registrations IN 2022
inspiring speakers
engaging partners
dedicated streams
Steering Committee

Mark Lenzner,
Executive Director, Digital and ICT Sourcing,
NSW Department of Customer Service

Laura Christie,
Deputy Secretary, Digital.NSW,
NSW Department of Customer Service

Melanie Curran,
Business Operations Manager,
NSW Department of Customer Service
What’s In Store for 2023
In the midst of ever-evolving global changes and challenges, our government departments and agencies have learned invaluable insights and reaffirmed our belief in the pivotal role of digital innovation.
We remain steadfast in our pursuit of delivering smart, simple, and seamless experiences for everyone, as we learn, adapt, and strive to stay at the forefront of digital transformation.
At Digital.NSW 2023, we will explore the strategic directions that will shape our digital future. Putting the customer at the centre, we aim to proactively anticipate their needs, build a strong digital economy through partnerships and innovation, engage and use data insights to create customer-driven services, deliver safe and resilient services, and develop capabilities for the future by investing in our people.
Join us on the 22nd of November at Royal Randwick to hear from industry leaders, learn about the latest digital initiatives, and network with colleagues from across the state. Together, we will design and build world-class government services for today and prepare for whatever the future holds.

Check Out the 2022 Highlights
Concurrent Streams
Digital & CX
Explore the latest trends, strategies, and best practices for leveraging digital technologies to enhance citizen-centric services and improve the overall experience of government interactions.
Data & Analytics
Discover how data-driven decision-making, advanced analytics, and emerging technologies are transforming government agencies, improving service delivery, and driving innovation.
ICT
Explore the latest trends and strategies for leveraging digital technologies to enhance citizen-centric services and improve government interactions.
Security & Privacy
Discover best practices, innovations, and strategies for effectively and securely managing government ICT in today’s dynamic and complex technology landscape.
What Your Peers Had To Say

“Really enjoyed the variety of speakers and the panels were just fantastic – perfect choice of speakers and they were really inspirational and engaging.”

“An event that’s engaging for both attendees as well as exhibitors. Genuine, valuable conversations driven by mutual goal of constantly improving.”

“It was a good opportunity to listen to inspiring leaders on the state of NSW government innovation and their strategies for the year ahead.”
2023 Speakers

Emma Hogan,
Secretary,
NSW Department of Customer Service

Laura Christie,
Deputy Secretary, Digital.NSW,
Department of Customer Service

Sarah Cruickshank,
Deputy Secretary, Customer Delivery and Transformation,
NSW Department of Customer Service

Chris Lamb,
Deputy Commissioner,
NSW Public Service Commission

Mark Lenzner,
Executive Director, Digital & ICT Sourcing,
NSW Department of Customer Service

Greg Wells,
Chief Executive Officer,
Service NSW

Lenka Bradovkova,
Executive Director, Identity. NSW,
NSW Department of Customer Service

Tony Chapman,
NSW Chief Information Security Officer, Cyber. NSW,
NSW Department of Customer Service
Discussing the Most Current Topics
#Digital Divide
#Future NSW Roadmap
#Smart Places
#Realising AI Benefits
#Next Gen Cyber
#Skills Shortage
#Open Data
#Digital Accessibility
At Digital.NSW 2023, we unite under one roof to explore the strategic directions that will guide the next horizon of our digital journey. Our theme this year is “Building a Better Future with Digital”. Our aim is to build on the incredible digital progress NSW has made, with a concerted effort to ensure all NSW citizens and communities benefit. Our aim is to proactively anticipate the needs of our communities, utilise data and insights to create personalised services that proactively anticipate needs, foster a robust digital economy through collaboration and partnerships, and continue to ensure the delivery of safe and resilient solutions. Moreover, we recognise the importance of investing in our people and building capabilities for the future.
Laura Christie,
Deputy Secretary, Digital.NSW,
NSW Department of Customer Service
Location
Royal Randwick Racecourse, Queen Elizabeth Grandstand
Royal Randwick Racecourse is well serviced by public transport with a Light Rail station and a purpose-built bus terminal at the racecourse main entrance on Alison Road. Low-cost paid parking is available via the Ascot Street Entrance. Click the link for more information
Event Partners
Diamond


Salesforce
Salesforce is the world’s #1 CRM company. Our industry-leading Customer Success Platform has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations… Learn More
Government Administration
Enterprise

Software, Technology Cloud Consulting
Enterprise, Medium, Micro

Business & Digital Transformation, Compliance, Enterprise Software , Information Technology & Services, Staffing and Recruiting, Strategic Planning
Enterprise, Medium
Platinum


Deloitte Touche Tohmatsu LLC
From strategy through to implementation, we help our clients solve complex business issues by combining process and industry knowledge with deep expertise in enabling technologies and packaged software.Deloitte’s holistic and collaborative approach means that our services are focused not only… Learn More
Government Administration
Enterprise


Denodo Technologies Corporation
Logically integrate, manage, and deliver your distributed data Learn More
Business & Digital Transformation, Business Intelligence, Cloud & Computing, Compliance, Data Analysis, Data Management, Data Privacy & Governance, Enterprise & IT Solution Architecture, Enterprise Software , System Integration
Enterprise


SAP
SAP solutions offer the broadest suite of integrated, modular enterprise software capabilities to help you optimize your end-to-end processes. Learn More
Business & Digital Transformation, Cloud & Computing, Data Science & Artificial Intelligence Services, Enterprise Software , Government Administration, Human Resources/Personnel, Innovation, Low code/No code, Payroll, Procurement
Enterprise


Splunk
Splunk helps make organizations more resilient. Leading organizations use our unified security and observability platform to keep their digital systems secure and reliable. Learn More
Government Administration
Enterprise

AI/ML, Application Management, Business & Digital Transformation, Cloud & Computing, Devops, DevSecOps, Information Technology & Services, Infrastructure Management, Innovation, Software
Enterprise, Medium


Palo Alto Networks
Palo Alto Networks, is the global cybersecurity leader, securing digital transformation in Government and Critical Infrastructure organisation all over the world. Learn More
AI/ML, Business & Digital Transformation, Cybersecurity, Data Privacy & Governance, Devops, DevSecOps, Digital Government & CX, IOT (Internet of Things), Networking, Security
Enterprise, Medium


Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise


Intel
Intel (NASDAQ: INTC) expands the boundaries of technology to make the most amazing experiences possible. Information about Intel can be found at newsroom.intel.com and intel.com Learn More
Information Technology & Services
Enterprise
Gold


NetApp
Leading organisations worldwide count on NetApp for software, systems and services to manage and store their data. Customers value the company’s teamwork, expertise and passion for helping them succeed now and into the future Learn More
Data Management, Information Technology & Services
Enterprise

Application Management, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Digital Government & CX, Enterprise & IT Solution Architecture, Infrastructure Management, Networking, Outsourcing/Offshoring, System Integration
Enterprise


imei – Intelligent Connectivity
imei is an Australian communications services company providing Managed Mobility Services, Data Network and Unified Communications Solutions to enterprises and mid-sized businesses. Learn More
Construction, Digital Government & CX, Energy Services, Financial Management, Government Administration, Health, Insurance, Professional Services, Training & Education, Transport
Enterprise, Medium
Silver


Publicis Sapient
For more than 30 years, we’ve helped some of the world’s biggest organizations build a competitive advantage through digital. Learn More
Business & Digital Transformation, Consulting, Data Management, Data Science & Artificial Intelligence Services, Digital Government & CX, Engineering, Enterprise & IT Solution Architecture, Strategic Planning, Technology Cloud Consulting
Enterprise

Automation, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Devops, DevSecOps, Enterprise Software , Infrastructure Management, Low code/No code, Networking
Enterprise

Cybersecurity
Enterprise

Application Management, Automation, Cloud & Computing, Collaboration, Devops, DevSecOps, Digital Government & CX, Security, Software Development
Enterprise
Bronze


CGI
CGI is among the largest IT and business consulting services firms in the world bringing over 40 years’ experience in Australia supporting government and industry. Learn More
Application Management, Business & Digital Transformation, Cybersecurity, Digital Government & CX, Enterprise & IT Solution Architecture, Information Technology & Services, IOT (Internet of Things), Managed Services, Smart City, System Integration
Enterprise

Telecommunications
Enterprise

Application Management, Automation, Business & Digital Transformation, Cybersecurity, Data Analysis, Information Technology & Services, Managed Services, Outsourcing/Offshoring, Software Development, System Integration
Enterprise


Merkle Australia
Unlock the power of data and technology to drive personalised customer experiences with Merkle Australia – your trusted growth partner Learn More
Business & Digital Transformation
Enterprise, Medium

Telecommunications
Enterprise

Branding, Creative & Digital Services, Consulting, Design, E-Learning, Management Consulting, Marketing and Advertising, Strategic Planning, Video Services, Writing and Editing
Enterprise
Exhibition


ThinkPlace
ThinkPlace is a global strategic design and innovation consultancy operating for over 17 years in studios across the world. Learn More
Advisory, Business & Digital Transformation, Coaching, Consulting, Design, Digital Government & CX, Innovation, Management Consulting, Research, Service Design
Medium

Application Management, Architecture & Planning, Business & Digital Transformation, Community & Stakeholder Engagement Software, Compliance, Construction, Design, Digital Government & CX, E-Learning, Software
Medium

Data Management, Data Privacy & Governance, Devops, DevSecOps, Digital Government & CX, Web/SaaS Development
Enterprise


Information Professionals
Information Professionals is an ICT and Digital Professional Services firm, making a difference for those improving and transforming their organisations. We have been around since 2005.We provide services to government, government owned and corporate organisations via our capabilities in ICT… Learn More
Consulting
Enterprise


Hicksons
Meet Elsa your AI-powered digital assistant from Legal Services, starting in schools Term 4, 2023. Learn More
Legal
Medium


webqem
webqem provides a one-stop online solution – delivering web site design & development, ecommerce, mobile solutions, social media strategies, online marketing, promotions and elearning services.webqem was born in 1999 to meet the demand for a professional, highly skilled web solutions… Learn More
E-Commerce, Web/SaaS Development
Medium
Coffee Lounges


OneBlink
In a world where most government agencies are looking to increase productivity with mobile or digital technologies instead of traditional paper-based forms processes. The emphasis shifts to a need to demystify & de-risk app development, without sacrificing functionality. In other… Learn More
Low code/No code
Enterprise
Private Breakfast


Salesforce
Salesforce is the world’s #1 CRM company. Our industry-leading Customer Success Platform has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations… Learn More
Government Administration
Enterprise
Boost your presence
With last year’s event selling out quickly, why not get ahead in your brand awareness? Through early partnership opportunities, you’ll have the chance to get in front of 11,000+ NSW public sector professionals and receive exposure across all our collateral for our 16-week promotional campaign.
Meeting Purchase Ready Buyers
Direct access to every senior stakeholder looking to advance their customer experience strategy, presents you with a prime opportunity for top-quality lead generation, face-to-face meetings with buyers, and the chance to sky-rocket your marketing conversion metrics in time.
Maximising Brand Exposure
In the run-up to the physical expo, this showcase offers a 365 marketing platform designed to get your brand in front of buyers pre-event. We offer a number of bespoke digital packages including virtual events, reports, and virtual engagements that can boost your brand presence.
Showcasing An Immersive Show Floor
The exhibition floor will showcase bleeding-edge technology providers that provide solutions for your most pressing challenges. Pop down during the networking breaks and explore the expo.
At Digital.NSW 2023, we will explore the strategic directions that will shape our digital future. Putting the customer at the centre, we aim to proactively anticipate their needs, build a strong digital economy through partnerships and innovation, engage and use data insights to create customer-driven services, deliver safe and resilient services, and develop capabilities for the future by investing in our people.

Sneak Peek Last Years Event Gallery
Explore Last Years Content

Let’s Talk: NSW Government Innovation with Mark Lenzner
