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Operational & Process Excellence
Improving Contract and Supplier Management- Canada
Tamara McNulty, the Director of Procurement, Contracting, and Contributions at Parks Canada, has a slightly more nuanced and possibly “old school” approach to procurement. As much as it should be a disruptor, it should also be about “adding value to services.” Procurement, especially in large and public sector organizations, is still often described “as a necessary evil; as something we go through in order to get what we need.” As much as that is true, it doesn’t make the function appealing or attractive. If however it could be seen “as a value-added service, then it would be embraced as an …
Operational & Process Excellence
Creating Healthy Workplaces in 2021
Ensuring the wellbeing of staff is one of the primary goals of any employer. Staff are the core of any organisation or business and need to be looked after. This means providing them a safe and comfortable workspace, looking after their needs, and ensuring that they feel supported wherever they are and whatever their roles are. The RTA is a “state government statutory authority” based in the Brisbane CBD. Until the pandemic came along, it was a “very traditional workplace, occupying four floors” of a city building, and with the “majority of people working in the office five days a …
Operational & Process Excellence
5 Minutes with TfNSW on The State of Public Sector Corporate Services
We recently sat down with Trudi Mares, Executive Director, Transport Shared Services at Transport for NSW to get her thoughts on some of the biggest challenges, trends and priorities impacting public sector corporate services. Check out our 5 minute interview below to hear more from Trudi about TfNSW’ corporate service transformation journey and how they’re leveraging omni-channel technologies to streamline processes and deliver better citizen experiences.
Operational & Process Excellence
Government Procurement: Creating social value through better business
Australia and New Zealand are well placed to delve into the heart of the new decade in a better position, in a business sense, than both countries were before. Encouraged by their customers and clients, businesses are now looking to act in new and exciting ways, leading to plenty of unrivalled opportunities. B Lab, a global not-for-profit organisation, was founded so that businesses could be used as a force for good, thus leading to greater prospects for local employment, local supply chains and procurement opportunities, and greater environmental impacts. Certified B Corporations (aka B Corps) under the auspices of B …
Operational & Process Excellence
Workplace Wellbeing & Experience in a Post-Pandemic World
2020 has gotten a lot of hate. Instead of bashing the year that was some more (although it probably deserves it), I’m here to focus on something positive that 2020 bought us – an accelerated focus on workplace wellbeing & employee experience. For maybe the first time in human history we’re seeing positive developments in terms of how we work. Flexibility, mental health and overall human experience are being put ahead of mere output. Earlier this month we held the Workplace Wellbeing & Employee Experience virtual event, which was attended by almost 200 APS professionals. We surveyed our attendees to …
Operational & Process Excellence
Digitally Transforming Corporate Services
Digital transformation and improvement for businesses and public sector organisations is a necessary part of modern operations. This has especially become true since the start of the pandemic, given the number of employees forced to working remotely. This paper examines the digital transformation processes of three very different organisations from different jurisdictions, and follows their journeys before and during the pandemic, as well as their future goals and challenges. The lessons they have learned have made them more resilient, and the ramifications will be around for years to come.
Operational & Process Excellence
Improving Contract & Supplier Management
The procurement industry has been greatly affected by COVID-19 and will continue to feel the aftershocks for a long time. It is a crucial industry that provides critical services, and it is also an industry that is innovative and adaptive. This paper follows the journeys of three public sector institutions from three jurisdictions as they navigated the pandemic. Each dealt with the crisis differently and each discovered that the crisis left them wanting, but maintaining good relationships and working with suppliers to get through the crisis served each of them well, and provides lessons to others.
Operational & Process Excellence
The Biggest Corporate Service Priorities for 2021
Contract Management | Continuous Improvement | Automation At the recent Digitally Transforming Corporate Services virtual event these were named the three biggest priority areas for Government Corporate Service professionals as we move into 2021.
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