Inspiring Change, Powering Progress: Innovation in Action for Public Sector
British Columbia is moving from digitizing services to delivering connected services across government. As expectations rise and services become complex, leaders need to design around people’s needs, share data safely, and coordinate work across ministries, programs, and channels. Connected Services BC is advancing this vision through life and business events, common platforms, data interoperability, and new ways of working. The focus now is turning that progress into value for people, businesses, and public sector teams.
Government Innovation Showcase CSBC 2026, delivered by Public Sector Network in partnership with Connected Services BC, will demonstrate innovation in action and the value already being delivered across the province. Under the event theme, Inspiring Change, Powering Progress: Innovation in Action for the Public Sector, the agenda follows three interconnected narratives: designing services around people’s needs, connecting government through shared data and common platforms, and transforming through collaboration and new ways of working. Through keynotes, panels, fireside chats, and industry insights, delegates will explore connected service design, trusted data sharing, responsible AI adoption, workforce change, transparency, cybersecurity, privacy, and First Nations data sovereignty. Join peers in Victoria to examine what is working, exchange lessons, and identify steps for delivering trusted, people-centred services across government.
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Cynthia Johansen
Deputy Minister, Ministry of Health, Government of British Columbia
Kevin Jardine
Deputy Minister, Ministry of Environment & Parks, Government of British Columbia
Michael Harvey
Information and Privacy Commissioner, Government of British Columbia
Chief Information Security Officer, Port of Nanaimo
Wency Lum
Associate Vice President, University Systems & CIO, University of Victoria
Chief Privacy Officer and Director of Privacy & Access, University of Victoria
Vanessa Thomas
Director of Emerging Technologies, , Information and Privacy Commissioner, Government of British Columbia
The Technology, Data and AI Integration track equips government leaders with strategies to advance from Government 2.0 to Government 3.0 through modernized infrastructure and advanced analytics that enable proactive, citizen-centric governance. Sessions deliver practical frameworks for ethical data use, integrated platforms, and responsible AI analytics—breaking down silos to create anticipatory systems that predict needs, personalize services, and deliver measurable value to citizens.
The Connected Services, CX and AI Innovation track is central to British Columbia's transition from Government 2.0 to Government 3.0, reimagining how public services engage users through intelligent, anticipatory digital experiences that move beyond simply making services available online to creating proactive, personalized touchpoints that predict citizen needs and deliver seamless experiences across all channels. This track bridges inclusivity and innovation, ensuring digital services are accessible to all British Columbians while embedding the anticipation and integration principles that define Government 3.0 through best practices for co-design, accessibility-first service delivery, and intuitive user experiences that leverage integrated data platforms and AI capabilities to streamline users digital interactions with government—making every touchpoint seamless, personalized, and secure, with steadfast commitment to data protection, privacy, and the transparency that builds public trust in Government 3.0 services.
Gain insights from keynotes delivered by influential government officials
Explore essential themes like digital transformation, AI integration, cybersecurity, and citizen experience.
Participate in deliberations, panel discussions, and fireside chats that encourage active engagement and practical learning.
Becoming a partner for the Government Innovation Showcase British Columbia offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernization. With a focus on British Columbia's specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
