Agenda

Thu 19 Jun 2025

View event details
Digital Service and Customer ExperienceIT Modernisation and CloudData, Analytics and AIWorkforce, Skills and Capability
8:00AM

Registration

8:00 AM - 8:10 AM (10 mins)

8:45AM

PSN Opening/Polling

8:45 AM - 9:00 AM (15 mins)

9:00AM
Ministerial Address

Building a Future-Ready NSW: Advancing Our Digital Strategy for a Smarter Government

9:00 AM - 9:20 AM (20 mins)

The Hon. Jihad Dib MP Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice, NSW Government
9:20AM

Navigating the Next Frontier of Service Delivery- Exploring Emerging Technolgies Shaping Government into 2025 and Beyond

9:20 AM - 9:40 AM (20 mins)

9:40AM
Keynote

International Keynote

9:40 AM - 10:00 AM (20 mins)

Ott Velsberg Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
10:00AM

The Future of Human + AI Coordination in NSW Government

10:00 AM - 10:20 AM (20 mins)

Dr Rebecca Hinds Head of The Work Innovation Lab, Asana

AI can transform NSW Government agencies—but only if teams collaborate. Right now, just 14% of government workers say teams work effectively across their organisation.

Join Dr. Rebecca Hinds, Head of Asana’s Work Innovation Lab, for a practical session on boosting collaboration, productivity, and AI impact. Backed by insights from State of AI at Work: Australia, you’ll get real-world strategies to cut through the hype and drive results.

10:20AM
Panel discussion

State Priorities: Powering the Future of Public Service Through Connection

10:20 AM - 10:50 AM (30 mins)

Emily Mailes
Chief eHealth Strategy Officer, Victorian Department of Health
Emma Jones
Deputy Government Statistician and Deputy Chief Executive for Technology Operations, Commercial & Collections, Stats NZ
Paul James
Chief Executive, Department of Internal Affairs NZ
10:50AM

Morning Tea and Expo Exploration

10:50 AM - 11:30 AM (40 mins)

It's time to grab a coffee - connect, recharge, and explore our exhibition floor before the track discussions begin!

11:30AM
Digital Service and Customer Experience

Welcome to Digital Service and CX

11:30 AM - 11:40 AM (10 mins)

Join your event chair as we kick off an engaging day!

11:30AM
IT Modernisation and Cloud

Welcome to IT Modernisation and Cloud

11:30 AM - 11:40 AM (10 mins)

Sanja Galic Senior Client Partner, Public Sector, Publicis Sapient

Join your event chair as we kick off an engaging day!

11:30AM
Data, Analytics and AI

Welcome to Data, Anaytics and AI

11:30 AM - 11:40 AM (10 mins)

Join your event chair as we kick off an engaging day!

11:30AM
Workforce, Skills and Capability

Welcome to Workforce, Skills and Capability

11:30 AM - 11:40 AM (10 mins)

Join your event chair as we kick off an engaging day!

11:40AM
Keynote Digital Service and Customer Experience

Supercharging a Thriving and Connected 24-Hour Economy

11:40 AM - 12:00 PM (20 mins)

Michael Rodrigues 24-Hour Economy Commissioner, Department of Creative Industries, Tourism, Hospitality and Sport

With the vision to forge globally acclaimed 24-hour precincts, fostering an environment where businesses and workforces can thrive, communities flourish and individuals connect in a vibrant, inclusive after-dark experience – the 24 Hour Economy Commission is on a mission.

Delivering a tailored experience to the NSW citizen/customer at any time, any where is key to driving the State’s growth, experience satisfaction and accessibility.

Join this lively talk for a fresh, creative take on innovation, and how to move through red tape to deliver a next-gen experience.

11:40AM
Keynote IT Modernisation and Cloud

Driving Technology Advancement Within NSW Public Service – The Next Phase of Delivery

11:40 AM - 12:00 PM (20 mins)

Paul Doherty Chief Technology Officer, NSW Premier's Department

How can we achieve simplification rather than proliferation of technology? And how can we drive IT modernisation within the broader NSW Government to continue to meet the needs of users?

Discover how NSW Premier’s Department is ensuring a strong technology foundation to service multiple NSW Agencies, and building an environment that supports technology innovation, while coordinating projects across the sector for their large user base.

Join us to explore promising initiatives leading into the latter half of 2025, that will continue to build momentum into 2026.

11:40AM
Keynote Data, Analytics and AI

Practical Application of AI - How Do You Get the Right AI Tools, What Do These Look Like in Action, And How Do You Embed Them to Serve?

11:40 AM - 12:00 PM (20 mins)

Nicholas Davis Co-Director, UTS Human Technology Institute

Join us for a deep dive into the revolutionary world of Artificial Intelligence, and the guardrails that allow for its foolproof application.

We’ll look to international best use case examples, domestic and State trends, critical considerations and the opportunities we are seeing for NSW. We’ll deep dive into the complexities of public trust, and the global trends both in the market and regulation, and their causative influence on Australia. Where is Australia, and how can we safely accelerate adoption?

From first understanding the tech and strategising, to governance and how you set up guardrails at the system level to deliver value, and finally the execution and operationalisation – this session will demystify it all!

11:40AM
Keynote Workforce, Skills and Capability

The 2025 Skills Horizon: Mapping the Terrain of Anticipated Required Skillsets

11:40 AM - 12:00 PM (20 mins)

Sandra Peter Director, Sydney Executive Plus, University of Sydney

The 2025 Skills Horizon report saw over 70 Australian and global leaders and executives contribute to map out challenges facing leaders in the immediate future, and the skills leaders need to meet those challenges. It is the first report in an annual series published by Sydney Executive Plus.

No matter the industry or level of seniority, the next 10 years will be the most disorienting in a leader’s career. They could also become the most impactful.

As we enter deeper into this decade, business leaders have five messy shifts to worry about: values, technology, accountability, trust, and energy.

What do skills do we need next? Join us to find out how to engage with the future in productive ways, and the impact of emerging technologies and AI on skills requirements.

12:00PM
Digital Service and Customer Experience

Progressing AI Within CX – Opportunities for Advancement in Customer Insights and Interaction

12:00 PM - 12:20 PM (20 mins)

12:00PM
IT Modernisation and Cloud

Prioritising Security and Scalable Solutions

12:00 PM - 12:20 PM (20 mins)

12:00PM
Data, Analytics and AI

Activating AI to Drive Enhanced, Next-Gen CX and Simplified Service Interactions – Next Steps

12:00 PM - 12:20 PM (20 mins)

12:00PM
Workforce, Skills and Capability

A Window into The Future: How To Use Skills, Science And AI To Innovate Public Sector Recruitment

12:00 PM - 12:20 PM (20 mins)

12:20PM
Panel discussion Digital Service and Customer Experience

Next Era Digital Capability: Delivering a Personalised, Digitally Enabled Health Service to All NSW Citizens

12:20 PM - 12:50 PM (30 mins)

Join us as we unravel the progressive strategies underpinning healthcare innovation in NSW.

With the commitment to delivering the best digitally enabled and integrated health system that provides patient‑centred health experiences and quality health outcomes to all NSW citizens, we will unpack the initiatives underlying this ambition - the pioneering Digital Front Door, Health Prototyping Centre, myVirtualCare, the intricacies of delivering virtual care to prisons, and the advancements made by the Single Digital Patient Record

Discover the strategies, challenges, and triumphs that have propelled NSW to a digital forefront of healthcare and service success.

Amith Shetty
E/Clinical Director, Strategy Access and Partnerships, NSW Ministry of Health
Vanessa Janissen
Chief Executive Officer, NSW Health Pathology
Wendy Hoey
Chief Executive Officer, Justice Health NSW
12:20PM
Panel discussion IT Modernisation and Cloud

CIO/CTO – 2026.

12:20 PM - 12:50 PM (30 mins)

The CIO/CTO responsibilities are ever-changing – now even more so with the rapid progression of AI. The art of navigating multiple technology terrains, keeping up with ever-changing customer digital demands, scaling tech initiatives, and making the right investment decisions amidst competing priorities, are just in the daily stride. Not to mention developing and empowering the technology workforce required to meet future demands and empowering employees to meet digital/ IT business demands.

Unpack the critical inner-workings of our technology leaders – and how they remain committed to leading with a future-oriented mindset to ensure the best tech foundation is in place to underpin the successful delivery of public services.

Join us as we explore how they are preparing for 2026, their immediate investment priorities, and the strategies being applied to ensure their services meet future demands.

Suneetha Bodduluri
Chief Technology Officer, Service NSW
Leeanne Chau
Chief Information Officer, Water NSW
David Reeve
Chief Information Officer, University of Technology, Sydney
12:20PM
Panel discussion Data, Analytics and AI

Advancing the Development and Adoption of AI – Next Steps.

12:20 PM - 12:50 PM (30 mins)

Emily Mailes Chief eHealth Strategy Officer, Victorian Department of Health
Alex Jenkins Director; Chair & Founder, WA Data Science Innovation Hub; Curtin AI in Research Group

This session is designed to equip you with the knowledge and strategies needed to harness the power of AI for unprecedented growth and efficiency.

Join our experienced panel to unpack Tangible ML/AI Use Cases, and how they have accelerated AI initiatives for greatest impact, and maximised efficiencies in service delivery.

They will spotlight effective guardrails, balancing risk with benefits, and how to advance maturity and capabilities, while navigating assurance, privacy, ethics.

If you want the secrets on how to unlock the path to scale, this is the location to be!

12:20PM
Panel discussion Workforce, Skills and Capability

The Evolving Intersection Between People and AI/Technology, And How to Align the Two for the Greatest Efficiency, Excellence, and Productivity

12:20 PM - 12:50 PM (30 mins)

Jody Grima Chief People Officer, NSW Department of Customer Service

Embark on a future-thinking journey exploring the new half-human workforce – the role of people vs the AI agent.

Join us in a dynamic exploration of deciphering which tasks humans should let go, redefining work into 2025/26 to allow humans to have more meaningful, strategic oversight, and aligning humans and machines to their individual strengths for ultimate collaboration and efficiency.

We’ll debate where to apply technology, what to leave to people, and how to align technology, people and process to hit the sweet spot in operational excellence.

12:50PM

Lunch and Expo Exploration

12:50 PM - 2:00 PM (70 mins)

Take a breather and join us for Lunch - it's a time to refuel, chat, and discover what's on display in our interactive Public Sector Exhibition.

  • Take a meander through our Expo Hall – Engage with exhibitors on new innovations, trends, and pick their brain on successful approaches they’re seeing in the Sector.
  • Explore GovHubs – a special place on our exhibition floor that feature key government organisations who wish to share the initiatives they’re working with the broader community
  • Attend our Insight Theatres
  • Take the chance to connect with partners and discover perfect fit solutions you may not have even been aware of!
  • Recharge at our PSN booth and learn more about us! Hear about other offerings such as our Research Councils, other events, and free online platform that connects you with peers across Canada, the US, Australia and NZ, including access to past event presentations, speaker content, whitepapers and reports, and much more!
  • Stumble across former colleagues, connect with existing ones and take the chance to grow you network - you never know what collaborations may come of it!
  • Harness the opportunity to share your experience, current challenges and brainstorm solutions with peers
  • See if you can locate our speakers – they’re always willing to answer questions and delve deeper into what they shared on stage!
2:00PM
Digital Service and Customer Experience

Welcome Back - Chair

2:00 PM - 2:05 PM (5 mins)

2:00PM
IT Modernisation and Cloud

Welcome Back - Chair

2:00 PM - 2:05 PM (5 mins)

Sanja Galic Senior Client Partner, Public Sector, Publicis Sapient
2:00PM
Data, Analytics and AI

Welcome Back - Chair

2:00 PM - 2:05 PM (5 mins)

2:00PM
Workforce, Skills and Capability

Welcome Back - Chair

2:00 PM - 2:05 PM (5 mins)

2:05PM
Fireside Chat Digital Service and Customer Experience

A Progressive, Connected Vision for NSW’s Infrastructure and Development Sector

2:05 PM - 2:25 PM (20 mins)

Discover how NSW’s infrastructure sector is accelerating the adoption of digital technologies, processes, and systems to enhance productivity, service quality, and social and environmental outcomes across the infrastructure lifecycle.

Join this conversation to explore the NSW Spatial Digital Twin, the Land iQ platform, and the broader Infrastructure Digitalisation Roadmap.

Hear how advanced digital technology is being integrated to allow project information and material to be more easily shared and reused across government, and leveraging best practice for infrastructure data and information management to create a consistent approach to digitalisation capability uplift initiatives.

Tom Gellibrand
Chief Executive Officer, Infrastructure NSW
Narelle Underwood
Surveyor-General & Executive Director, Spatial Services
James Strutt
Director, Strategy, Property and Development NSW, Department of Planning, Housing and Infrastructure
2:05PM
Fireside Chat IT Modernisation and Cloud

International Insight: Designing a Next-Gen Technology Roadmap: A Perspective from Stats NZ

2:05 PM - 2:25 PM (20 mins)

Emma Jones Deputy Government Statistician and Deputy Chief Executive for Technology Operations, Commercial & Collections, Stats NZ

Join our international guest from Stats NZ for a thought-provoking discussion on the essential elements that enabled connected digital services.

Become privy to their 5 year technology strategy, and how they aim to deliver on their ambitions, as well as the toughest code to crack - getting buy-in from leadership to enable more efficient operations and advanced digital infrastructure.

2:05PM
Fireside Chat Data, Analytics and AI

The Criticality of Climate Data: Navigating Net Zero and Sustainability

2:05 PM - 2:25 PM (20 mins)

Chris Hanger
Chief Operating Officer, Department of Climate Change, Energy, the Environment and Water
Sally Webb
Deputy Secretary, Safety, Policy, Environment and Regulation, Transport for NSW
Lisa McLean
Chief Executive Officer, Circular Australia
Megan Fisher
Chief Executive Officer, EnergyLab
2:05PM
Fireside Chat Workforce, Skills and Capability

Capability: Leveraging Collective Intelligence as Part of the Modern Skillset of Public Sector Workforce

2:05 PM - 2:25 PM (20 mins)

Frances Foster- Thorpe Executive Director, Shaping Futures and Data Insights, The Cabinet Office
2:25PM
Digital Service and Customer Experience

Advancing Government-To-Citizen Digital Experiences Without Compromising Data Privacy

2:25 PM - 2:45 PM (20 mins)

2:25PM
IT Modernisation and Cloud

Rising Above Uncertainty: Safeguarding Systems through Digital Resilience

2:25 PM - 2:45 PM (20 mins)

2:25PM
Data, Analytics and AI

Make Your Data Truly AI Ready – How Do You Set Yourself Up for Success Tomorrow?

2:25 PM - 2:45 PM (20 mins)

2:25PM
Workforce, Skills and Capability

Modernising Recruitment and Retention in the Public Sector: Critical Next Steps and Key Considerations to Power the Potential of People

2:25 PM - 2:45 PM (20 mins)

2:45PM
Interactive Digital Service and Customer Experience

NZ Panel/Poll: The Fundamentals for Driving Service Innovation and Satisfaction into 2026.

2:45 PM - 3:15 PM (30 mins)

Paul James
Chief Executive, Department of Internal Affairs NZ
Michael Dreyer
Deputy Chief Executive Technology and Data, ACC
Gaye Searancke
Chief Executive, Land Information NZ
Tracy Voice
Deputy Chief Executive, Transformation Group, Ministry for Social Development
2:45PM
Interactive IT Modernisation and Cloud

Modernising Legacy ICT Infrastructure to Support Innovation Agility And Meet The Needs of Continued Digital Advancement

2:45 PM - 3:15 PM (30 mins)

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

2:45PM
Interactive Data, Analytics and AI

Navigating the Intricate Balance of Risk vs Opportunity in AI Innovation

2:45 PM - 3:15 PM (30 mins)

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

If you want a deep dive into risk, you are in the right place. Walking the fine line of innovation, whilst remaining conscious of risk, continues to remain a learning in progress.

Together with our diverse panel members, we will discuss keys to unlocking opportunities via AI, and deploying effective guardrails whilst remaining conscious of risk.

Are we missing productivity uplift because of risk aversion? Do we need more awareness and training in place to ensure effective and safe use of AI?.

Hear from our panel of industry experts!

Dr Liming Zhu
Research Director, CSIRO’s Data 61
Jeremy Gill
Head of Policy, Committee for Sydney
Kate Carruthers
Former Chief Data and Analytics Officer, UNSW
Alexandra Geddes
Executive Director, Programs and Innovation, NSW Environment Protection Agency
2:45PM
Panel discussion Workforce, Skills and Capability

The Realities of Building a Modern, Flexible and Diverse Workforce

2:45 PM - 3:15 PM (30 mins)

Shaun Ruming Deputy Secretary/Chief People Officer, Department of Education
Julie O’Brien General Counsel, Human Rights Commission
3:15PM
Digital Service and Customer Experience

Strengthening Digital Foundations and Maximising the Benefits of Digital Technologies

3:15 PM - 3:35 PM (20 mins)

3:15PM
IT Modernisation and Cloud

How To Achieve a Clean Core in The Cloud

3:15 PM - 3:35 PM (20 mins)

3:15PM
Data, Analytics and AI

Demystifying AI: Where Are We, and Where Are We Going? How To Take Advantage of What’s Coming Next ...

3:15 PM - 3:35 PM (20 mins)

3:15PM
Workforce, Skills and Capability

Utilising Emerging Technology To Innovate the People Practices of the Public Service In NSW

3:15 PM - 3:35 PM (20 mins)

3:35PM
Fireside Chat Digital Service and Customer Experience

Consistency, Fairness, Transparency and Equity: Unpacking the Fundamentals of Service and Trust

3:35 PM - 3:55 PM (20 mins)

Rachel Simpson Executive Director, Tolling, Transport for NSW
3:35PM
Keynote IT Modernisation and Cloud

How to Be Agile in Government Procurement: The Test and Buy Innovation

3:35 PM - 3:55 PM (20 mins)

Mark Lenzner Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service

Explore how Test and Buy Innovation empower agencies to adopt innovation procurement, enabling access to tailored and innovative solutions that address community challenges. This session highlights strategies for focusing on the problem, or desired outcome, attracting a wide range of solutions, fostering procurement agility and better outcomes for public service delivery.

3:35PM
Keynote Data, Analytics and AI

The Future of AI: Exploring the Rapidly Manifesting Landscape

3:35 PM - 3:55 PM (20 mins)

Alex Jenkins Director; Chair & Founder, WA Data Science Innovation Hub; Curtin AI in Research Group

Join this thought-provoking session to unpack how AI will revolutionise how we communicate. This session will explore the future of health & education with AI, and how it will reinvent research and the industry –and the opportunities AI will create for Australia.

3:35PM
Fireside Chat Workforce, Skills and Capability

Workforce Strategy: Plugging the Skills Gap, Predicting Demand and Avoiding ‘Talent Leakage’ to Keep NSW Public Sector Skills Inhouse

3:35 PM - 3:55 PM (20 mins)

Julie Tickle Chief People Officer, TAFE NSW
3:55PM
Interactive Digital Service and Customer Experience

Panel: Codesign, Trust, Inclusivity and Accessibility

3:55 PM - 4:30 PM (35 mins)

Steve Brady Managing Director, TAFE NSW
Kristin Bamford Group Product Director, Service NSW

Join an engaging debate-style session designed to spark lively discussions and encourage audience participation. Led by an expert facilitator, this session will dive deep into the topic at hand, prompting thought-provoking exchanges among peers. You'll have the opportunity to actively contribute your insights, ask questions, and engage in spontaneous discussions with fellow participants, creating a collaborative and insightful experience.

3:55PM
Interactive IT Modernisation and Cloud

Panel/Poll: Treating Legacy Debt Whilst Meeting the Tech Challenge: Building A Compelling Business Case In the Tech Arms Race

3:55 PM - 4:30 PM (35 mins)

Mike Dudarenok Chief Information and Digital Officer, NSW Education Standards Authority

How can we treat legacy debt while meeting the technology challenge – how do you make good on both? Then there’s the high storage costs associated with emerging technology – do you pay up or stay behind?

The CIO has the challenge of bringing the frontline narrative to the organisation, then the business narrative. How do you develop an operationally focused business case that talks to the narrative of government – how can you convince government to invest?

3:55PM
Interactive Data, Analytics and AI

Panel/Poll: Harnessing Insights to Deliver a Trustworthy, Relevant and Supportive Public Service

3:55 PM - 4:30 PM (35 mins)

Enter this open discussion for brainstorm on creative approaches to talent.

Participate via Slido with your thoughts to be integrated into the conversation with our panel.

We’ll be exploring the essential elements in uplifting digital capability and digital literacy in workforce, where can we further develop our point of difference to attract and retain the best talent, and how we can tap into underutilised skillsets within neurodivergent and first nations peoples.

Join us for a collaborative thinking approach on creative and effective recruitment strategies, and how public sector can work more closely with industry and academia to ensure a strong and relevant skills pipeline.

Hannah Tonkin
Women’s Safety Commissioner, NSW Department of Communities and Justice
Prof. Danielle Logue
Expert Advisory Group Member, Office of Social Impact Investment
Frances Foster- Thorpe
Executive Director, Shaping Futures and Data Insights, The Cabinet Office
Stephen Dametto
Assistant Commissioner, Eastern Command, Australian Federal Police
Peter McKechnie
Deputy Commissioner, Field Operations, NSW Rural Fire Service
4:30PM
Digital Service and Customer Experience

Track Wrap Up Report and Closing Remarks - Chair

4:30 PM - 4:40 PM (10 mins)

4:30PM
IT Modernisation and Cloud

Track Wrap Up Report and Closing Remarks - Chair

4:30 PM - 4:40 PM (10 mins)

Sanja Galic Senior Client Partner, Public Sector, Publicis Sapient
4:30PM
Data, Analytics and AI

Track Wrap Up Report and Closing Remarks - Chair

4:30 PM - 4:40 PM (10 mins)

4:30PM
Workforce, Skills and Capability

Track Wrap Up Report and Closing Remarks - Chair

4:30 PM - 4:40 PM (10 mins)

4:40PM

Networking Drinks

4:40 PM - 5:40 PM (60 mins)

Questions?

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