Learn
Upskill
Connect
Attend
Solve
Join Become a member

Insights

Access quality content from global government thought leaders

Reset



Robert Thompson's Insights

General
Partner Content

How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?

Innovate SA
Forrester recently named Atlassian's Jira Service Management a Leader in The Forrester Wave™ for Enterprise Service Management (ESM). As we know, service management teams today encompass beyond just IT help desk – for both internal and external facing support – and we have seen an increase in all teams employing the processes and platforms that are typical of an IT help desk. Here at Area9, we’ve been working with Legal, Procurement, Contract Management and HR Teams to configure Jira Service Management (JSM) to help them deliver exceptional service to all of their stakeholders. How does JSM exactly do that?
How can Enterprise Service Management Unify the Flow of Work For ALL and ANY Teams?
Australia 15 Mar 2024
Guides
Public
Save Robert Thompson Author avatar

Recommendations

The Executive Guide to Enhancing Security Posture
Guides 12 Nov 2024
Colorado Department of Revenue: How A Data-Driven Culture Fosters Continuous Improvement
On Demand 6 Nov 2024
How Content Design Contributes to Effective Audience Engagement
Guides 27 Oct 2024
Public Trust – How Much Does the Australian Government Really Have?
Industry Trends 22 Nov 2024
Balancing Clinical Needs with Healthcare Digitalisation
Industry Trends 28 Oct 2024