEI initiatives, her approach to innovation, and her upcoming Panel Discussion: The Future of Work: The Changing Face of Talent.
The Changing Face of Talent: Q&A with Alex Smith, CHRO of Memphis, TN
United States 7 Mar 2023
Interviews
Public
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Workforce, Skills and Capability

Breaking Barriers and Building Resilience: Women Working on the Front Lines

We approached several hospitals to identify individuals within their organization who are making a positive impact in the lives of others on a daily basis. We sent them a few questions to answer, their responses infused us with energy and enthusiasm, and we trust they will do the same for you!
Breaking Barriers and Building Resilience: Women Working on the Front Lines
Canada 6 Mar 2023
Interviews
Public
Save Madeson Darcy Author avatar
Workforce, Skills and Capability

It's All About Intentional Inclusive Leadership

We had the pleasure of speaking with the esteemed Candace L. Thomas, K.C., Deputy Minister and Deputy Attorney General, from the Government of Nova Scotia. Deputy Thomas shared her thoughts on the importance of equity in the training and upskilling of women today, and how essential and beneficial it is for women to create and nurture ties with one another inside and outside of the workplace.
It's All About Intentional Inclusive Leadership
Canada 6 Mar 2023
Industry Trends
Public
Save Madeson Darcy Author avatar
Cyber Security and Risk Management

Employee Cyber Negligence

The biggest issue with remote work is security. Microsoft has reported that when staff first began working from home in early 2020, this ‘created new attack surfaces for cyber-criminals to take advantage of, such as home devices being used for business purposes’.[4] Since then, IT and security experts have begun to think in new ways about protecting their employees without the benefit of physical closeness and confinement, and for the most part, it has worked. This is largely because ‘remote working in March 2020 is not the same as remote working in 2022…
Employee Cyber Negligence
Canada 3 Mar 2023
Industry Trends
Public
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