9th Annual Public
Sector Digital & CX
Roadshow 2024

Powering ‘Digital Simplicity’ to Meet Next Gen Expectations

ACT: 6 March | SA: 7 March | WA: 12 March
NSW: 13 March | NZ: 14 March
VIC: 19 March | QLD: 20 March


registrations IN 2023


inspiring speakers


engaging partners



What’s In Store for 2024

With platforms like Amazon and Netflix raising the baseline standard sky-high, there is constant pressure for the public sector to become better. Pinpointing precisely how citizens are interacting digitally and building that into a personalised experience, is crucial to gaining citizen confidence and trust.  

With this in mind, the 9th Annual Public Sector Digital & CX Roadshow 2024 will unveil how to navigate a new era of citizen expectations and align digital experience to deliver a next gen, inclusive service.

We’ll unpack how to collaborate to modernise service delivery, and how the State’s public sector elite are approaching the creation of anticipatory and less repetitive, disjointed services.

Key People You’ll Meet

Digital Transformation

Customer Analytics

Citizen Engagement

Contact Centres

Service Delivery

Customer Insights

Customer Experience

Marketing Communications

Benefits of Attending

Embrace emerging digital tools, technologies and strategies to enhance user experience and
gain citizen confidence
and trust

Accelerate your CX capabilities through leveraging data, insights and latest design methodologies to deliver a personalised service 

Contribute and engage in open, explorative discussion with your State’s leading digital & CX executives to usher in the next phase of public service experience

Join the progressive discussion and collaborate as part of our specialist workshops: each designed specifically for Digital, CX, and Contact Centre leaders

What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

A great opportunity to network and pick up new ideas and get inspired

Australian Financial Security Authority

I enjoyed the quality of the speakers and learning from their ideas

Australia Nuclear Science and Technology Organisation

2024 Speaker Panel

Adam Shain
First Assistant Secretary,
Digital Solutions Division/Chief Digital Officer,
Department of Employment and Workplace Relations

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Fay Flevaras
First Assistant Secretary, Digital Transformation & Delivery,
Department of Health and Aged Care (pending final confirmation)

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Penelope Jones Assistant Secretary, Digital ID Communication, Inclusion and Governance, Gender Equity Co-Champion, Department of Finance 

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Lucy Poole
General Manger Digital Strategy, Architecture and Discovery,
Digital Transformation Agency  

Dimitar Dimitrovski
Chief Information Officer,
Fair Work Ombudsman

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Shane Worthington Chief Digital Officer, Australian Skills Quality Authority 

Jade Carson
Chief Information Officer,
National Gallery of Australia 

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Sandy Pitcher
Chief Executive, Department of Human Services 

Adam Reilly
Deputy Chief Executive,
Department for Child Protection  

Stuart Watt
Chief Information Officer,
Department of Primary Industries and Regions

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Julia Waddington-Powell,
Chief Executive, SAFECOM 

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Cliff Edwards
Director, Digital Channels,
Digital Transformation Agency 

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Eloise Burge
Principal Service Designer Digital Programs –

Major Projects,
Department of the Premier and Cabinet

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Kim Weimer
Director, Digital Transformation, Essential Services Commission

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Rebecca Graham, Chief Executive, Women’s and Children’s Health Network

Jeff Swan
Deputy Chief Officer, SA Metropolitan Fire Service

Richard Bean
Chief Digital Officer, Department of Water and Regulation (pending final confirmation)

Philip Helberg
Chief Executive Officer, Infrastructure WA 

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Sue Fielding
Director, Inclusion, Strategy and Partnerships, Department of Communities 

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Linda Dawson
Deputy Director-General, Industry, Science and Innovation, Department of Jobs, Tourism, Science and Innovation

Giles Nunis
Executive General Manager, Digital Transformation,
WA Primary Health Alliance 

Tim Leen
Executive Director, Transformation,
South Metropolitan Health Service

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Anna Pearce
GM, Brand and Customer Strategy,
Water Corporation

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Aarti Joshi
Chief Information Officer,
NSW Department of Customer Service

Kurt Brisset
Chief Technology and Innovation Officer, Transport for NSW 

David Ravasinghe
Chief Digital Officer, Revenue NSW

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Felicity Cox
Executive Director,
CX and Program Delivery,
NSW Department of Customer Service

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Kyliegh Laughlan Executive Director, Performance, Experience and Communication, Department of Planning, Industry & Environment 

Mike Dudarenok
Chief Digital & Information Officer, NSW Education Standards Authority

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Rania Wannous
Chief Customer Officer, NSW Telco Authority 

Luke Goldsmith Director, CX, Department of Planning, Industry & Environment

Mike Cunnington Deputy Commissioner, Enterprise Services, Inland Revenue 

Bill Moses
Chief Digital Officer, Public Service Commission 

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Teresa Pollard
Chief Digital Officer,
Te Pūkenga

Michael Lloyd
Digital Accessibility Specialist and Disability Advocate,

Ministry of Social Development 

Following the success of last year’s CX Innovation Roadshow stop in Melbourne and the amount of innovation happening in the digital space in the state, we’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase & exhibition to Victoria.

The full-day Victorian Public Sector Digital & CX Roadshow 2024 will delve into key projects, best-practice and insights to demonstrate how Victorian government can prioritise simple, easy and connected’ digital services.

Check the full program here.

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Mabel Estrella
Chief Digital Officer, Department of Fisheries and Agriculture 

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Erin Earle
Senior Executive Director, Digital Transformation, Department of Children, Youth Justice & Multicultural Affairs

Daniel Ramos
General Manager, Consumer Data Right & Digital Identity,


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Debra Jensen
Director, Digital Transformation, Department of Child Safety, Seniors and Disability Services

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Greg Watts
Chief Information Officer,
Public Trustee of QLD 

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Jeremy Janes
Chief Digital Information Officer, QLD Building and Construction Commission

Discussing the Most Current Topics

#CX Transformation

#Omnichannel Experience

#Customer Journey

#Citizen Engagement



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

2023 Event Partners

The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!

– Melbourne Polytechnic

Interested In Learning More?

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