• NSW Telco Authority's role as the state’s connectivity leader
• Why NSW needs a Digital Inclusion Strategy
• Strategic pillars of the strategy
• Collaboration as a core enabler

• From consolidation to connection: The evolution of Shared Services from efficiency-focused operations to a capability driven model of collaboration and connection.
• Efficiency reimagined: How digital platforms and automation are redefining productivity, performance, and policy making across government.
• Challenges and complexities: Tackling standardisation, limitations, and the role of partnerships and people in building a sustainable legacy.
• Future ready: Shared Services technology as a strategic enabler, powering agility, insight, and innovation across a better-connected public sector that learns, adapts, and delivers more with purpose.

Discover how AI is transforming accessibility for everyone. Join Veli-Matti Vanamo (APAC CTO, Insight) and Monique Alvis (AI Design Lab Lead, Microsoft) as they explore the power of inclusive design, share real-world examples from Australia and beyond, and highlight how generative AI is breaking down barriers for people with disabilities. Learn why accessible AI is responsible AI, and how AI is making digital experiences more personal, adaptable, and inclusive - at scale. Whether you’re in government, tech, or community services, this session will inspire you to build for everyone—because inclusion benefits us all.

As AI reshapes the way we work, the NSW Government stands at the forefront of a new era, one where human capability and technology come together to deliver smarter, more responsive citizen services.

In this fireside chat, hear from Paul Doherty, CTO, Premier’s Department NSW, James Ribarovski, Director Program Office, Information Technology and Asset Services, NSW Treasury and Sarah Carney, National CTO, Microsoft as they discuss how AI is reducing administrative burden, enabling collaboration, and helping employees grow their skills for the future.

Learn how trust, transparency, and responsible innovation are driving the next chapter of public service.

Citizen confidence in government hinges on trust. As digital transformation accelerates and AI becomes integral to service delivery, maintaining this trust is more critical than ever.

In this session, Oracle will explore the essential role of trust and security as an enabler in the delivery of AI-based government services for the people of NSW. Using Oracle Cloud and related AI technologies, we will discuss the use of security frameworks and privacy-by-design principles to underpin citizen trust in digital public services. Learn how Oracle partners with government to safeguard sensitive data, ensure compliance, and proactively manage risks—even as technology and citizen expectations evolve.

NSW is moving beyond “digitising services” to designing services that act on behalf of people and public servants. This session introduces responsible agentic design — autonomous, auditable AI agents that can act as trusted co-workers for frontline staff and as citizen proxies — and explains how to build them so they preserve privacy, explainability and human oversight while delivering measurable productivity and better citizen outcomes. This perspective goes beyond general “AI readiness” to a next-gen, operational blueprint for government services.

What if the devices your department buys were genuinely designed for everyone from day one – including staff with vision, hearing, mobility or cognitive differences? In this session, David Sutton from Lenovo will show how “Smarter Technology for All” becomes real through concrete accessibility features in ThinkPad and other Lenovo devices, not just policy statements. You’ll hear how Lenovo’s Product Diversity Office works with people with disabilities and inclusive design experts to vet up to 75% of products for inclusion by 2025, and why the company is repeatedly recognised as a best place to work for disability inclusion.

From tactile keyboard cues and clearly distinguished power buttons to one-handed hinges, larger adaptive touchpads and assistive-tech-ready PCs, David will unpack practical ideas you can take straight into procurement, policy and workplace design conversations. If digital inclusion, accessibility standards and better user experience matter to you, this is the talk to catch.

As AI and agentic technologies move from experimentation to implementation, the challenge for government is no longer if—but how—to bring them into production safely, securely, and at scale. In this presentation, Richard Davies explores the practical journey of deploying both Ai-built and AI-enabled applications within a trusted platform built for government innovation.

Building your first agent is easy — getting it into production is hard. Richard will demystify the path between proof-of-concept and production, exploring what it really takes to turn an idea into a secure, scalable, and human-centred service. He’ll then show how aligning with the NSW AI Assessment Framework isn’t just about compliance — it’s a way to accelerate value by managing privacy and context risks to unlock progressively richer, safer use cases.

Finally, the session looks at the common challenges of “vibe coding” — from security and integration gaps to inconsistent user experiences — and why these approaches often fall short in government environments. Richard will show how OutSystems has addressed these issues through its Mentor capability, combining ease of use with enterprise-grade governance. The presentation wraps up with an open challenge: come ready with an idea for an app (agentic or otherwise) and see how it could be brought to life after the session using OutSystems’ secure, production-ready platform in just minutes.

Artificial Intelligence is rapidly transforming how services are delivered across Australia’s public and private sectors.

In this session, Daniel Corney - Senior Business Development Manager for Artificial Intelligence for Dell Technologies Australia & New Zealand, will examine how government agencies can harness AI to achieve sovereign outcomes at scale, while safeguarding public trust.

Discover effective approaches for incorporating transparency, accountability, explainability, robust data security, privacy protection, and bias mitigation into your AI strategy.

Whether you're shaping national policy, managing infrastructure, or leading digital transformation, gain actionable insights to responsibly unlock AI’s potential for Australia through trusted, sovereign solutions.

• Beyond compliance - move from simply storing data onshore, to actively governing, securing, and enhancing its value across agencies.
• Innovate with confidence - discussing how sovereign frameworks enable responsible use of AI, analytics, and automation in providing citizen services.
• Future-proofed platforms - embedding sovereignty as a design principle to ensure agility and resilience as technology and policies evolve.