Digital.NSW 2024 Showcase

Building a Better Future with Digital

Wednesday, 27th November 2024
Queen Elizabeth II Grandstand, Royal Randwick Racecourse

For registered delegates:
View our Event Day Guide for what you need to know on the day

1825

registrations IN 2023

45

inspiring speakers

60

engaging partners

4

dedicated streams

1

MINISTERIAL address

Event Day Guide

Thank you for joining this event. Below are a few handy links to make it easier for you to find us on the day and to get involved.

View Agenda

Find location & venue map

Show floor plan

View speakers

View partners

Join audience poll (Slido)

Give feedback

Search Insights

View Marketplace

Become a member

What would you like to do?

Post or follow us on the day using

#DigitalNSW

Steering Committee

Mark Lenzner,
Executive Director, Digital and ICT Sourcing,
NSW Department of Customer Service

Laura Christie,
Deputy Secretary, Digital.NSW,
NSW Department of Customer Service

Melanie Curran,
Business Operations Manager,
NSW Department of Customer Service

2023 Overview

In the midst of ever-evolving global changes and challenges, our government departments and agencies have learned invaluable insights and reaffirmed our belief in the pivotal role of digital innovation.

We remain steadfast in our pursuit of delivering smart, simple, and seamless experiences for everyone, as we learn, adapt, and strive to stay at the forefront of digital transformation.

At Digital.NSW 2024, we will explore the strategic directions that will shape our digital future. Putting the customer at the centre, we aim to proactively anticipate their needs, build a strong digital economy through partnerships and innovation, engage and use data insights to create customer-driven services, deliver safe and resilient services, and develop capabilities for the future by investing in our people.

Hear from industry leaders, learn about the latest digital initiatives, and network with colleagues from across the state. Together, we will design and build world-class government services for today and prepare for whatever the future holds.

View 2023 Agenda

Check Out the 2023 Highlights

Concurrent Streams

Digital & CX

Explore the latest trends, strategies, and best practices for leveraging digital technologies to enhance citizen-centric services and improve the overall experience of government interactions.

Data & Analytics

Discover how data-driven decision-making, advanced analytics, and emerging technologies are transforming government agencies, improving service delivery, and driving innovation.

ICT

Explore the latest trends and strategies for leveraging digital technologies to enhance citizen-centric services and improve government interactions.

Security & Privacy

Discover best practices, innovations, and strategies for effectively and securely managing government ICT in today’s dynamic and complex technology landscape.

View Agenda

What Your Peers Had To Say

“Really enjoyed the variety of speakers and the panels were just fantastic – perfect choice of speakers and they were really inspirational and engaging.”

“An event that’s engaging for both attendees as well as exhibitors. Genuine, valuable conversations driven by mutual goal of constantly improving.”

“It was a good opportunity to listen to inspiring leaders on the state of NSW government innovation and their strategies for the year ahead.”

2023 Speakers

public sector network man image

The Hon. Jihad Dib MP, Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice

Emma Hogan,
Secretary,
NSW Department of Customer Service

Sarah Cruickshank,
Deputy Secretary, Customer Delivery and Transformation,
NSW Department of Customer Service

Chris Lamb,
Deputy Commissioner,
NSW Public Service Commission

Mark Lenzner,
Executive Director, Digital & ICT Sourcing,
NSW Department of Customer Service

Greg Wells,
Chief Executive Officer,
Service NSW

Lenka Bradovkova,
Executive Director, Identity. NSW,
NSW Department of Customer Service

NSW Cyber Security Showcase Speakers 2023

Tony Chapman,
NSW Chief Cyber Security Officer, Executive Director, Cyber Security NSW

View 2023 Speaker Line Up

Discussing the Most Current Topics

#Digital Divide

#Future NSW Roadmap

#Smart Places

#Realising AI Benefits

#Next Gen Cyber

#Skills Shortage

#Open Data

#Digital Accessibility

At Digital.NSW 2023, we unite under one roof to explore the strategic directions that will guide the next horizon of our digital journey. Our theme this year is “Building a Better Future with Digital”. Our aim is to build on the incredible digital progress NSW has made, with a concerted effort to ensure all NSW citizens and communities benefit. Our aim is to proactively anticipate the needs of our communities, utilise data and insights to create personalised services that proactively anticipate needs, foster a robust digital economy through collaboration and partnerships, and continue to ensure the delivery of safe and resilient solutions. Moreover, we recognise the importance of investing in our people and building capabilities for the future.

Laura Christie,
Deputy Secretary, Digital.NSW,
NSW Department of Customer Service

Location

Royal Randwick Racecourse is well serviced by public transport with a Light Rail station and a purpose-built bus terminal at the racecourse main entrance on Alison Road. Low-cost paid parking is available via the Ascot Street Entrance. See information about transport and parking at Royal Randwick here or view venue map.

Royal Randwick Racecourse, Alison Road, Randwick NSW, Australia

Alison Road

Randwick

New South Wales, AU

2031

2024 Event Partners

Boost your presence

With last year’s event selling out quickly, why not get ahead in your brand awareness? Through early partnership opportunities, you’ll have the chance to get in front of 11,000+ NSW public sector professionals and receive exposure across all our collateral for our 16-week promotional campaign.

Meeting Purchase Ready Buyers
Direct access to every senior stakeholder looking to advance their customer experience strategy, presents you with a prime opportunity for top-quality lead generation, face-to-face meetings with buyers, and the chance to sky-rocket your marketing conversion metrics in time.

Maximising Brand Exposure
In the run-up to the physical expo, this showcase offers a 365 marketing platform designed to get your brand in front of buyers pre-event. We offer a number of bespoke digital packages including virtual events, reports, and virtual engagements that can boost your brand presence.

Showcasing An Immersive Show Floor
The exhibition floor will showcase bleeding-edge technology providers that provide solutions for your most pressing challenges. Pop down during the networking breaks and explore the expo.

Become A Partner

At Digital.NSW 2023, we will explore the strategic directions that will shape our digital future. Putting the customer at the centre, we aim to proactively anticipate their needs, build a strong digital economy through partnerships and innovation, engage and use data insights to create customer-driven services, deliver safe and resilient services, and develop capabilities for the future by investing in our people.

View 2022 Post Show Report

Explore Last Years Content

Let’s Talk: NSW Government Innovation with Mark Lenzner

Watch Here
PSN_Marketplace_Showfloor

Let’s Talk: Identifying future focus areas across ICT with Bianca Jordaan

Watch Here