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Digital Services and Customer Experience
The Metaverse and Web3 Panel Discussion - Digital.NSW 2022
Join our expert panel, including The Hon. Victor Dominello MP, as they unpack how government should look at Web3 while addressing benefits and challenges.
Digital Services and Customer Experience
What’s Next for Digital.NSW? - Digital.NSW 2022
Imagine a government that anticipates your needs and delivers transparent, inclusive, easy to use services, accessible from anywhere. We believe that by accelerating an integrated digital landscape, we have a chance to become the world’s most customer centric government by 2023. Putting customers at the centre of everything we do is about creating services that are trusted, easier and more effective. Greg Wells dives into the future vision for NSW.
Digital Services and Customer Experience
Jobs, Skills & Economic Stimulus: Driving the State Forward Panel Discussion - Digital.NSW 2022
Join an expert panel of NSW government executives as they unpack the emerging jobs of the future as well as the skills needed to fill these roles and drive the economy.
Digital Services and Customer Experience
Transforming Digital Experiences so No Citizen is Left Behind - Digital.NSW 2022
The single biggest uplift in demand for digital public services has reset citizen expectations and tested governments’ critical capabilities. Digital-first citizens now want connected and responsive services from government, delivered on their terms, while ensuring every community is considered in this effort. (new line) Adobe’s evaluation of digital accessibility, a marker for maturity of digital equity, shows Australia’s global leadership and New Zealand’s emerging position. John Mackenney discusses in more detail.
Digital Services and Customer Experience
Future Service NSW Roadmap – What’s Next? - Digital.NSW 2022
In this keynote session from Digital.NSW 2022 Damon Rees, CEO at Service NSW shares insight into the future Service NSW roadmap that looks to put customers at the centre through the creation of simple, more effective and trusted citizen services.
Digital Services and Customer Experience
The Importance of Process Automation and Managing Change for a Digital Government - Digital.NSW 2022
In this keynote session Chris Ellis of Nintex discusses the opportunities of process automation for a digital government, with a focus on the importance of effectively managing change.
Digital Services and Customer Experience
Building Resilience and Bridging the Digital Divide with Improved Connectivity in NSW - Digital.NSW 2022
This panel will look to address, how can we enhance Australia’s connectivity for Emergency & government services and communities, by better leveraging academia, industry, and government expertise to drive technical innovation?
General
Corporate Service Innovation: Key Trends & Priorities Shaping State Government Procurement and Finance Transformation
The COVID-19 pandemic changed the waymost industries operate. For most office workers across the corporate sector, initially it forced employees to work from home, but then as the pandemic began to recede, many of the workers returned to the office and realised that things had to change. Overall, w…
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