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Local Government & Communities
How to Drive Successful Transformation - Insights from Three Canadian Local Government Leaders
Local Government Roadshow Canada
In this article three Canadian government leaders share their strategies for driving successful digital transformation.
Local Government & Communities
On Demand: Turning Data into Insights to Support Informed Decision-Making Webinar
Insights from Greg Curcio, Chief Customer and Transformation Officer, City of Stonnington and Rami Matar, Business Solutions Director, Oracle and Luke Heine, KPMG Australia on how informed decision-making — powered by improved reporting capabilities - helps local government meet the needs and expectations of the diverse communities they serve.
Operational & Process Excellence
On Demand: Connecting Policy with Outcomes Webinar
Public sector agencies are often expected to deliver increasingly complex and cross-jurisdictional social policies with limited time and resources. Navigating these barriers is key to translating policy to citizen outcomes, and will be the primary focus of this webinar. Hear insights from: Rick Macourt, Director, Strategic and Aboriginal Outcomes, NSW Treasury Michael Talbot, Ex-Deputy Secretary, Courts & Tribunal Services, NSW Department of Justice Julie Brereton, Senior Director Online Strategy and Design, ACT Health
Local Government & Communities
On Demand: Service Transformation Innovation Webinar
Insights from Simon Adcock, Manager Customer, Information and Technology Service, Wollondilly Shire Council and other experts on how to provide streamlined services to users through customer-centric service delivery models, better manage resources, workflows and field services across business functions and operations and drive seamless CX across a range of digital services, capitalising on each customer interaction to eliminate process duplication.
Digital Government & CX
On Demand: Innovate Queensland 2022 - Reimagining Digital Products from Queensland Government Keynote
Government Keynote: Reimagining Digital Products from Queensland Government Join Gavin as he discusses about:Exploring emerging digital opportunities across your departmentInnovating to improve accessibility and reach of digital servicesEnsuring access to alternatives for users with limited access …
Local Government & Communities
On Demand: Digital Transformation Through the Lens of Identity Management Webinar
Digital Transformation Through the Lens of Identity Management WebinarKey take-aways:Overcoming business challenges to provide government employees with access to information without sacrificing UX to deliver superior citizen serviceAssessing the tools and capabilities available to support public s…
Local Government & Communities
On Demand: Transform how your Community Facilities are Booked Webinar
Transform how your Community Facilities are Booked WebinarKey-takeaways:Improvement of facilities bookings must be driven through the lens of the customer.Learn how to transform manual processes to online customer journeys in a matter of weeks not years.Learn why a customer-to-council strategy is t…
Local Government & Communities
On Demand: Deliver a Simplified Customer Experience to Transform Facility Venue Bookings Webinar
Deliver a Simplified Customer Experience to Transform Facility Venue BookingsKey-takeaways:Remove frustrating and needless administrative tasks like bonds and invoicing that can be handled with automationHear how it’s possible to solve the pain of account reconciliation and keep your community book…
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How to Stay Cyber Secure - It's Not Just About Technology
Industry Trends
28 Feb 2024
Let's Chat: Electronic Medical Records & Optimizing Skills Through Digital Technology
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4 Apr 2024
Championing Community Safety for Social Cohesion
Industry Trends
20 Mar 2024