registrations IN 2023
inspiring speakers
engaging partners
CASE STUDIES
What’s In Store for 2024
With platforms like Amazon and Netflix raising the baseline standard sky-high, there is constant pressure for the public sector to become better. Pinpointing precisely how citizens are interacting digitally and building that into a personalised experience, is crucial to gaining citizen confidence and trust.
With this in mind, the 9th Annual Public Sector Digital & CX Roadshow 2024 will unveil how to navigate a new era of citizen expectations and align digital experience to deliver a next gen, inclusive service.
We’ll unpack how to collaborate to modernise service delivery, and how the State’s public sector elite are approaching the creation of anticipatory and less repetitive, disjointed services.
Key People You’ll Meet
Digital Transformation
Customer Analytics
Citizen Engagement
Contact Centres
Service Delivery
Customer Insights
Customer Experience
Marketing Communications
Benefits of Attending
Embrace emerging digital tools, technologies and strategies to enhance user experience and
gain citizen confidence
and trust
Accelerate your CX capabilities through leveraging data, insights and latest design methodologies to deliver a personalised service
Contribute and engage in open, explorative discussion with your State’s leading digital & CX executives to usher in the next phase of public service experience
Join the progressive discussion and collaborate as part of our specialist workshops: each designed specifically for Digital, CX, and Contact Centre leaders
What Your Peers Had To Say
The speakers were amazing and shared a lot of useful information
Sustainability Victoria
A great opportunity to network and pick up new ideas and get inspired
Australian Financial Security Authority
I enjoyed the quality of the speakers and learning from their ideas
Australia Nuclear Science and Technology Organisation
2024 Speaker Panel
Adam Shain
First Assistant Secretary,
Digital Solutions Division/Chief Digital Officer,
Department of Employment and Workplace Relations
Fay Flevaras
First Assistant Secretary, Digital Transformation & Delivery,
Department of Health and Aged Care (pending final confirmation)
Penelope Jones Assistant Secretary, Digital ID Communication, Inclusion and Governance, Gender Equity Co-Champion, Department of Finance
Lucy Poole
General Manger Digital Strategy, Architecture and Discovery,
Digital Transformation Agency
Dimitar Dimitrovski
Chief Information Officer,
Fair Work Ombudsman
Shane Worthington Chief Digital Officer, Australian Skills Quality Authority
Jade Carson
Chief Information Officer,
National Gallery of Australia
Sandy Pitcher
Chief Executive, Department of Human Services
Adam Reilly
Deputy Chief Executive,
Department for Child Protection
Stuart Watt
Chief Information Officer,
Department of Primary Industries and Regions
Julia Waddington-Powell,
Chief Executive, SAFECOM
Cliff Edwards
Director, Digital Channels,
Digital Transformation Agency
Eloise Burge
Principal Service Designer Digital Programs –
Major Projects,
Department of the Premier and Cabinet
Kim Weimer
Director, Digital Transformation, Essential Services Commission
Rebecca Graham, Chief Executive, Women’s and Children’s Health Network
Jeff Swan
Deputy Chief Officer, SA Metropolitan Fire Service
Richard Bean
Chief Digital Officer, Department of Water and Regulation (pending final confirmation)
Philip Helberg
Chief Executive Officer, Infrastructure WA
Sue Fielding
Director, Inclusion, Strategy and Partnerships, Department of Communities
Linda Dawson
Deputy Director-General, Industry, Science and Innovation, Department of Jobs, Tourism, Science and Innovation
Giles Nunis
Executive General Manager, Digital Transformation,
WA Primary Health Alliance
Tim Leen
Executive Director, Transformation,
South Metropolitan Health Service
Anna Pearce
GM, Brand and Customer Strategy,
Water Corporation
Aarti Joshi
Chief Information Officer,
NSW Department of Customer Service
Kurt Brisset
Chief Technology and Innovation Officer, Transport for NSW
David Ravasinghe
Chief Digital Officer, Revenue NSW
Felicity Cox
Executive Director,
CX and Program Delivery,
NSW Department of Customer Service
Kyliegh Laughlan Executive Director, Performance, Experience and Communication, Department of Planning, Industry & Environment
Mike Dudarenok
Chief Digital & Information Officer, NSW Education Standards Authority
Rania Wannous
Chief Customer Officer, NSW Telco Authority
Luke Goldsmith Director, CX, Department of Planning, Industry & Environment
Mike Cunnington Deputy Commissioner, Enterprise Services, Inland Revenue
Bill Moses
Chief Digital Officer, Public Service Commission
Teresa Pollard
Chief Digital Officer,
Te Pūkenga
Michael Lloyd
Digital Accessibility Specialist and Disability Advocate,
Ministry of Social Development
Following the success of last year’s CX Innovation Roadshow stop in Melbourne and the amount of innovation happening in the digital space in the state, we’re thrilled to announce that this year we’ll be bringing a brand new, bigger, full-day, standalone in-person showcase & exhibition to Victoria.
The full-day Victorian Public Sector Digital & CX Roadshow 2024 will delve into key projects, best-practice and insights to demonstrate how Victorian government can prioritise simple, easy and connected’ digital services.
Check the full program here.
Mabel Estrella
Chief Digital Officer, Department of Fisheries and Agriculture
Erin Earle
Senior Executive Director, Digital Transformation, Department of Children, Youth Justice & Multicultural Affairs
Daniel Ramos
General Manager, Consumer Data Right & Digital Identity,
ACCC
Debra Jensen
Director, Digital Transformation, Department of Child Safety, Seniors and Disability Services
Greg Watts
Chief Information Officer,
Public Trustee of QLD
Jeremy Janes
Chief Digital Information Officer, QLD Building and Construction Commission
Discussing the Most Current Topics
#CX Transformation
#Omnichannel Experience
#Customer Journey
#Citizen Engagement
Registration
LIVE PRESENTATIONS
Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives
NETWORKING
An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks
TECHNOLOGY SOLUTIONS
Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services
ON-DEMAND
Receive on-demand access to session content on the complimentary Public Sector Network social learning platform
2023 Event Partners
The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!
– Melbourne Polytechnic
Interested In Learning More?
