Public Sector Network and Deloitte Presents
Victorian Public Sector Digital & CX Roadshow 2024
Powering ‘Digital Simplicity’ to Meet Next Gen Expectations
Tuesday, 19 March 2024 | 8 AM – 4 PM AEDT
Deloitte Office, Melbourne
inspiring speakers
Case studies
Round tables
Ministerial address
What’s In Store for 2024
The Victorian Government Digital Strategy 2021–26 sets the vision for creating a digital, thriving Victoria. It charts the direction for delivering better, fairer and more accessible services.
With this in mind, we’ve designed the full-day Victorian Public Sector Digital & CX Roadshow 2024 around these three key pillars, with a special focus on exploring ‘simple, easy and connected’ digital services.
Unpack the next phase of delivering a coordinated and collaborative approach across government.
Key People You’ll Meet
Chiefs, Executive Directors, Directors, Managers of:
Digital
Transformation, Improvement & Innovation
Citizen Experience & Engagement
Customer Contact & Contact Centres
Service Design
Information & Insights
Digital Delivery
Technology
Benefits of Attending
Collaborate with peers to hear how they’re delivering better, fairer, more accessible services across Victoria
Balance aspiration with pragmatism – understand how to best deliver more personalised and consistent services
Power a digital ready Victorian public sector – improving operations, work collaboratively and develop a workforce skilled for the future
Create a thriving digital economy within Victoria — attracting talent, upskill communities and businesses and bridge digital divide
What Your Peers Had To Say
The speakers were amazing and shared a lot of useful information
Sustainability Victoria
It was great to be at an in person event again. The speakers were all really engaging.
Department of Jobs, Precincts and Regions
Amazing opportunity for face-to-face networking!
Department Of Transport
2024 Speaker Panel
Lisa Tepper
Deputy CEO,
Digital Victoria, Department of Government Services
Andrew Larkin
Chief Information Officer,
Department of Families, Fairness and Housing
Heidi Cremaso
Executive Director, Brand and CX, Department of Transport
Kate Barnes
Executive Director, CX, Digital and Delivery, Solar Victoria, Department of Energy, Environment and Climate Action
Lance Emerson
Chief Executive Officer, Victorian Agency for Health Information
John Kenyon
Director,
Enterprise Projects and Change Delivery,
Solar Victoria,
Department of Energy, Environment and Climate Action
Amber Benjafield
Director, Customer Experience,
Solar Victoria, Department of Energy, Environment and Climate Action
Jordy Ughetti
Chief Customer Officer,
Cenitex
Discussing the Most Current Topics
#CX Transformation
#Omnichannel Experience
#Customer Journey
#Citizen Engagement
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
9 Inspiring Speakers
Hear from and network with the industry’s most senior Victorian government decision makers in digital transformation, communication, service delivery and more.
A Chance to Get Out of the Office
Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?
An Immersive Show Floor
The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.
Event Partners
Deloitte Touche Tohmatsu LLC
From strategy through to implementation, we help our clients solve complex business issues by combining process and industry knowledge with deep expertise in enabling technologies and packaged software.Deloitte’s holistic and collaborative approach means that our services are focused not only… Learn More
Government Administration
Enterprise
The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!
– Melbourne Polytechnic
Interested In Learning More?
