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Digital Services and Customer Experience

Expanding Australia’s Digital ID Ecosystem for Streamlined and Secure Citizen Services

Ahead of the Innovate Australia Showcase, we spoke to John Shepherd, First Assistant Secretary at the Australian Department of Finance, about enhancing Digital ID and citizen services through public-private collaborations.
Expanding Australia’s Digital ID Ecosystem for Streamlined and Secure Citizen Services
Australia 8 May 2024
Interviews
Public
Save Purva Deshpande Author avatar
IT Modernization and Cloud

Innovation in NSW – It’s Not JUST About Technology

Innovate NSW
Three NSW government initiatives reminding us that innovation is a multifaceted approach
Innovation in NSW – It’s Not JUST About Technology
Australia 7 May 2024
Industry Trends
Public
Save Heather Dailey Author avatar
General
Bronze Partner Content

Using the Viable System Model to Improve Government Operations

By combining Viable System Model and value chain analysis, governments can improve their performance and efficiency, and change the way they provide services and run public institutions.
Using the Viable System Model to Improve Government Operations
United States 3 May 2024
Guides
Public
Save William Brantley Author avatar
Workforce, Skills and Capability

Preserving the Past, Embracing the Future: Aspiring Asian Leaders in the Public Sector

This Asian Heritage Month Q&A has been written to showcase the Asian leaders driving change, encouraging other Asian leaders and supporting their citizens
Preserving the Past, Embracing the Future: Aspiring Asian Leaders in the Public Sector
Canada 3 May 2024
Industry Trends
Public
Save Kelly Zheng Author avatar
General

Navigating the Path to Operational Excellence

Discover the roadmap to governmental efficiency and innovation at the 5th Annual Operational Excellence Roadshow, empowering leaders to navigate complexities and elevate public service standards.
Navigating the Path to Operational Excellence
Australia 1 May 2024
Industry Trends
Public
Save Agnes Indig Avatar
Digital Services and Customer Experience

Let's Chat: Prioritizing Citizen Experience and Security in Government Service Delivery

Government Innovation Virginia 2024
Interview with Suresh Soundararajan, Chief Information Officer, Virginia Department of Health at our Government Innovation Virginia 2024
Let's Chat: Prioritizing Citizen Experience and Security in Government Service Delivery
United States 1 May 2024
Interviews
Public
Save Kelly Zheng Author avatar
Digital Services and Customer Experience

Let's Chat: How California Harnesses Digital Services to Benefit Citizens

2024 Government Innovation California
Ron Hughes, Deputy Director of EDDNext Modernization & Innovation, State of California Employment Development Department discusses outline new ways in which the public sector is adopting digital services to streamline …
Let's Chat: How California Harnesses Digital Services to Benefit Citizens
United States 30 Apr 2024
Interviews
Public
Save Kelly Zheng Author avatar
Digital Services and Customer Experience

Change Management Playbook - How to deliver change management as a service

This Playbook aims to positions others looking to establish a Change Management Office, particularly in a public sector setting.
Change Management Playbook - How to deliver change management as a service
Canada 30 Apr 2024
Guides
Public
Save Amanda Bernardo Avatar

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