Government Innovation Showcase Queensland 2026
Sessions
Registration, Coffee & Hellos
8:00 AM - 8:50 AM (50 mins)
Settle in, grab a coffee, and meet a few friendly faces before we begin.
Welcome & How to Make the Most of Today
8:50 AM - 9:00 AM (10 mins)
A short welcome, plus a few quick tips to help you connect, share, and get real value from the day. We’ll also run a couple of quick polls to see what everyone’s interested in and what people are working on right now.
Ministerial Address
9:00 AM - 9:10 AM (10 mins)
Delivering Digital Queensland 2030 - Turning Strategy into Measurable Service Outcomes
9:10 AM - 9:30 AM (20 mins)
Industry Insights - A Blueprint for Public Sector AI Adoption
9:30 AM - 9:50 AM (20 mins)
AI is reshaping how work, decisions and services get done across government – and the agencies seeing real value are the ones treating it as an operating-model shift, not another IT project. So what does the destination actually look like, and how do you get there responsibly?
In this session, Joel Macfarlane shares the “Blueprint for AI adoption" – a practical, four-layer model for AI-adapted government.
Joel will share a view of how AI will reshape agencies between now and 2030 and show practical examples of how to plan for and implement AI across the blueprint. The session shows how public sector leaders can sequence the move from AI experiments to an AI-led operating model – without compromising on sovereignty, assurance or trust.
Walk away from this session with: a reference architecture you can map your own agency against, a candid view of the gaps and a practical sequencing plan for the next four years.
Beyond Silos - Enabling Cross-Agency Collaboration for Stronger Public Value
9:50 AM - 10:30 AM (40 mins)
- The importance of aligning the “cultural spine” of government with a shared vision for Queensland’s digital identity, not just pursuing new tools and technologies
- Strengthening collective leadership and Inter-Agency collaboration - lifting delivery impact across the public sector
- Streamlining digital investment strategies with business priorities and budget
- Data’s role in simplifying systems, operational excellence, innovation and operational performance
Industry Insights - Presented by Salesforce
10:30 AM - 10:50 AM (20 mins)
Morning Tea & Mingling
10:50 AM - 11:30 AM (40 mins)
Perfect time to swap notes and compare what’s working across teams and sectors.
Industry Tech Talk - Reducing Risk in Government Data Operations - Sovereign, Resilient and AI-Ready Infrastructure - Presented by Truis
10:55 AM - 11:10 AM (15 mins)
- Why trusted, sovereign and resilient data infrastructure is essential as agencies manage growing data volumes, AI adoption and heightened cyber risk
- Addressing data sprawl across hybrid, legacy and cloud-connected environments to improve visibility, control and operational confidence
- Reducing manual effort and infrastructure complexity through intelligent automation, helping stretched IT teams focus on higher-value service priorities
- Improving cyber recovery readiness with storage designed to support early threat detection, protected data and faster recovery of critical workloads
Industry Tech Talk - Smash Legacy: Government Reimagined Synopsis
11:15 AM - 11:30 AM (15 mins)
What if government transformation started with outcomes, not projects? Join Aaseya and Pega as we tackle a real government challenge live, using Blueprint to design a future-state service in minutes and turn it into an executable solution powered by predictable AI. See how agencies can modernise without rip-and-replace, orchestrate across legacy systems, and deliver value in weeks, not years.
Two tracks · 11:35 AM - 1:35 PM · Pick one and follow it Digital Services, Customer Experience, and AI Innovation Technology, Data and AI Integration
11:35 AM - 11:45 AM (10 mins)
Welcome from Track Chair
11:35 AM - 11:45 AM (10 mins)
Setting the tone for the priorities and thorniest challenges Digital and CX professionals are facing.
Welcome from Track Chair
11:35 AM - 11:45 AM (10 mins)
Setting the tone for the priorities and thorniest challenges Tech and Data professionals are facing.
11:45 AM - 12:05 PM (20 mins) Keynote
Government Keynote: Topic TBC
11:45 AM - 12:05 PM (20 mins)
AI in Government - Moving from Pilots to Responsible Production at Scale
11:45 AM - 12:05 PM (20 mins)
- DETSI’s Innovation Squad – a framework for building challenge-based rapid delivery capability across Qld Government
- Bringing together small cross‑functional government teams to prototype, test and refine solutions, prioritise outcomes, and learn to work in short, agile sprints
- Accelerating innovation inside government: fast learning, low risk, and high impact
- Working side‑by‑side with frontline teams and industry partners to test what’s feasible, what’s valuable, and what can scale
12:05 PM - 12:25 PM (20 mins)
Industry Insights - Presented by Infosys
12:05 PM - 12:25 PM (20 mins)
Industry Insights - From Enterprise Guardrails to AI Guardrails: Delivering for Queensland Government
12:05 PM - 12:25 PM (20 mins)
As Queensland Government agencies explore the opportunities of AI, success will depend on more than the technology itself. This keynote examines how AI can be adopted responsibly through governance, accountability, human oversight and enterprise guardrails—built on the foundation of a proven, enterprise-grade delivery platform. Attendees will learn how the combination of OutSystems and DB Results helps agencies accelerate modernisation, improve citizen outcomes and embrace AI with confidence, while maintaining the security, compliance and delivery assurance expected in government.
12:25 PM - 12:55 PM (30 mins) Panel Discussion
Reimagining Public Sector CX and Digital Government for a Global Stage
12:25 PM - 12:55 PM (30 mins)
- How key departments are executing their technical and strategic goals in preparation for the Brisbane 2032 Olympic and Paralympic Games
- The future of transformational customer engagement - demands, priorities and opportunities
- Closing the digital divide - promoting access, affordability and inclusion across the state
- Progressing a continuous and sustainable customer-centric government beyond 2032 - initiatives shaping the future of Queensland service delivery
Strengthening Queensland’s Information Ecosystem - Harnessing Data for Public Value and Trust
12:25 PM - 12:55 PM (30 mins)
- Government information as an asset and a risk
- Focusing on the whole ‘information ecosystem’ – why public record keeping, and information governance, access and security operate together rather than in isolation
- Investment in strong information governance as an enabler
- Information as the ‘new gold’ serving as the critical raw material for modern digital government, powering innovation and AI
- Data accuracy and integrity – the requirement for accurate, current and trustworthy information to generate meaningful insights and outputs
- The role of the public sector in maintaining public trust in government through transparency and protection of person information
12:55 PM - 1:15 PM (20 mins)
Industry Insights
12:55 PM - 1:15 PM (20 mins)
Industry Insights - The New Economics of AI: Managing AI-driven IT Costs While Delivering Greater Public Value
12:55 PM - 1:15 PM (20 mins)
As AI adoption accelerates across government, technology leaders face growing pressure to balance innovation with financial accountability. New AI workloads are driving increased cloud and infrastructure costs, while expectations for measurable public outcomes continue to rise. This session explores how government agencies can improve visibility into AI-driven technology spend, strengthen governance, and connect IT investment decisions to the public value they deliver.
1:15 PM - 1:35 PM (20 mins) Fireside Chat
Transforming Rural Healthcare - Integration, Innovation, and Frontline Empowerment
1:15 PM - 1:35 PM (20 mins)
- The Torres and Cape footprint across rural and remote communities as the only acute and main primary care provider - learnings from recent digital and human interface innovation successes
- Moving toward single platforms and systems that provide simplicity for clinicians and safety for residents - the hidden factors that either enable or disable success
- Empowering teams to deliver population level health at the front line. In QLD, there are a lot of small communities with complex health needs - what pulls all that together? Are our systems and services easy enough for people to orientate, utilise and have visibility over? Also touching on how this then increases accessibility and citizen engagement
Balancing Innovation and Risk in Modern Policing
1:15 PM - 1:35 PM (20 mins)
Policing is becoming data-driven, tech-enabled, and risk-exposed simultaneously
QPS operates in a high-stakes, public accountability environment
The CRO and CDO roles are naturally interdependent—but sometimes in tension
- From data to decisions - risk, technology, and public trust
- How does QPS define acceptable risk when deploying new technologies
- Where is the line between digital transformation and operational safety
- Digital transformation in a frontline environment - legacy systems vs modern platforms
- How risk and digital teams collaborate on threat detection and incident response readiness
- How QPS maintains community trust while advancing tech
Lunch: Wander, Discover, Connect
1:35 PM - 2:35 PM (60 mins)
Grab lunch, have a wander, and chat with industry partners and peers about practical ideas you can take back to work. Arguably the most important part of the day!
Choose one · 2:35 PM - 3:35 PM (60 mins) · 9 options Roundtables
Roundtable 1: AI in Operations - Automating the Mundane, Elevating the Strategic
2:35 PM - 3:35 PM (60 mins)
- How intelligent infrastructure can help IT teams shift focus from managing complexity to enabling secure, resilient and AI-ready government services
- The growing challenge of data sprawl across hybrid, legacy and cloud-connected systems, and why visibility is critical to reducing risk
- Practical ways to strengthen cyber resilience and recovery readiness as public sector organisations respond to heightened local cyber risk
Roundtable 2: Increasing Citizen Trust Through Reliable Digital Services and Transparent AI - Facilitated by Dynatrace
2:35 PM - 3:35 PM (60 mins)
Roundtable 3: Citizen Trust in the Age of Digital Government
2:35 PM - 3:35 PM (60 mins)
Roundtable 4: Service Experience 2.0: Redesigning Citizen Journeys with AI and Automation
2:35 PM - 3:35 PM (60 mins)
Roundtable 7: Empowering Frontline and Service Teams with Digital Tools and AI - Facilitated by Twilio
2:35 PM - 3:35 PM (60 mins)
Roundtable 8: Navigating Legacy Tech Debt in a Rapidly Advancing Digital Landscape
Runs 2:25 PM - 3:25 PM (60 mins)
Roundtable 9: Future-Ready Government: Using Asset Intelligence to Anticipate Infrastructure Needs - Facilitated by Schneider Electric
2:35 PM - 3:35 PM (60 mins)
As AI workloads reshape the demands on government Facility and Technology infrastructure, Asset visibility is no longer optional — it's strategic. This session explores how software-driven discovery and intelligence enables a shift from reactive maintenance to proactive condition-based lifecycle servicing, plus identifying which systems and equipment need to evolve before becoming a barrier of entry.
Roundtable 10: Beyond Digital: Readying for the AI era
2:35 PM - 3:35 PM (60 mins)
Roundtable 11: Operation Co-Design - Moving from Consultation to Collaboration to Face the Challenges and Opportunities of Digital Deliver - Facilitated by Synergy Group
2:35 PM - 3:35 PM (60 mins)
Agile Innovation in Government: Is It Really Possible?
3:35 PM - 4:05 PM (30 mins)
- Red tape versus real risk: What governance is non-negotiable (probity, safety, privacy), what is “tradition”, and how leaders can simplify decision paths without lowering standards.
- Legacy architecture is the speed limit: How monoliths, fragile integrations, and release constraints shape what “iterative delivery” can realistically look like, plus practical modernisation patterns that work in government.
- Silos kill flow: How policy, delivery, ICT, finance, procurement, and agency boundaries slow outcomes, and what operating model shifts actually improve cross-functional delivery.
- What “agile” looks like when it is working: Concrete examples of evidence-based approvals, incremental funding, embedded assurance, and outcome measures that prove progress to executives and auditors.
Closing Remarks: What We’re Taking with Us
4:05 PM - 4:15 PM (10 mins)
We’ll pull out a few highlights from the day, share what’s coming next, and point you to ways to stay connected.
Networking Reception: Stay for a Chat
4:15 PM - 5:15 PM (60 mins)
Wrap up the day with good conversation and a few new connections. Thanks for making GIW your one-stop shop for benchmarking, industry updates, and great conversations.
