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Cyber Security and Risk Management

Case Study Highlights : Cyber Incident Response Strategy

Apart from just providing forecasts, the BOM also “supports flood activity, cyclones, fires and all other critical weather related activities.” In many ways, “we’re primarily a data organisation, and we support a lot of critical infrastructure as well.” As such, “our data is extremely important,” and this was proven in drastic ways when “we had a major cybersecurity attack in 2016.” It is unclear exactly who was responsible, but the attack was conducted with the use of remote malicious software aimed at mining data about “who we communicate with, but also who our customers and partners are. This set the …

Case Study Highlights : Cyber Incident Response Strategy

Australia

11 Feb 2022

Industry Trends

Public

Save Neboneid Hamoo

Digital Services and Customer Experience

Exclusive Q&A: VITA's COO Talks Government Automation, RPA, and Leadership

Jonathan Ozovek is the Chief Operating Officer of the Virginia Information Technologies Agency - or VITA; a convenient acronym if ever there were one, given the importance of information technology to all aspects of life today. Answer: The main lesson I learned is how quickly the world can change. There is a level of connectivity and interdependency throughout the world today that was not the case decades ago. The main lessons I have reinforced are two fold...first, never lose sight of what is important and do not take your loved ones for granted and second, have multiple backup plans (i.e. …

Exclusive Q&A: VITA's COO Talks Government Automation, RPA, and Leadership

Workforce, Skills and Capability

People, Processes & Public Service: Executive Q&A with CalHR’s Chief of Administration, Brendan Murphy

With a career spanning nearly 20 years across both the public and private sectors – CalHR's Brendan Murphy has been a leader at spearheading effective change and ensuring that his team remain motivated and engaged. With a background spanning Finance and Emergency Management – Brendan has experience and expertise that seems tailor-made for our current crisis. Originally, I was drawn to public service to help people. I started in public safety on law enforcement and corrections assignments. The draw for me was really to keep people safe, however as I understood the system more I saw the chance to impact …

People, Processes & Public Service: Executive Q&A with CalHR’s Chief of Administration, Brendan Murphy

General

The importance of investing in CX in Local Government

At the recent Diversity and Inclusion event, we heard from Suelyn Knight, Manager, Equity, Inclusion, and Human Rights as she dived into how to bridge the diversity gap through allyship. These conversations may be a bit difficult or triggering for some people, but in order to truly advance the needle on these issues, within the Toronto Police Service, we are having these difficult conversations and we are showing up for our members. Hopefully that will also translate into our ability to recruit and retain members who are diverse, and who add to the very the fabric of our organization. To …

The importance of investing in CX in Local Government

Cyber Security and Risk Management

2022's Top 3 Rising Cyber Threats

As Australia and New Zealand carry on the battle against Covid-19 and companies continue to move to a hybrid model of working, cybersecurity has become more important than ever. Cyber-attacks grew exponentially in 2021 and 2022 looks set for more of the same. Below are three rising threats companies are facing in the year ahead. Ransomware attacks continue to threaten the security of critical data across the globe. Cyber criminals have exploited the pandemic by carrying out more large scale phishing attacks, affecting businesses of all sizes across Australia and New Zealand. These attacks succeed largely due to human error, …

2022's Top 3 Rising Cyber Threats

Workforce, Skills and Capability

Using Wellbeing to Reimagine the Workforce of the Future

The acceleration of digital technologies, along with the need to embed wellbeing and other elements into a continuous learning approach, means that formal classroom learning is no longer the accepted practice. Capabilities such as co-design and community engagement are really important now, so much so that formal learning is no longer enough to provide the level of responsiveness and adaptation needed to meet the challenges of constant change. When embedding wellbeing into organisational culture, it is not enough to have this wellbeing be just for employees. For a successful implementation, the whole system, including the leaders of the organisation need …

Using Wellbeing to Reimagine the Workforce of the Future

General

End to End Improvements within Local Government

It was clear that there was need to improve the lives of the residents of the area, and to bring them up to modern times, but until 2017 that was not a priority of the council. Things changed in 2017 because of the arrival of Diane Hood as CEO, but also because “there were a lot of issues that were immediately obvious for all to see.” One of those issues, which reverberated throughout the whole community, was that there were KPIs and plans, but “just no measurements, very slow progress and often no outcomes.” Within the office of the council, …

End to End Improvements within Local Government

Workforce, Skills and Capability

Reimagining the Future of Human Resources in the Public Sector

During the height of the pandemic, people worked remotely because they had to. In the future, “we need to reimagine how our organizations will work,” and how the people within those organizations can remain at the core. Anyone who works in HR or people management now has a “huge opportunity to drive significant change in how organizations will operate going forward.” For instance, whilst remote work was mandated for most people, “it was lived very differently for those functions that were about to lend themselves better to working remotely.” It certainly didn’t and couldn’t apply to frontline workers or those …

Reimagining the Future of Human Resources in the Public Sector

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