Victorian Public Sector Digital & CX Roadshow 2024

Powering ‘Digital Simplicity’ to Meet Next Gen Expectations

Tuesday, 19 March 2024 | 8 AM – 4 PM AEDT
CBD, Melbourne


inspiring speakers


Case studies


Round tables


Ministerial address

What’s In Store for 2024

The Victorian Government Digital Strategy 2021–26 sets the vision for creating a digital, thriving Victoria. It charts the direction for delivering better, fairer and more accessible services, creating a digital-ready public sector and growing a thriving digital economy.

With this in mind, we’ve designed the full-day Victorian Public Sector Digital & CX Roadshow 2024 around these three key pillars, with a special focus on exploring ‘Simple, easy and connected’ digital services.

We’ll be unpacking the next phase of delivering a coordinated and collaborative approach across government so that all decision making is human-centred, driven by data, informed and connected for more effective, fairer, accessible and targeted services.

Key People You’ll Meet

Digital Transformation

Customer Analytics

Citizen Engagement

Contact Centres

Service Delivery

Customer Insights

Customer Experience

Marketing Communications

Benefits of Attending

Collaborate with peers to hear how they’re delivering better, fairer, more accessible services across Victoria

Balance aspiration with pragmatism – understand how to best deliver more personalised and consistent services

Power a digital ready Victorian public sector by improving operations, work collaboratively with partners and develop a workforce skilled for the future, now 

Create a thriving digital economy within Victoria — gain insight into how to attract talent, upskill communities and businesses, create jobs and bridge the digital divide

What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

It was great to be at an in person event again. The speakers were all really engaging.

Department of Jobs, Precincts and Regions

Amazing opportunity for face-to-face networking!

Department Of Transport

2024 Speaker Panel

Victorian Public Sector Digital & CX Roadshow 2024 Speakers

Lisa Tepper
Deputy CEO, Digital Victoria, Department of Government Services 

Victorian Public Sector Digital & CX Roadshow 2024 Speaker

Andrew Larkin Chief Information Officer, Department of Families, Fairness and Housing

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Heidi Cremaso Executive Director, Brand and CX, Department of Transport

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Kate Barnes
Executive Director, CX, Digital and Delivery, Solar Victoria, Department of Energy, Environment and Climate Action 

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Jennifer Rebeiro Chief Transformation Officer,
Greater Western Water 

Innovate VIC 2023 Speaker

Lance Emerson Chief Executive Officer, Victorian Agency for Health Information 

John Kenyon
Director, Enterprise Projects and Change Delivery, Solar Victoria, Department of Energy, Environment and Climate Action

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Amber Benjafield, Director, Customer Experience, Solar Victoria, Department of Energy, Environment and Climate Action

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Jordy Ughetti Chief Customer Officer,
Cenitex (pending final approval) 

Discussing the Most Current Topics

#CX Transformation

#Omnichannel Experience

#Customer Journey

#Citizen Engagement



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform


Melbourne, CBD

CBD, Melbourne

Public Sector Network will closely monitor COVID-19 regulations in accordance with the advice from the Government and local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.

2023 Event Partners

9 Inspiring Speakers

Hear from and network with the industry’s most senior Victorian government decision makers in digital transformation, communication, service delivery strategies that are pioneering the advancement of prioritising CX and advancing transformation in 2023 and beyond.

A Chance to Get Out of the Office

Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?

An Immersive Show Floor

The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.

The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!

– Melbourne Polytechnic

Interested In Learning More?

The Digital Government and CX Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

  • Live chats and digital forums
  • Global content library
  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights