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Virtual Event: Health & Human Services:
National Insights – Spring Edition

Wednesday, April 27, 2022 | 12:00-2:15pm ET • 9:00-11:15am PT | Online

Event Overview

Personalised and Intuitive Healthcare with Technology

We’ve faced a radical two-year disruption for the Canadian Health Care Sector in an unprecedented global post-pandemic age. The risk of not exponentially advancing becomes more significant than the risk of “doing things the way they’ve always been done.” The rapid evolution of global health systems, patient-centric design, and digital enablement is no longer in “the future”; it is in “the now.” With higher pressure on resources, shifting population needs, growth in healthcare expenditures, and evolving consumer expectations for better patient experience and outcomes, the emphasis is on delivering more value with less.

Q2 National Insights – Spring Edition is about working towards an entirely digitally enabled and integrated healthcare system in Canada in a COVID-19 world. With a focus on technology, analytics, and data, this event allows you to meet with public sector health leaders as they share their strategies for creating digitally transformed, patient-centric health systems.

Join this exclusive event to discuss the power of technology and foster innovation to achieve high-quality, sustainable healthcare for all today and into the future.

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Benefits of Attending

Uncover crucial insights to navigate a new operating environment and infrastructure defined by distance and demand for personalized, shared, and intuitive care

Leverage the experience of other healthcare providers to set the vision and roadmap for the future

Equip yourself with the cyber tools and digital solutions case studies to improve technology strategy implementation and for increasing demands inpatient experience and outcomes

Your Inspiring Speakers

Dr. Ted Scott, Ph.D., MAppSC, CPHIMS-CA, Vice President Research & Chief Innovation Officer, Hamilton Health Sciences

Dr. Ted Scott, Ph.D., MAppSC, CPHIMS-CA
Vice President Research & Chief Innovation Officer
Hamilton Health Sciences

Lisa S. Jensen RD, MBA, Corporate Director, Acute Care Services Integrated Access, Covenant Health

Lisa S. Jensen RD, MBA
Corporate Director, Acute Care Services Integrated Access
Covenant Health

Emily Pridham, Long-term Care Director for COVID-19 Response, Island Health

Emily Pridham
Long-term Care Director for COVID-19 Response
Island Health

Andriana Lukich, Director Digital Solutions, St Joseph’s Healthcare Hamilton

Andriana Lukich
Director Digital Solutions
St Joseph’s
Healthcare Hamilton

Alexis Villa, Senior Program Director, Digital Health & Strategic Program Delivery, University Health Network

Alexis Villa
Senior Program Director, Digital Health & Strategic
Program Delivery
University Health Network

Vin Singh, VP Information Systems and Technology Circle of Care, Sinai Health

Vin Singh
VP Information Systems and Technology Circle of Care
Sinai Health

Jeff Curtis DBA, MBA, MSc, CGEIT, CRISC, CISSP, CISM, Chief Privacy Officer, Sunnybrook Health Sciences Centre

Privacy Officer
Sunnybrook Health Sciences Centre

Penny Longman, Director, Information Security & Data Stewardship, Fraser Health

Penny Longman
Director, Information Security & Data
Fraser Health

Matthew Radcliffe
AVP Healthcare

Drex DeFord
Executive Healthcare Strategist

Jonathan Wiersma
Practice Leader, Government

Mike Burgoyne
Industry Lead – Healthcare
Ricoh Digital Services

Angela Lianos, MHSc
Senior Director, Healthcare Advisory 

Key Sessions

KeynoteCase StudyCase StudyPanel Discussion 1Panel Discussion 2Partner Session

Setting the Vision and Developing Your Digital Health Strategy to Create an Interconnected Healthcare System

Designing a Hospital-Based Integrated Operations Centre (IOC) to Manage Patient Flow

  • The IOC is a co-located team led by a site decision-maker empowered by real-time situational awareness and data to make patient flow and resources decisions. Strong role clarity, business processes, trigger and decision points, and escalation pathways guide the site IOC. The IOC will monitor critical operational processes and activate escalations at defined thresholds to maintain the optimal site and resource utilization.
  • The Site IOC consistently anticipates bed capacity and resource needs for the hospital and works with all stakeholders to remove barriers and meet the needs of the patients transitioning in and out of acute care

COVID-19 Challenged Long-Term Care Teams Across the World to Respond in Innovative Ways

This session will share some of the challenges overcome by Island Health teams, and how system-level simulations were used to build a robust, dynamic outbreak response process.

Creating a Culture of Innovation in Healthcare 

  • How can we best utilize new healthcare technologies during times of public crisis?
  • How can we safely utilize data and analytics for insight-based decision-making?
  • What are some best practices for integrating telehealth into your healthcare settings?
  • What key elements enable a successful rollout of new technologies and digital health initiatives that minimize disruption and allow a smooth transition?
  • What role has culture and effective change management played in ensuring your initiatives are embedded successfully?
  • What is one action item you would like to share with everyone on the line today to help them improve their culture of innovation?

Ensuring You Have Robust Cyber Measures in Place and creating a Cyber Threat Prevention Culture 

  • What is your vision in terms of improving cyber security? What will the next few years look like for you to roll this out?
  • What impact has COVID-19 had on cyber threats? How has it changed your approach to risk management, if at all?
  • How have you gone about meeting these demands and incorporating them into your existing framework?
  • What has been the most challenging aspect of rolling out enterprisewide security across your organization, and what hurdles are you consistently coming up against?
  • How have you gone about creating and sustaining the right culture?
  • What is one action item you would like to share with everyone on the line today to help them improve their risk management capabilities?

Partner Session: Cybersecurity Transformation: The Critical Connection to Digital Health Innovation

How can we ask patients and healthcare organizations to trust digital health efforts in the middle of the seemingly endless stream of ransomware, data exfiltration, and other cyber threats?

Drex will review a brief history on how we moved into the crosshairs of cybercriminals, dive into the specialization and sophistication of today’s e-crime adversaries, and identify some of the actions necessary to transform cybersecurity programs to support the requirements of modern digital health delivery. The goal is to leverage their experience to assist healthcare executives seeking to create a solid foundation for their organizations digital, clinical and business initiatives.

Your Registration

Virtual Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives


An opportunity to engage with the inspiring speaker panel and peers in the live Q&A and polling to discover answers to shared challenges

Leading Technology

Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

What Your Peers Had to Say

“I really appreciated the experts from such a broad spectrum of Public Sector Health Services across the country. The presentations had depth as well as breadth.”
Sault Area Hospital

“Such fabulous presentations and discussions. I thought the overall length and the length of each session was just right!”
The Ottawa Hospital

“The presenters did a great job of sharing information that was meaningful and applicable. Very engaging presenters.”
Nova Scotia Health

Our Event Partners

Interested in sponsoring? Contact Andrew Cowan by phone (1-647-459-8904) or email ([email protected])