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Operational & Process Excellence
Process Transformation & Excellence
The pandemic and the pace of technology continue to show that the world is changing very rapidly. Having established that agility and innovation are important, what does this mean for governments in Australia? Essentially agility is about “the evolution of management practices. It is not a specific delivery methodology or framework, but is about how we navigate the uncertainty and complexity of the environment that we are in.” To be truly agile and innovative, “since the target is now shifting and moving,” rather than engaging in large government projects that “could take multi-years to complete and cost hundreds of millions …
Operational & Process Excellence
5 Ways to Reimagine Procurement in the New Normal
Covid has been the architect of much change, and it has most definitely altered the face of procurement forever. As a result of Covid-19 supply chains the world over have suffered a real shock. For the public sector, the fragility of supply chain and procurement initiatives, and our growing dependence upon global supply has exposed weaknesses in long-standing ways of working. Now, as we prepare for the post-COVID world, supply chain and procurement professionals across the APS are taking the lessons learned from the last 18 months and are looking for new ways to work smarter, better, and more efficiently.
Operational & Process Excellence
How can we Change the Perception of Governance and Risk Management?
When someone says ‘governance’ or ‘compliance’ immediately our minds turn towards red tape, rules, regulations and bureaucracy. But that’s not necessarily the case. In fact, when integrated strategically, and supported by a culture of integrity corporate governance can help to mitigate risks, assure compliance and enable your department to achieve goals and drive improvements all while improving ethical standing in the eyes of citizens. Achieving this is often a complex process however that requires a reassessment and appraisal of current and future operating processes as well as a cultural transformation to help educate and bring the entire organisation on board. …
Operational & Process Excellence
Process Excellence- Canada
Lyne Lacroix, the Process Improvement Lead for Major Projects within the Office of the Chief Information Officer (OCIO) at Shared Services Canada, says that though COVID-19 was one of the major spurs, their “process improvement division was created in late 2020.” Putting the pandemic to one side, the division was created because some employees noticed that “there are serious problems with the process” within the organization, thus “our vision is to really enable and empower employees through the improvement of the challenging processes that stop them from doing their work.” Since they are at the start of their journey, this …
Operational & Process Excellence
Improving Contract and Supplier Management- Canada
Tamara McNulty, the Director of Procurement, Contracting, and Contributions at Parks Canada, has a slightly more nuanced and possibly “old school” approach to procurement. As much as it should be a disruptor, it should also be about “adding value to services.” Procurement, especially in large and public sector organizations, is still often described “as a necessary evil; as something we go through in order to get what we need.” As much as that is true, it doesn’t make the function appealing or attractive. If however it could be seen “as a value-added service, then it would be embraced as an …
Operational & Process Excellence
Creating Healthy Workplaces in 2021
Ensuring the wellbeing of staff is one of the primary goals of any employer. Staff are the core of any organisation or business and need to be looked after. This means providing them a safe and comfortable workspace, looking after their needs, and ensuring that they feel supported wherever they are and whatever their roles are. The RTA is a “state government statutory authority” based in the Brisbane CBD. Until the pandemic came along, it was a “very traditional workplace, occupying four floors” of a city building, and with the “majority of people working in the office five days a …
Operational & Process Excellence
5 Minutes with TfNSW on The State of Public Sector Corporate Services
We recently sat down with Trudi Mares, Executive Director, Transport Shared Services at Transport for NSW to get her thoughts on some of the biggest challenges, trends and priorities impacting public sector corporate services. Check out our 5 minute interview below to hear more from Trudi about TfNSW’ corporate service transformation journey and how they’re leveraging omni-channel technologies to streamline processes and deliver better citizen experiences.
Operational & Process Excellence
Government Procurement: Creating social value through better business
Australia and New Zealand are well placed to delve into the heart of the new decade in a better position, in a business sense, than both countries were before. Encouraged by their customers and clients, businesses are now looking to act in new and exciting ways, leading to plenty of unrivalled opportunities. B Lab, a global not-for-profit organisation, was founded so that businesses could be used as a force for good, thus leading to greater prospects for local employment, local supply chains and procurement opportunities, and greater environmental impacts. Certified B Corporations (aka B Corps) under the auspices of B …
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