inspiring speakers
Case studies
Round tables
Ministerial address
What’s In Store for 2024
The Victorian Government Digital Strategy 2021–26 sets the vision for creating a digital, thriving Victoria. It charts the direction for delivering better, fairer and more accessible services, creating a digital-ready public sector and growing a thriving digital economy.
With this in mind, we’ve designed the full-day Victorian Public Sector Digital & CX Roadshow 2024 around these three key pillars, with a special focus on exploring ‘Simple, easy and connected’ digital services.
We’ll be unpacking the next phase of delivering a coordinated and collaborative approach across government so that all decision making is human-centred, driven by data, informed and connected for more effective, fairer, accessible and targeted services.
Key People You’ll Meet
Digital Transformation
Customer Analytics
Citizen Engagement
Contact Centres
Service Delivery
Customer Insights
Customer Experience
Marketing Communications
Benefits of Attending
Collaborate with peers to hear how they’re delivering better, fairer, more accessible services across Victoria
Balance aspiration with pragmatism – understand how to best deliver more personalised and consistent services
Power a digital ready Victorian public sector by improving operations, work collaboratively with partners and develop a workforce skilled for the future, now
Create a thriving digital economy within Victoria — gain insight into how to attract talent, upskill communities and businesses, create jobs and bridge the digital divide
What Your Peers Had To Say
The speakers were amazing and shared a lot of useful information
Sustainability Victoria
It was great to be at an in person event again. The speakers were all really engaging.
Department of Jobs, Precincts and Regions
Amazing opportunity for face-to-face networking!
Department Of Transport
2024 Speaker Panel
Lisa Tepper
Deputy CEO, Digital Victoria, Department of Government Services
Andrew Larkin Chief Information Officer, Department of Families, Fairness and Housing
Heidi Cremaso Executive Director, Brand and CX, Department of Transport
Kate Barnes
Executive Director, CX, Digital and Delivery, Solar Victoria, Department of Energy, Environment and Climate Action
Jennifer Rebeiro Chief Transformation Officer,
Greater Western Water
Lance Emerson Chief Executive Officer, Victorian Agency for Health Information
John Kenyon
Director, Enterprise Projects and Change Delivery, Solar Victoria, Department of Energy, Environment and Climate Action
Amber Benjafield, Director, Customer Experience, Solar Victoria, Department of Energy, Environment and Climate Action
Jordy Ughetti Chief Customer Officer,
Cenitex (pending final approval)
Discussing the Most Current Topics
#CX Transformation
#Omnichannel Experience
#Customer Journey
#Citizen Engagement
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
Location
CBD, Melbourne
Public Sector Network will closely monitor COVID-19 regulations in accordance with the advice from the Government and local health authorities to ensure the safety of everyone attending the event physically. In addition, we will be working closely with the venue to ensure precautionary measures are in place.
2023 Event Partners
9 Inspiring Speakers
Hear from and network with the industry’s most senior Victorian government decision makers in digital transformation, communication, service delivery strategies that are pioneering the advancement of prioritising CX and advancing transformation in 2023 and beyond.
A Chance to Get Out of the Office
Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?
An Immersive Show Floor
The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.
The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!
– Melbourne Polytechnic
Interested In Learning More?
