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Neboneid Hamoo's Insights
Digital Services and Customer Experience
Accelerating The Omnichannel Future of Government Through Customer Obsession
Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020 Sam Higgins, Principal Analyst, Forrester
General
Driving efficiency and strategic insights through the finance function
The role of the CFO and finance function is changing. Improving efficiency has been at the forefront for finance teams for years, but now the critical value of finance is shifting to that of a strategic advisor for the rest of the business. This 2020 Gov-Finance report presents some of the most successful examples where Australian and New Zealand public sector agencies are driving efficiency and strategic insights through the finance operating model.
Cyber Security and Risk Management
Mitigating cyber threats in a working from home world
As many agencies and departments adopt work-from-home policies in response to the COVID-19 pandemic, cybersecurity is a growing issue. Mitigating Cyber Threats in a Working from Home (WFH) World explored the critical roles and responsibilities for public sector leaders and employees in securing their organisation against threat and disruption across the new working landscape.
Data, Analytics and AI
Data & Analytics Survey Summary 2020
In February and March 2020 Public Sector Network conducted a Data and Analytics Roadshow across six cities in Australia and New Zealand. An online survey, open to all attendees, was conducted in association with the events.
Data, Analytics and AI
How to become customer-centric with digital transformation
Digital technology is fundamentally changing the way organisations of all kinds—business and government—interact with those they serve, be they customers or citizens. Today, organisations have the power to communicate in real-time and receive immediate feedback from online interactions. Whilst individuals have access to collaborative workflows via direct and instant access to information and services, government departments gain greater responsiveness to customer needs, improved efficiencies, and additional value add to customers. Digital technology enables organisations to become truly customer-centric in a way that was never previously possible. However, developing and implementing the systems to realise the potential of digital technology presents …
Cyber Security and Risk Management
Cyber security and SIEM in The ANZ public sector
Cyber security is an integral part of the management of modern Information systems. It is a complex area, with many vendors and competing products, a host of service offerings, and many different paths to success. It can be a confusing landscape, even for knowledgeable industry professionals. This White Paper is designed to help you cut through. It examines the basics of SIEM, which are rarely spelt out and which too often are coloured by a particular vendor’s product suite. It looks at the special conditions confronting government agencies on the security front, and briefly at the legislative and policy frameworks …
Digital Services and Customer Experience
Leverage Digital Transformation to Deliver Enterprise Services in the "New Normal" - Bob Osborn, ServiceNow
Government agencies are wrestling with continuity of operations with a dispersed workforce caused by the recent pandemic. Agencies had made enormous investments in digital transformation, which can be leveraged to not only deal with these recent challenges but embrace a new normal. Organizations may not have been prepared for the sweeping impact of COVID-19. Leaders now have a short window where they can not only set the structure of what returning to the workplace looks like, but also define the culture of the company for years to come. Digital workflows provide flexibility in a world where working remotely is the …
Digital Services and Customer Experience
The future of government communications in the digital age
‘In those important moments when Australians reach out for government services they rightly expect a simple and seamless interaction. Services Australia will be outcomes focused and will put in place the right structure needed to deliver that experience. ‘Whether Australians are accessing government services digitally, in person or over the phone, in the future I want Services Australia to deliver a similar experience to what Australians are used to when dealing with everyday services, such as banking and shopping".* Where previously external messaging had to be approved at the highest level and speaking to journalists was an issue for the …
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