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Patrick Joy's Insights

INDUSTRY TRENDS
Innovate South Australia 2024 Key Takeaways: Technology & Data

Innovate South Australia 2024 Key Takeaways: Technology & Data

Achieving Modern Workplaces: How AI and Data Excellence Transform Organisational Strategy

Patrick Joy Data, Analytics and AI
16 Jan 2025
Flag of Australia
INDUSTRY TRENDS
Innovate South Australia 2024 Key Takeaways: Digital Services & CX

Innovate South Australia 2024 Key Takeaways: Digital Services & CX

The Benefit of Digital: The Value in South Australia's Citizen-Centric Transformation

Patrick Joy Digital Services and Customer Experience
15 Jan 2025
Flag of Australia
INDUSTRY TRENDS
State of the Service Spotlight: South Australian Innovation 2024

State of the Service Spotlight: South Australian Innovation 2024

Discover insights from South Australia's top public sector innovators on addressing key challenges, prioritising digital reform and innovation, and fostering cross-functional collaboration to drive successful transformation.

Patrick Joy Digital Services and Customer Experience
15 Jan 2025
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WHITEPAPERS & REPORTS
The High Stakes of Digital Citizen Experience

The High Stakes of Digital Citizen Experience

This whitepaper explores how AI, automation, and integrated digital platforms are transforming public sector services to enhance citizen engagement, efficiency, and trust.

Patrick Joy Digital Services and Customer Experience
15 Jan 2025
Flag of Australia
INDUSTRY TRENDS
The Cost of Regulation: Drivers for Regulatory Reform and Digital Service Transformation

The Cost of Regulation: Drivers for Regulatory Reform and Digital Service Transformation

10 Year Projections of the Australian Government Estimated Annual Impact on Regulatory Burden.

Patrick Joy General
5 Jan 2025
Flag of Australia
WHITEPAPERS & REPORTS
Five Digital Government Initiatives to Boost Productivity

Five Digital Government Initiatives to Boost Productivity

Revolutionising public services with the GX5 framework: a bold vision for digital transformation and economic sustainability

Patrick Joy Digital Services and Customer Experience
18 Dec 2024
Flag of Australia
INDUSTRY TRENDS
Digital NSW Visualised: Communicating the Evolving Digital Landscape of NSW Government

Digital NSW Visualised: Communicating the Evolving Digital Landscape of NSW Government

A Graphic Recording from the State's Top Innovators

Patrick Joy Digital Services and Customer Experience
11 Dec 2024
Flag of Australia
INDUSTRY TRENDS
How Technology Empowers Diversity, Inclusion, and Talent in Digital NSW

How Technology Empowers Diversity, Inclusion, and Talent in Digital NSW

Key Takeaways from Digital NSW's Workforce Track

Patrick Joy Digital Services and Customer Experience
10 Dec 2024
Flag of Australia

Recommendations

Digital NSW 2025: Turning policy priorities into outcomes through technology
Digital NSW 2025: Turning policy priorities into outcomes through technology
ON DEMAND 10 Dec 2025
The Public Sector Podcast: Trust, Technology & Rights in the Digital Age
The Public Sector Podcast: Trust, Technology & Rights in the Digital Age
INDUSTRY TRENDS 24 Nov 2025
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
EntraGoat is a deliberately vulnerable lab that simulates real-world identity misconfigurations in Microsoft Entra ID.
GUIDES 6 Nov 2025
Florida’s Digital Transformation in the Public Sector: Key Learnings from the Innovation Showcase
Florida’s Digital Transformation in the Public Sector: Key Learnings from the Innovation Showcase
INDUSTRY TRENDS 6 Nov 2025
Innovate Federal 2025 Key Takeaways: Data, Analytics and AI
Innovate Federal 2025 Key Takeaways: Data, Analytics and AI
INDUSTRY TRENDS 8 Dec 2025