Government Innovation Showcase Western Australia

Setting the tone for the priorities and thorniest challenges facing Digital Services, Customer Experience, and Service Design executives.

This track will explore how to deliver intuitive, inclusive and citizen-centred services through human-centred design, digital tools, responsible AI and automation.

Setting the tone for the priorities and thorniest challenges facing Technology, Data, ICT, Architecture and Transformation executives.

This track will explore how to modernise systems, embed AI, and leverage data to drive smarter, faster and more resilient government operations.

• From digital projects to digital infrastructure: How WA is shifting from stand‑alone digital projects to shared State Digital Assets that function as core public infrastructure.
• What State Digital Assets are: The shared digital platforms and capabilities WA already operates, and how they enable secure, joined‑up service delivery.
• Why shared assets matter: How State Digital Assets reduce duplication and cost, create more consistent user experiences, and embed security and privacy by design.
• What this unlocks for the future: How State Digital Assets strengthen collaboration across government, improve resilience during major events, and support the safe adoption of emerging technologies at scale
• How agencies onboard: How agencies can reuse existing State Digital Assets to deliver services more efficiently, with lower cost and risk, and in line with whole‑of‑government standards

• Achieving data and AI governance that fosters innovation and progress, while proportionately managing risk
• Critical considerations in designing, building and integrating AI and data-driven tools in WA public sector
• AI ethics and regulation: upholding the highest standards of privacy and security · Advancing and embedding responsible data sharing across WA government
• Emerging opportunities and critical vulnerabilities introduced by AI that we should be proactively addressing

• See how building with pre-certified components bakes OWASP-level security and accessibility into your app from day one.
• Learn why thousands of real-world deployments make these building blocks far less prone to AI-induced surprises or bugs.
• Discover a model where platform updates ripple through every screen and workflow, sealing security gaps without extra effort.

• Scaling digital health across WA: Expanding telehealth, virtual care, and remote monitoring to reach regional and remote communities
• Data-driven care and decision making: Leveraging real-time data, analytics, and AI to improve patient outcomes and system efficiency
• Interoperability and connected systems: Enabling seamless data sharing across hospitals, primary care, and community services
• Workforce readiness and capability: Equipping clinicians and staff with the skills and tools to adopt and lead digital innovation
• Patient-centred digital experiences: Designing intuitive, accessible platforms that empower patients to manage their own care

• Building trust and transparency in AI: How can we embed responsible and transparent AI governance in public sector workflows?
• Respecting and protecting privacy rights - what needs to be done to ensure we retain public trust?
• The criticality of good data governance when it comes to realising the full potential of AI
• Adhering to guardrails, guidance and frameworks
• The importance of culture when it comes to AI values and ethics
• Balancing efficiency gains with the need for fairness, data privacy, and explainability in decision automation

Discovering how new forms of data are transforming the way governments understand impact, investment and place.

• Exploring successful digital innovation initiatives across WA Government – what’s working, what’s not, and how can we continue to build on advancements into 2027-2028?
• Uplifting digital access libraries and ServiceWA Digital Assist Kiosks – what it takes to deliver in-person digital help at scale
• Human-centred, co-designed approaches to service delivery - making digital services accessible and inclusive by default, and building digital literacy across all life stages
• Strengthening trust, safety, and digital confidence

• Unpacking the approaches within successful projects, and what success factors are most important when commencing an ICT project
• Getting IT ready for future business demands: What is the future we see from a technology point of view and what will IT platforms need to look like?
• Understanding the business goals and backtracking the IT strategy and requirements to be future ready
• The implications of rapidly accelerating AI - keys for success in ICT project delivery
• Supporting CX: How can we work within the confines of legacy infrastructure to deliver on demands