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Digital Government & CX
A Digital Strategy for Canada: The Current Challenge
Wolfe, David A. 2019. A Digital Strategy for Canada: The Current Challenge. IRPP Insight 25. Montreal: Institute for Research on Public Policy. Reference: http://irpp.org/wp-content/uploads/2019/01/A-Digital-Strategy-for-Canada.pdf Canada’s future competitiveness and growth prospe…
Cyber Security & Risk Management
2019 Global Health Care Outlook - Shaping the Future
Deloitte Aging and growing populations, greater prevalence of chronic diseases, exponential advances in innovative, but costly, digital technologies—these and other developments continue to increase health care demand and expenditures.
Data & Analytics
2019 Global Health Care Outlook
Deloitte Global health care spending continues to increase dramatically.
Digital Government & CX
Quebec Research and Innovation Strategy 2017-2022
Government of Quebec 2017 Reference: https://www.quebec.ca/en/government/ministere/economie/publications/2017-2022-quebec-research-innovation-strategy/ The goal of our government is simple. We want to spur modernization among those industries that have long been the backbone of…
Digital Government & CX
2019 Ontario Budget
The Honourable Victor Fedeli, Minister of Finance Department of Finance Canada 2019 Reference: https://budget.ontario.ca/2019/contents.html For the better part of the last 15 years, the previous government chose to recklessly spend money it did not have by racking up debt whi…
Digital Government & CX
AIIA Pre-Budget Submission
Australian Information Industry Association 2019 - 2020 Submission to Treasury Fostering the digital skills needed for the future with the right policies, regulatory framework and funding is critical to the economic growth, productivity and sustainability of our Nation. AIIA has fo…
Digital Government & CX
The Unattractive Customer
I recently participated in a panel discussion for Infrastructure Partnerships Australia on the topic of Infrastructure End Users. There was a strong premise that, as providers of infrastructure and services (Government or otherwise), we need to have a customer mindset about our users - in…
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