Communities
Communities
Toggle communities dropdown
All Communities
General Discussion
Cyber Security & Risk Management
Data & Analytics
Digital Government & CX
Education & Future of Learning
Health & Human Services
Local Government & Communities
National Security & Public Safety
Operational & Process Excellence
People & Culture
Smart Cities & Mobility
Technology & Transformation
Events
Upcoming Events
Past Event Highlights
Event Management Services
Sponsorship
Academy
Overview
Courses
Insights
Marketplace
Join now
Login
Menu
Learn
Upskill
Connect
Attend
Solve
Join
Become a member
Insights
Access quality content from global government thought leaders
Search text
Members-only
Public
Reset
Most Recent
Most Popular
Content Type
---------
Fundamentals
Industry Trends
Interviews
Benchmark
Case Studies
Deep Dive
Guides
On Demand
Whitepapers & Reports
Region
Select region...
Australia
Canada
New Zealand
United Kingdom
United States
Communities
Cyber Security & Risk Management
Data & Analytics
Digital Government & CX
Education & Future of Learning
General
Health & Human Services
Local Government & Communities
National Security & Public Safety
Operational & Process Excellence
People & Culture
Smart Cities & Mobility
Technology & Transformation
Neboneid Hamoo's Insights
People & Culture
Learning reimagined in the Public Sector
Learning and development (L&D) are the foundations of any organization. They drive knowledge and encourage continuous improvement. Some organizations spend significant time and resources building up their L&D, whilst others let it slide, and it is usually clear which ones have made the investment. Geneviève Béland says that at OSFI, they’ve “been on a path of renewal since 2017.” The organization itself “was created in 1987” with a mandate “to protect the rights and interests of depositors, policyholders, financial institution creditors and pension plan members, while allowing financial institutions to compete and take reasonable risks.” In other words, they are …
Data & Analytics
Scaling and maturing automation to drive employee and student experience
The main focus of the automation was bots, software programs designed to perform repetitive tasks. But most of these bots “were on individual computers with no consistent coding.” There also wasn’t a lot of control around the bots, but the biggest problem was that there “was a lot of fear from staff around jobs,” specifically that automation could render some roles redundant. Overall, there were a lot of issues and misconceptions. The purpose of automation and RPA is to have “something that is scalable, easy to use and consistent amongst all environments.” Ultimately it is about reducing risks and errors, …
Local Government & Communities
Article: How Microsoft Teams is powering the modernization of municipalities
Municipalities form the backbone of our communities, providing a vast range of services that touch the daily lives of citizens. In the wake of the COVID-19 pandemic—which abruptly halted most in-person interactions and face-to-face visits—local governments had to reimagine how to deliver vital social services and maintain operations at important institutions. The solution was to transition quickly to a virtual service delivery and operational model. As virtual technologies affect almost every facet of our lives—including how we work, interact with healthcare providers, and educate our children—local governments need to consider how to enable the long-term digital transformation of municipalities with …
National Security & Public Safety
Future Policing
The attitudes of the public towards police across the world are currently at an ebb. To change this perception and to remain relevant and connected to the communities they serve, police need to change their own behaviours, attitudes and practices.
Health & Human Services
Cyber Security in Healthcare
The health sector has unique challenges associated with the security and storage of data and patient information. Health institutions are also at the forefront of health technology innovation because they are very reliant on technology, but are adaptable when they need to be, as COVID-19 has shown. This paper brings together four technical and medical directors from four health institutions across Canada. They provide perspectives on how they have dealt with their unique challenges, and how COVID-19 got in the way. They also show what is possible in terms of keeping data, patients, staff and facilities secure.
Digital Government & CX
Natural Resource Canada’s Digital Accelerator
Canada has a rich history of innovation supporting economic growth, environmental protection and the well-being of Canadians. Over the last few decades the ever-changing forces of technology exerted transformational influence on our lives and on the global economy. This is particularly evident when it comes to natural resources where advancements in artificial intelligence (AI) and machine learning (ML) can bring wide-ranging improvements to science, research, production, resource extraction and other business functions.
Digital Government & CX
Improve Constituents Communications for your Unemployment System
During the ongoing Covid-19 pandemic, unemployment agencies are over-capacity with requests from constituents needing to apply for benefits and access information. Discover how to alleviate pressures of the “new normal” and take control of communications using one centralized platform. Deliver personalized, timely and relevant communications to constituents over multiple communications channels and provide them with self-service access for applications and information.
Digital Government & CX
ebook: Child Support Enforcement Systems: How to Improve Program Performance
Child Support Enforcement (CSE) programs can reduce operational costs while increasing responsiveness and improving services by restructuring communications with their constituents. A modern Customer Communication Management (CCM) platform provides multiple delivery methods and allows you…
«
First
‹
Previous
1
2
3
4
5
6
7
8
…
Next
›
Last
»
Recommendations
The Biggest Challenges for Public Sector IT Leaders (and how to overcome them)
Industry Trends
13 Feb 2024
Breaking Down The Cyber Security Strategy 2023-2030: Phase Three (2029-2030)
Industry Trends
19 Feb 2024
Welcome from the Chair: AI for the Rest of Us
On Demand
12 Mar 2024
Predictive Analytics Present Paradigm-Shifting Opportunities in Service Delivery: What Could Possibly Go Wrong?
Industry Trends
11 Mar 2024
Modernizing Human Resources in the Canadian Public Service
Industry Trends
29 Jan 2024