Public Sector Network and Deloitte Presents

9th Annual
Public Sector
Digital & CX
Roadshow 2024

Powering ‘Digital Simplicity’ to Meet Next Gen Expectations

ACT: 6 March | SA: 7 March | WA: 12 March
NSW: 14 March | VIC: 19 March | QLD: 25 March
CBD, Deloitte Offices

NZ: 21 March | CBD, Wellington

358

registrations IN 2023

35

inspiring speakers

9

engaging partners

14

CASE STUDIES

What’s In Store for 2024

The 9th Annual Public Sector Digital & CX ANZ Roadshow is back in 2024 after a year of resounding success.

In the upcoming series, we’re unveiling strategies to navigate the ever-changing landscape of citizen expectations, ensuring that digital experiences align seamlessly to deliver a next-gen, inclusive service.

For an even more immersive experience, we have also extended full-day roadshows in New South Wales, Victoria and Wellington. It’s not just an event; it’s a roadmap to a future of groundbreaking public sector advancements!

Key People You’ll Meet

Chiefs, Executive Directors, Directors, Managers of:

Digital


Transformation, Improvement & Innovation 

Citizen Experience & Engagement

Customer Contact & Contact Centres

Service Design


Information & Insights

Digital Delivery


Technology

Benefits of Attending

Embrace new digital tools and strategies for a better user experience and to build citizen confidence

Accelerate CX capabilities with data, insights and cutting-edge design methodologies 

Participate in open dialogues with top state Digital and CX executives regarding the next phase

Join our specialised CX workshops and delve into themes aligned with current focus areas

What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

A great opportunity to network and pick up new ideas and get inspired

Australian Financial Security Authority

I enjoyed the quality of the speakers and learning from their ideas

Australia Nuclear Science and Technology Organisation

2024 Speaker Panel

9th Annual Public Sector Digital & CX 
Roadshow 2024 Speakers

Jade Carson
Chief Information Officer,
National Gallery of Australia 

9th Annual Public Sector Digital & CX 
Roadshow 2024 Speakers

Janine Bennett
Assistant Secretary, Digital Business and Sector Engagement, Department of Health and Aged Care
 

public sector network speakers image

Penelope Jones Assistant Secretary, Digital ID Communication, Inclusion and Governance, Gender Equity Co-Champion, Department of Finance 

9th Annual Public 
Sector Digital & CX 
Roadshow 2024 Speakers

Lucy Poole
General Manger Digital Strategy, Architecture and Discovery,
Digital Transformation Agency  

9th Annual Public Sector Digital & CX 
Roadshow 2024 Speakers

Dimitar Dimitrovski
Chief Information Officer,
Fair Work Ombudsman

public sector network speakers image

Shane Worthington Chief Digital Officer, Australian Skills Quality Authority 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Sue-Ann Charlton, Executive Director for People and Performance, Department of Human Services 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Adam Reilly
Deputy Chief Executive,
Department for Child Protection  

9th Annual Public Sector Digital & CX Roadshow 2024

Stuart Watt
Chief Information Officer,
Department of Primary Industries and Regions

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Julia Waddington-Powell,
Chief Executive, SAFECOM 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker


Jeff Swan
Deputy Chief Officer, SA Metropolitan Fire Service

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Eloise Burge
Principal Service Designer Digital Programs –

Major Projects,
Department of the Premier and Cabinet

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Kim Weimer
Director, Digital Transformation, Essential Services Commission

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Michael Buchan
CEO,
SA Housing Authority

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Philip Helberg
Chief Executive Officer,

Infrastructure WA 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Sue Fielding
Director, Inclusion, Strategy and Partnerships,

Department of Communities 

Clint Browning, Executive Director, Statewide Services Executive,
Department of Communities

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Linda Dawson
Deputy Director-General, Industry, Science and Innovation, Department of Jobs, Tourism, Science and Innovation

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Giles Nunis
Executive General Manager, Digital Transformation,
WA Primary Health Alliance 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Tim Leen
Executive Director, Transformation,
South Metropolitan Health Service

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Anna Pearce
GM, Brand and Customer Strategy,
Water Corporation
 

9th Annual Public Sector Digital & CX Roadshow 2024

Linda Sperring A/Deputy Director General, Industry Regulation and Consumer Protection Group,
Department of Mines, Industry Regulation and Safety 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Aarti Joshi
Chief Information Officer,
NSW Department of Customer Service

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Kurt Brisset
Chief Technology and Innovation Officer, Transport for NSW

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

David Ranasinge
Chief Digital Officer, Revenue NSW

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Felicity Cox
Executive Director,
CX and Program Delivery,
NSW Department of Customer Service

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Kyliegh Laughlan Executive Director, Performance, Experience and Communication, Department of Planning, Industry & Environment 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Mike Dudarenok
Chief Digital and Information Officer, NSW Education Standards Authority
 

Luke Goldsmith Director, CX, Department of Planning, Industry & Environment

9th Annual Public Sector Digital & CX Roadshow 2024

Fay Flevaras
First Assistant Secretary, Digital Transformation and Delivery,
Department of Health and Aged Care

Following the success of last year’s CX Innovation Roadshow stop in Melbourne and the amount of innovation happening in the digital space in the state, we’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase & exhibition to Victoria.

The full-day Victorian Public Sector Digital & CX Roadshow 2024 will delve into key projects, best-practice and insights to demonstrate how Victorian government can prioritise simple, easy and connected’ digital services.

Check the full program here.

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Mike Cunnington Deputy Commissioner, Enterprise Services, Inland Revenue 

Bill Moses
Chief Digital Officer, Public Service Commission 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Teresa Pollard
Chief Digital Officer,
Te Pūkenga

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Michael Lloyd
Digital Accessibility Specialist and Disability Advocate,

Ministry of Social Development 

9th Annual Public Sector Digital & CX Roadshow 2024

Meghan White
General Manager, Service Design and Implementation, Ministry of Education
 

Malcolm Luey
Director of Innovation, Business and Consumer Branch,
Ministry of Business, Innovation and Employment

Mark Donaldson,
Director Operational Products, ICT, NZ Police

9th Annual Public Sector Digital & CX Roadshow 2024

John Baddiley
Chief Technology Officer,
Reserve Bank NZ

9th Annual Public Sector Digital & CX Roadshow 2024

Milica Zivanovic, Deputy Chief
Digital Officer,
Public Service Commission

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Mabel Estrella
Chief Digital Officer, Department of Fisheries and Agriculture 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Erin Earle
Senior Executive Director, Digital Transformation, Department of Children, Youth Justice & Multicultural Affairs
 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Jeremy Janes
Chief Digital Information Officer, QLD Building and Construction Commission
 

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Debra Jensen
Director, Digital Transformation, Department of Child Safety, Seniors and Disability Services

9th Annual Public Sector Digital & CX Roadshow 2024 Speaker

Greg Watts
Chief Information Officer,
Public Trustee of QLD 

Discussing the Most Current Topics

#CX Transformation

#Digital Delivery

#Service Design

#Citizen Experience / Engagement

Registration

LIVE PRESENTATIONS

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives

NETWORKING

An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

TECHNOLOGY SOLUTIONS

Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services

ON-DEMAND

Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Locations

ACT: 6 March | SA: 7 March | WA: 12 March | NSW: 14 March | VIC: 19 March | QLD: 25 March
CBD, Deloitte Offices

NZ: 21 March | CBD, Wellington

Boost Your Presence

Elevate your brand, connect with industry leaders and shape the future of Digital and CX in the Public Sector!

This is your chance to stay ahead in the industry. Connect face-to-face with active buyers and decision-makers while generating qualified leads and showcasing your thought leadership. Plus, if you’re in New South Wales, Victoria and Wellington don’t miss our extended full-day roadshow for even more opportunities to engage with key decision-makers.

To take your participation to the next level, we’re also introducing 3 x 2.5 hour deep-dive conversations. These insightful sessions can be hosted at the roadshow venue or a bespoke dining venue within three weeks of the event.

Interested in partnering for the entire roadshow series? Contact us for more details at [email protected].

Event Partners

Interested In Learning More?

The Digital Government and CX Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

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  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights