Building a data function is only the first step. For New York agencies, the bigger challenge is turning data into measurable improvements across service delivery, policy decisions, emergency response, cybersecurity, benefits access, and operational performance. As the state advances digital modernization, AI readiness, and cross-agency service improvement, data leaders must build organizations that are trusted, scalable, and useful beyond IT.

This session will explore how New York public sector leaders can strengthen data governance, develop the right talent, and align data investments with agency priorities. The discussion will focus on moving beyond dashboards and pilot projects toward practical, repeatable outcomes that improve decision-making, increase efficiency, and deliver value for residents.

• Build a Data Center of Excellence that supports enterprise-wide decision-making
• Create governance models that protect data while enabling innovation and AI readiness
• Secure buy-in from executives, program leaders, and frontline teams
• Measure and communicate ROI from data, analytics, and modernization investments

New York is moving from digital modernization as a technology project to digital service delivery as a people-first priority. Through the New York Experience (NYX), the state’s first Customer Experience Strategy, agencies are focused on making services faster, simpler, more accessible, and easier to navigate. With growing digital service projects, new accessibility requirements, responsible AI adoption, and workforce training, this keynote will explore how human-centered design can help New York turn modernization into real resident impact.

• Applying human-centered design to improve resident experience
• Turning digital projects into faster, simpler services
• Meeting accessibility, equity, and service delivery mandates
• Supporting public servants with responsible AI and better workflows

New Yok faces fast-moving cyber risks as AI, automation, and new attack vectors reshape how state agencies operate and defend their systems. This session will show you how to reduce emerging risks, improve statewide threat readiness, and apply new approaches so you can protect data, streamline response, and secure automated workflows.

• Advance AI risk mitigation across high-value state systems
• Improve identification of new attack vectors targeting critical services
• Optimize data-level protection to reduce exposure and ensure resilience
• Bolster statewide threat management and coordination for faster response

As New York agencies face rising pressure from severe weather, flooding, transit safety, crime prevention, public health emergencies, and overdose response, technology partners have a critical role in helping government modernize public safety operations. From predictive analytics and real-time situational awareness to AI-enabled dispatch, resource planning, and risk detection, the right solutions can help agencies move from reactive response to proactive resilience while maintaining trust, transparency, and responsible AI governance.

• Support faster emergency response through AI-enabled coordination and real-time data
• Help agencies predict and prepare for floods, storms, public health risks, and safety incidents
• Improve resource allocation across 911, transit, law enforcement, health, and emergency teams
• Build trust with secure, transparent, and responsible AI solutions for public safety

Governments are under pressure to deliver faster, more seamless services while navigating limited resources and rising citizen expectations. This session will explore how proven industry approaches can be adapted to the public sector to strengthen operations, improve access, and enhance the overall service experience.

• Adapt scalable digital tools to modernize agency operations and workflows
• Increase service delivery speed by applying lessons from automation and AI
• Bolster cybersecurity and data privacy while expanding digital access
• Enrich citizen engagement by drawing on proven customer experience models

The rise of quantum computing poses a direct risk to today’s encryption standards, threatening the security of sensitive government data and systems. This session will help you understand the urgency of the shift and apply new approaches on how you can strengthen your agency’s security posture for the post-quantum era.

• Assess the real-world risks quantum technologies pose to your current cryptographic systems
• Adapt your organization’s roadmap to meet new post-quantum cryptography standards
• Increase resilience by integrating quantum-safe strategies into existing infrastructure
• Advance inter-agency collaboration to ensure consistent, secure adoption of new practices

Modernizing IT systems is critical for governments seeking to enhance efficiency, improve service delivery, and strengthen cybersecurity. Outdated infrastructure can slow down operations, increase costs, and expose agencies to security risks — making IT transformation a strategic necessity.

This session will explore practical strategies for upgrading legacy systems, integrating emerging technologies, and streamlining digital services to build agility, resilience, and effective risk mitigation across government operations.

Discussion Points:

• Identify key barriers to IT modernization and effective approaches to overcome them
• Explore strategies to integrate cloud, AI, and automation into government operations
• Strengthen cybersecurity resilience while modernizing legacy systems
• Enhance cross-agency collaboration through better data and technology integration
• Leverage GIS technology to improve decision-making, service delivery, infrastructure planning, and risk mitigation

Digital equity is essential as agencies modernize services and adopt new technologies. Without intentional strategies, the digital divide risks leaving vulnerable communities behind and limiting the impact of innovation. This session explores practical approaches for designing inclusive services that expand access, improve outcomes, and build trust across diverse populations.

• Align digital equity strategies with modernization initiatives in transportation and other critical services
• Improve service delivery through inclusive design and accessibility in all public-facing systems
• Maximize technology investments so rural, urban, and transit-reliant communities benefit equally
• Strengthen cross-sector collaboration to close gaps in access, mobility, and digital capability

New York’s cyber workforce is under pressure as threats rise, reporting rules tighten, and agencies compete for skilled talent. With municipalities now required to report cyber incidents within 72 hours, ransom payments within 24 hours, and state/local employees facing stronger cyber training expectations, agencies need to protect institutional knowledge before it walks out the door.

• Capture critical cyber knowledge through documentation, handovers, and succession planning
• Identify at-risk roles, skill gaps, and systems that could weaken agency readiness
• Prepare teams for New York’s cyber incident reporting, training, and resilience requirements
• Use mentorship and cross-agency peer learning to accelerate cyber workforce development
• Keep experienced cyber leaders engaged through advisory, part-time, or transition roles

As agencies explore AI, automation, and analytics, the biggest challenge is no longer awareness — it is application. This session will explore how public sector teams can use AI-powered tools to improve decision-making, reduce manual work, streamline service delivery, and support better outcomes for residents.

The discussion will focus on practical use cases, secure adoption, workforce enablement, and how agencies can measure real value beyond pilots and experimentation.

• Identify practical AI and automation use cases in daily government operations
• Use analytics to support faster, better-informed decisions
• Strengthen workforce adoption through training and enablement
• Measure impact on service delivery, efficiency, and resident outcomes

Government agencies are being asked to deliver more services, support more users, and manage increasingly complex operations, often without additional resources. As digital transformation accelerates across the public sector, modern service delivery can no longer sit solely within IT.

This session will explore how Enterprise Service Management (ESM) can help agencies modernize internal operations, break down silos, and deliver more seamless, human-centered service experiences across departments. By applying human-centered design (HCD) principles alongside shared workflows, automation, and service intelligence, agencies can create services that are easier for employees to navigate, faster to access, and better aligned with real user needs. Attendees will learn how to build scalable, secure, and consistent service delivery models that improve efficiency while enabling public servants to focus on mission outcomes.

• Advance digital transformation through connected, cross-agency service delivery
• Apply human-centered design (HCD) to improve employee service experiences and usability
• Streamline workflows and reduce repetitive manual processes through automation
• Use service intelligence and operational data to improve visibility and decision-making
• Scale secure, consistent, and user-centric service delivery beyond traditional IT support

New York’s cyber workforce is under pressure as threats rise, reporting rules tighten, and agencies compete for skilled talent. With municipalities now required to report cyber incidents within 72 hours, ransom payments within 24 hours, and state/local employees facing stronger cyber training expectations, agencies need to protect institutional knowledge before it walks out the door.

Key takeaways:

• Capture critical cyber knowledge through documentation, handovers, and succession planning
• Identify at-risk roles, skill gaps, and systems that could weaken agency readiness
• Prepare teams for New York’s cyber incident reporting, training, and resilience requirements
• Use mentorship and cross-agency peer learning to accelerate cyber workforce development
• Keep experienced cyber leaders engaged through advisory, part-time, or transition roles

Split into specialized conversation areas and join engaging discussions to dive deeper into your innovation priorities

Table 1: From AI Curiosity to Everyday Government Use Cases

Table 2: Making Government Services Easier to Navigate

Table 3: Responsible AI in Daily Operations

Table 4: Cybersecurity as a Public Service Priority

Table 5: Building Trust Through Better Customer Experience

Table 6: Data Readiness for Better Decisions

Table 7: Supporting the Public Workforce Through Change

Table 8: Securing Critical Services and Infrastructure

Table 9: Accessibility, Equity, and Digital Inclusion by Design

Table 10: From Pilot Projects to Scalable Public Value

2:15- 2:30 PM: Knowledge Sharing and Feedback

A quick-fire share-back: we’ll take the mic around the room for the top takeaways from each roundtable, so you can catch the insights from sessions you missed before reconvening for the rest of the conference.

1:30-1:40 PM ITS - Procurement Director

1:40-2:00 PM ITS -

1:40-2:00 PM - Dhanraj Singh