Government Innovation Showcase Western Australia

Setting the tone for the priorities and thorniest challenges facing Digital Services, Customer Experience, and Service Design executives.

This track will explore how to deliver intuitive, inclusive and citizen-centred services through human-centred design, digital tools, responsible AI and automation.

Setting the tone for the priorities and thorniest challenges facing Technology, Data, ICT, Architecture and Transformation executives.

This track will explore how to modernise systems, embed AI, and leverage data to drive smarter, faster and more resilient government operations.

• Achieving data and AI governance that fosters innovation and progress, while proportionately managing risk
• Critical considerations in designing, building and integrating AI and data-driven tools in WA public sector
• AI ethics and regulation: upholding the highest standards of privacy and security
• Advancing and embedding responsible data sharing across WA government
• Emerging opportunities and critical vulnerabilities introduced by AI that we should be proactively addressing

• Exploring successful digital innovation initiatives across WA Government – what’s working, what’s not, and how can we continue to build on advancements into 2027-2028?
• Uplifting digital access libraries and ServiceWA Digital Assist Kiosks – what it takes to deliver in-person digital help at scale
• Human-centred, co-designed approaches to service delivery - making digital services accessible and inclusive by default, and building digital literacy across all life stages
• Ensuring a solid foundation for digital service integration and public uptake - strengthening trust, safety, and digital confidence

• Building trust and transparency in AI: How can we embed responsible and transparent AI governance in public sector workflows?
• Respecting and protecting privacy rights - what needs to be done to ensure we retain public trust?
• The criticality of good data governance when it comes to realising the full potential of AI
• Adhering to guardrails, guidance and frameworks
• The importance of culture when it comes to AI values and ethics
• Balancing efficiency gains with the need for fairness, data privacy, and explainability in decision automation

• Scaling digital health across WA: Expanding telehealth, virtual care, and remote monitoring to reach regional and remote communities
• Data-driven care and decision making: Leveraging real-time data, analytics, and AI to improve patient outcomes and system efficiency
• Interoperability and connected systems: Enabling seamless data sharing across hospitals, primary care, and community services
• Workforce readiness and capability: Equipping clinicians and staff with the skills and tools to adopt and lead digital innovation
• Patient-centred digital experiences: Designing intuitive, accessible platforms that empower patients to manage their own care

• Revolutionising the way we plan, design, test, collaborate and innovate – next steps in bringing the virtual environment to reality
• Creating access to timely, accurate and authoritative data across WA Government
• Streamlining access to data: generating analytical insights, predictive modelling, and digital workflows
• Enabling cross agency collaboration and unlocking significant savings for the State