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Digital Services and Customer Experience

Working to Drive Digital Adoption within the Tourism Industry - Innovate Atlantic Canada 2023

In this keynote session Claire Quirion, Director of Project and Program Delivery at Digital Nova Scotia and Nick Fry, Business Development Manager at Tourism Nova Scotia discuss partnership strategies to elevate the quality of visitor-focused products and to bridge the digital gap for tourism operators.
Working to Drive Digital Adoption within the Tourism Industry - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Bridging the Divide Between Digital and Customer Experience - Innovation Show Atlantic Canada 2023

In this keynote session Mark AuCoin, Customer Service Solution Manager at ServiceNow discusses the importance of human-centred design and of bridging the divide between digital and CX.
Bridging the Divide Between Digital and Customer Experience - Innovation Show Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Initiatives For Population Growth and the Retention of Skilled Labour - Innovate Atlantic Canada 2023

In this keynote session Ava Czapalay, Deputy Minister of the Department of Labour, Skills and Immigration with the Government of Nova Scotia discusses how government can innovate to upskill citizens and attract newcomers to Atlantic Canada, as well as providing an overview of the Department of Labour, Skills and Immigration’s launch of apprenticeship technology.
Initiatives For Population Growth and the Retention of Skilled Labour - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023

In this session a panel of Canadian government executives and innovation leaders discuss the importance of collaboration in government in helping drive innovation through the sharing of ideas, technologies and strategies.
Unlocking Innovation with Collaboration - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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Digital Services and Customer Experience

The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023

In this session Andy Krenz, General Manager/Senior Director of Public Sales & Customer Success at ThoughtExchange and Ross McLaren, Director of Communications with the Government of Nova Scotia discuss how to unite communities and teams with qualitative experience and survey data as well as creating more effective, efficient and equitable outcomes amidst bureaucracy and red tape.
The Future is Now: Stakeholder Engagement for 2023 and Beyond - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
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IT Modernization and Cloud

From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023

In this session hear a former public servant’s journey and lessons learned from problem definition to Cloud-enabled business outcomes. Featuring insights from, Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education (Canada) at Google.
From Digital Strategy to Execution: One Cloud Step at a Time - Innovate Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023

In this keynote session Wendy MacDermott, Chief Experience Officer, Department of Social Development with the Government of New Brunswick discusses the importance of listening to the authentic client voice to design a human-centred digital experience which is engaging, builds trust and participation, as well as reducing admin burden to improve effectiveness and clients’ experiences.
Enhancing the Government Digital Experience to Engage Citizens - Innovation Show Atlantic Canada 2023
Canada 12 May 2023
On Demand
Members-only
Save Nouha Elmasri Author avatar
Workforce, Skills and Capability

HR Leaders Driving Change Through Unique DEI Strategies

HR leaders within the public service are further recognizing the importance of embracing DEI and are making some notable progress within this area. We’ve had the pleasure of hearing from three individuals who are set to participate in next month’s HR and Future of Work Roadshow, and who have shared their valuable insights, expertise and experiences with their own organization’s DEI initiatives.
HR Leaders Driving Change Through Unique DEI Strategies
Canada 25 Apr 2023
Interviews
Public
Save Jasmine Gale Author avatar

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