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Public Sector Network's Insights
Digital Services and Customer Experience
Innovation in the Australian Public Service (APS)
Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.
IT Modernization and Cloud
Public Sector Enterprise Architecture: Gaining Holistic Oversight, Agility & Standardisation
Government agencies and departments have well publicised needs to manage limited budgets and meet citizen expectations; making ICT innovation and digital transformation an imperative. By now government departments at all levels are on some sort of transformation journey, but to manage the pace of change, and to ensure seamless transformation (we’re talking buy-in, culture, change management, budgets, on-time delivery, IT infrastructure, solution implementation, the works) you need something, or some one, to orchestrate it all. Modern EA strategies now extend this philosophy to the entire business, not just IT, to ensure the business is aligned with digital transformation strategies and …
Digital Services and Customer Experience
Accelerating The Omnichannel Future of Government Through Customer Obsession
Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020 Sam Higgins, Principal Analyst, Forrester
Data, Analytics and AI
5 Top Tips To Build an Effective Public Sector Data Platform and Analytics Strategy
Data and Analytics are important and rapidly developing business functions that are being leveraged by increasing numbers of both private and public sector organisations around the world. In the public sector government agencies and departments are now taking the opportunity to harness contextual real-time information into their decision-making processes. Policy evaluations, education, healthcare, or, as we’ve seen recently, citizen tracking to help monitor and combat the effects of COVID-19 are all enabled by the use of data and analytics that glean new levels of insight. By now most, if not all of us, know that data is king in the …
IT Modernization and Cloud
DevOps in Public Sector QuickStart Guide Pt. 1 - Driving Process Efficiencies and Citizen Experiences
The current Covid-19 crisis has strained us all in ways we could have never anticipated. For certain sectors revenue streams have all but dried up, for healthcare and logistics; demand has been higher than ever, and for the average joe, well we’ve all just experienced the need to ration loo roll and duel it out over a packet of spaghetti. While governments across the board have been steadily working towards developing improved digital citizen services, the crisis has served to emphasise how crucial this is. DevOps, literally a condensed version of two terms: development and operations, has recently emerged as …
General
Local Government Transformation in 2020
The unique circumstances and opportunities for innovation and local government in a post-COVID-19 world.
General
Driving efficiency and strategic insights through the finance function
The role of the CFO and finance function is changing. Improving efficiency has been at the forefront for finance teams for years, but now the critical value of finance is shifting to that of a strategic advisor for the rest of the business. This 2020 Gov-Finance report presents some of the most successful examples where Australian and New Zealand public sector agencies are driving efficiency and strategic insights through the finance operating model.
Cyber Security and Risk Management
Mitigating cyber threats in a working from home world
As many agencies and departments adopt work-from-home policies in response to the COVID-19 pandemic, cybersecurity is a growing issue. Mitigating Cyber Threats in a Working from Home (WFH) World explored the critical roles and responsibilities for public sector leaders and employees in securing their organisation against threat and disruption across the new working landscape.
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