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Digital Services and Customer Experience
On Demand: Innovate Australia 2021 - Meeting service delivery expectations
How could we drive more effective engagement between public sector officials, citizens, businesses and innovators when designing and delivering policies, programs and services?Here are some key learnings from Assistant Secretary, Service Delivery Design Branch, Tania Wilson from Department of Home …
Digital Services and Customer Experience
On Demand: Innovate Australia 2021 - How to digitally transform a nation in 20 minutes or less
The Digital Transformation Strategy sets the data and technology direction for the Australian Government to 2025. While much progress has been made, many Federal and State agencies still have a long way to go. In this presentation we’ll walk through the technology underpinnings that are needed to d…
Workforce, Skills and Capability
Providing Agencywide Training Support for redeployed staff during a Global Pandemic
Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of …
Digital Services and Customer Experience
On Demand: Innovate Australia 2021 - Delivering the Digital Economy Strategy
Let's discuss value-adding to whole-of-government work and next challenges and opportunities with the Head of Digital Technology Taskforce, Michelle Dowdell and unveil what's in the strategy.Michelle DowdellHead, Digital Technology Taskforce, Department of the Prime Minister and Cabinet
Digital Services and Customer Experience
On Demand: Innovate Australia 2021 - Accelerating Digital Government: It's time to be Bold!
Hear insights from International Keynote, Dominique Bohn on creating a converged digital experience platform that supports “any device, any location, any time” and driving value through taking a more customer focused and commercial approach.Dominique BohnChief Officer and Assistant Deputy Minister,…
Digital Services and Customer Experience
On Demand: Innovate Australia 2021: Unlocking the path to secure digital transformation in Public Sector
Hear key insights from Gary Griffiths on how to avoid creating your next legacy solution and three systems that will change the way you think about digital transformation.Gary GriffithsFederal Director, ServiceNow
IT Modernization and Cloud
On Demand: Innovate Australia 2021 - Lessons learned from rapid machine learning project development
Here are some interesting insights Michael Rowell the Deputy Commissioner, Commissioner, Infrastructure Projects from Australian Taxation Office on utilising IoT, cloud and other emerging technologies and improving real-time monitoring of your ICT operations.
IT Modernization and Cloud
On Demand: Innovate Australia 2021 - Securing the Internet from the Edge Partner Session
Tune in to this session by Antonio Rancan as he discusses about the capabilities many Australian businesses and government agencies are using to change the fight and protect their assts from the edge.Antonio Rancan Solutions Engineer, APAC CloudFlare
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