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People & Culture
HR Innovation
Before the pandemic struck, human resources practices in many public sector organisations were in need of change and modernisation. In some cases, catalysts like the bushfires or other factors inspired the change, but COVID-19 has really forced organisations to update and innovate their HR practices. This paper explores the innovative HR practices that three Australian public sector institutions across two states implemented before and during the pandemic. It also looks at how these changes can become permanently embedded.
Preparing Your Department for the Next Wave of Data Analytics - Interview with Dame Diane Robertson
While the public sector recognises the use of data as a strategic advantage, many Agencies and Departments; mired by legacy systems, limited economic surplus, security and privacy concerns, and inaccurate or incomplete records, struggle to make this a reality. Especially regarding 2020 and the shift to business now being increasingly conducted digitally, why is poor information management or lack of information management frameworks risky? “Poor information systems and poor management of information systems can impact organisations ability to provide services in a reliable and consistent manner. For social and health services poor systems and poor management can impact on people’s …
People & Culture
Improving Employee Experience in 2020
This paper follows three pathways towards effective engagement – defining and articulating an organisation’s purpose and values, developing employee advocates for engagement, and pivoting during the pandemic to embed employee engagement within an organisation. All three are different but related, and all three present lessons that others across the public sector can use to build up and embed their own employee engagement.
Cyber Security & Risk Management
Fraud and Cybercrime Case Study by AU & UK experts
Enhancing operational efficiency and customer satisfaction across all contact channels In our modern world, given the pervasiveness of technology and digital connectedness, cybercrime and fraud are on the rise, both in Australia and globally. We are constantly evolving and becoming more adept at using the available technologies, especially since the start of the pandemic, but so are the agencies that monitor and police them. This report presents the views of two Australian agencies as well a UK agency, all who are at the apex of the fight against cybercrime and fraud.
Health & Human Services
Improving Patient Outcomes and Experience
Implementing human-centred design to achieve better long-term patient outcome The healthcare system is designed to provide the best health outcomes for patients, but sometimes patients aren’t the sole focus of some of these providers.
Smart Cities & Mobility
Delivering the Future Sustainable Smart City 2020
Cities around the world are constantly evolving and growing, and to continue to do this, many are looking at becoming smart cities – cities that are sustainable, adaptable and able to grow and evolve with the increases in their populations, and as technologies develop.
Local Government & Communities
Improving the Operational Efficiency of Your Council in 2020
Local government is the closest level of government to the people and therefore also needs to be the most innovative to keep up with citizen demands. The pandemic has changed expectations and has changed the speed at which councils innovate and adapt.
Technology & Transformation
Innovation in the Queensland Public Service
Innovation is important in any industry, including in the public sector. This was true before the pandemic, but has been further enhanced since the onset of COVID-19. The pandemic has provided challenges but also opportunities, and ones that the public sector should be embracing. Using new approaches from policy design to service delivery, new technologies, better use of data, all to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. This paper explores three interweaving perspectives from three jurisdictions about innovation, particularly in the …
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