Steering Committee
Mark Lenzner,
Executive Director, Digital and ICT Sourcing,
NSW Department of Customer Service
Laura Christie,
Deputy Secretary, Digital.NSW,
NSW Department of Customer Service
Melanie Curran,
Business Operations Manager,
NSW Department of Customer Service
2023 Overview
In the midst of ever-evolving global changes and challenges, our government departments and agencies have learned invaluable insights and reaffirmed our belief in the pivotal role of digital innovation.
We remain steadfast in our pursuit of delivering smart, simple, and seamless experiences for everyone, as we learn, adapt, and strive to stay at the forefront of digital transformation.
At Digital.NSW 2023, we explored the strategic directions that will shape our digital future. Putting the customer at the centre, we aim to proactively anticipate their needs, build a strong digital economy through partnerships and innovation, engage and use data insights to create customer-driven services, deliver safe and resilient services, and develop capabilities for the future by investing in our people.
Check Out the 2023 Highlights
Concurrent Streams
Accessibility
Deliver inclusive and accessible digital services to all NSW communities
Sustainability
Realise the value and potential of digital in a sustainable, safe and cost-effective way
Trust
Cultivate trust in government to build opportunities to share more data safely and effectively
Resilience
Ensure NSW is resilient and prepared for emergencies, online and in-person
Workforce
Equip and empower the workforce to succeed on their digital journey
What Your Peers Had To Say
“Really enjoyed the variety of speakers and the panels were just fantastic – perfect choice of speakers and they were really inspirational and engaging.”
“An event that’s engaging for both attendees as well as exhibitors. Genuine, valuable conversations driven by mutual goal of constantly improving.”
“It was a good opportunity to listen to inspiring leaders on the state of NSW government innovation and their strategies for the year ahead.”
2023 Speakers
The Hon. Jihad Dib MP, Minister for Customer Service and Digital Government; Minister for Emergency Services, and Minister for Youth Justice
Emma Hogan,
Secretary,
NSW Department of Customer Service
Sarah Cruickshank,
Deputy Secretary, Customer Delivery and Transformation,
NSW Department of Customer Service
Chris Lamb,
Deputy Commissioner,
NSW Public Service Commission
Mark Lenzner,
Executive Director, Digital & ICT Sourcing,
NSW Department of Customer Service
Greg Wells,
Chief Executive Officer,
Service NSW
Lenka Bradovkova,
Executive Director, Identity. NSW,
NSW Department of Customer Service
Tony Chapman,
NSW Chief Cyber Security Officer, Executive Director, Cyber Security NSW
Discussing the Most Current Topics
#Digital Divide
#Future NSW Roadmap
#Smart Places
#Realising AI Benefits
#Next Gen Cyber
#Skills Shortage
#Open Data
#Digital Accessibility
At Digital.NSW 2023, we unite under one roof to explore the strategic directions that will guide the next horizon of our digital journey. Our theme this year is “Building a Better Future with Digital”. Our aim is to build on the incredible digital progress NSW has made, with a concerted effort to ensure all NSW citizens and communities benefit. Our aim is to proactively anticipate the needs of our communities, utilise data and insights to create personalised services that proactively anticipate needs, foster a robust digital economy through collaboration and partnerships, and continue to ensure the delivery of safe and resilient solutions. Moreover, we recognise the importance of investing in our people and building capabilities for the future.
Laura Christie,
Deputy Secretary, Digital.NSW,
NSW Department of Customer Service
Location
Royal Randwick Racecourse is well serviced by public transport with a Light Rail station and a purpose-built bus terminal at the racecourse main entrance on Alison Road. Low-cost paid parking is available via the Ascot Street Entrance. See information about transport and parking at Royal Randwick here or view venue map.
2023 Event Partners
Publicis Sapient
For more than 30 years, we’ve helped some of the world’s biggest organizations build a competitive advantage through digital. Learn More
Business & Digital Transformation, Consulting, Data Management, Data Science & Artificial Intelligence Services, Digital Government & CX, Engineering, Enterprise & IT Solution Architecture, Strategic Planning, Technology Cloud Consulting
Enterprise
Adobe
Adobe solutions for experience-driven Government Learn More
Software, Technology Cloud Consulting
Enterprise, Medium, Micro
Salesforce
Salesforce is the world’s #1 CRM company. Our industry-leading Customer Success Platform has become the world’s leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations… Learn More
Government Administration
Enterprise
UKG
HR – Pay – Time – Culture Learn More
Software
Enterprise, Medium, Not for Profit, Small Business
Nintex
Complete, connected, convenient. AI-powered process automation. Learn More
Automation, Business & Digital Transformation, Contract Management, Digital Signatures, Document Management
Enterprise
NTT DATA
Trusted Global Innovator + Create digital experiences that move millions Learn More
Agile, Application Management, Branding, Creative & Digital Services, Business & Digital Transformation, Cloud & Computing, Consulting, Cybersecurity, Digital Government & CX, Enterprise Software , Web/SaaS Development
Enterprise
Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise
Splunk
Splunk helps make organizations more resilient. Leading organizations use our unified security and observability platform to keep their digital systems secure and reliable. Learn More
Government Administration
Enterprise
Dynatrace
Cloud Done Right Learn More
AI/ML, Application Management, Business & Digital Transformation, Cloud & Computing, Devops, DevSecOps, Information Technology & Services, Infrastructure Management, Innovation, Software
Enterprise, Medium
HP with Intel
Shaping your premium technology experience Learn More
Information Technology & Services
Enterprise
SAP
SAP solutions offer the broadest suite of integrated, modular enterprise software capabilities to help you optimise your end-to-end processes. Learn More
Business & Digital Transformation, Business Intelligence, Change Management, Compliance, Data Science & Artificial Intelligence Services, Enterprise Software , Financial Management, Procurement, Regulatory, Risk
Enterprise
Palo Alto Networks
Palo Alto Networks, is the global cybersecurity leader, securing digital transformation in Government and Critical Infrastructure organisation all over the world. Learn More
AI/ML, Business & Digital Transformation, Cybersecurity, Data Privacy & Governance, Devops, DevSecOps, Digital Government & CX, IOT (Internet of Things), Networking, Security
Enterprise, Medium
NetApp
Leading organisations worldwide count on NetApp for software, systems and services to manage and store their data. Learn More
AI/ML, Cloud & Computing, Data Centres, Data Management, Information Technology & Services
Enterprise
imei – Intelligent Connectivity
imei is an Australian communications services company providing Managed Mobility Services, Data Network and Unified Communications Solutions to enterprises and mid-sized businesses. Learn More
Construction, Digital Government & CX, Energy Services, Financial Management, Government Administration, Health, Insurance, Professional Services, Training & Education, Transport
Enterprise, Medium
Tungsten Automation (previously Kofax)
AI-powered Intelligent Automation empower digital transformation and citizen services Learn More
Automation, Business & Digital Transformation, Digital Signatures, Low code/No code, Software
Enterprise, Medium
Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily… Learn More
Enterprise Software
Enterprise
DekkoSecure
Finally, the totally secure way to share, store and collaborate in the cloud Learn More
Cloud & Computing, Cybersecurity, Data Privacy & Governance, Enterprise Software , Web/SaaS Development
Female owned, Small Business
Miro
The visual workspace for innovation Learn More
Agile, Collaboration, Enterprise Software , Innovation, Project Management
Enterprise
SentinelOne
Secure the Cloud. Avoid the Storm. Learn More
AI/ML, Automation, Cloud & Computing, Cybersecurity, Identity Management, Security
Enterprise
Commvault
The only comprehensive data protection platform purpose-built to secure, defend, and recover data across clouds, SaaS, and on-prem. Learn More
Cloud & Computing, Data Management, Security
Enterprise
Laundry Lane
Video & Animation Communications Agency Learn More
Branding, Creative & Digital Services, Content Creation, Marketing and Advertising, Multimedia Production, Video Services
Small Business
Lenovo
Focused on a bold vision to deliver smarter technology for all Learn More
Enterprise & IT Solution Architecture
Enterprise
Deloitte Australia
We help clients navigate the complexities and challenges of a rapidly changing world through services that create value and drive innovation, productivity and sustainable growth. Learn More
Advisory, Cybersecurity, Data Privacy & Governance, Information Technology & Services, Technology Cloud Consulting
Enterprise
Thoughtworks Australia and New Zealand
Where extra passion overcomes ordinary Learn More
Business & Digital Transformation, Cloud & Computing, Data Science & Artificial Intelligence Services, Digital Government & CX, Enterprise & IT Solution Architecture, Information Technology & Services, Outsourcing/Offshoring, Software Development, Technology Cloud Consulting
Enterprise
Talend
At Talend, our purpose is to change the way the world makes decisions. We take the work out of working with data and make data useful for all organizations. Learn More
Data Management
Medium
Bluetree Solutions
The Award-Winning Consultancy for Planning & Analytics in the Cloud Learn More
Business Intelligence, Consulting, Data Science & Artificial Intelligence Services, Information Technology & Services, Professional Services
Small Business
HCLTech
Supercharging Progress Learn More
Application Management, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Digital Government & CX
Enterprise
Gitlab
Where Software is Built, Secured and Deployed Learn More
Application Management, Automation, Cloud & Computing, Collaboration, Devops, DevSecOps, Digital Government & CX, Security, Software Development
Enterprise
CyberCX
Securing our communities Learn More
Cybersecurity
Enterprise
HashiCorp
Enable scalable, dynamic security across clouds Learn More
Automation, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Devops, DevSecOps, Enterprise Software , Infrastructure Management, Low code/No code, Networking
Enterprise
CGI Australia
CGI is among the largest IT and business consulting services firms in the world bringing over 40 years’ experience in Australia supporting government and industry. Learn More
Business & Digital Transformation, Cybersecurity, Digital Government & CX, Information Technology & Services, System Integration
Enterprise
TPG Telecom
Your Government communications technology partner Learn More
Telecommunications
Enterprise
Merkle Australia
Unlock the power of data and technology to drive personalised customer experiences with Merkle Australia – your trusted growth partner Learn More
Business & Digital Transformation
Enterprise, Medium
Adactin Group Pty Ltd
Innovation always, in all ways Learn More
Application Management, Automation, Business & Digital Transformation, Cybersecurity, Data Analysis, Information Technology & Services, Managed Services, Outsourcing/Offshoring, Software Development, System Integration
Enterprise
Vocus
Brilliant made simple Learn More
Telecommunications
Enterprise
Agile Analytics
Empower Your Team with Data: Microsoft Solutions Tailored for Informed Decisions. Learn More
Business Intelligence, Cloud & Computing, Consulting, Data Analysis, Technology Cloud Consulting
Medium
The Being Group
Enabling human endeavour through strategic and creative services. Learn More
Branding, Creative & Digital Services, Consulting, Design, E-Learning, Management Consulting, Marketing and Advertising, Strategic Planning, Video Services, Writing and Editing
Enterprise
Neat
Neat. Simple as that. Learn More
Asset Management, Audio Visual, Cloud & Computing, Collaboration, Consulting
Enterprise, Female owned, Indigenous owned, Medium, Micro, Not for Profit, Person with disabilities owned, Small Business, Veteran owned
Cloudflare
Helping to build a better Internet Learn More
Cybersecurity
Enterprise, Medium, Small Business
Snowflake
Snowflake enables organizations to mobilize their data with Snowflake’s Data Cloud. Customers can unite siloed data, discover and securely share data and execute diverse analytic workloads. Learn More
AI/ML, Architecture & Planning, Business & Digital Transformation, Cloud & Computing, Collaboration, Data Science & Artificial Intelligence Services, Enterprise & IT Solution Architecture, Information Technology & Services, Managed Services, Professional Services
Enterprise, Medium
KPMG
We are a global network of professional firms providing a full range of services and digital products to industries, government, and not-for-profit sectors. Learn More
Management Consulting, Project Management, Technology Cloud Consulting
Enterprise
Docusign
Bringing Agreements to Life. Learn More
Contract Management, Digital Signatures, Document Management, Information Management System
Enterprise
Atomic.io
A world first in customer experience technology. Now your customers can get things done in just one tap. Learn More
Cybersecurity, Data Privacy & Governance, Security, Software
Enterprise, Medium, Not for Profit, Social Enterprise
Concentrix Catalyst
Design. Build. Run. Citizen Centred Services. Learn More
Advisory, Business & Digital Transformation, Consulting, Design, Web/SaaS Development
B Corporation, Enterprise
Nutanix
Nutanix offers a single platform to run all your apps and data across clouds while simplifying operations and freeing companies to focus on business outcomes. Learn More
Application Management, Cloud & Computing, Data Management, Data Science & Artificial Intelligence Services, Software
Enterprise
Palo IT
Palo IT is a B Corp Tech consultancy on a mission to use tech as a force for good. Learn More
Agile, AI/ML, Business & Digital Transformation, Cloud & Computing, Design, DevSecOps, Digital Government & CX, Enterprise & IT Solution Architecture, Innovation, Software Development
B Corporation
Apteco
Insight Into Action Learn More
Business & Digital Transformation, Business Intelligence, Data Analysis, Data Science & Artificial Intelligence Services, Marketing and Advertising
Medium, Small Business
Genesys
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer… Learn More
Information Technology & Services
Enterprise
Nuix
We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. Learn More
Cybersecurity, Data Analysis, Data Management, Data Privacy & Governance, Data Science & Artificial Intelligence Services
Medium
ThinkPlace
ThinkPlace is a global strategic design and innovation consultancy operating for over 18 years in studios across the world. Learn More
Business & Digital Transformation, Consulting, Design, Innovation, Research
Medium
Hicksons
Meet Elsa your AI-powered digital assistant from Legal Services, starting in schools Term 4, 2023. Learn More
Legal
Medium
Archistar.ai
Archistar revolutionises the way we find, assess and design property. Learn More
Architecture & Planning, Business & Digital Transformation, Compliance, Digital Government & CX, Software
Medium
Link Digital
Creating meaningful change with open data Learn More
Data Management, Data Privacy & Governance, Devops, DevSecOps, Digital Government & CX
Enterprise, Micro, Not for Profit
Digital61
A trusted digital transformation advisor and Cloud Managed Services Provider. We unlock the Simplicity, Mobility, and Security of the Cloud – Empowering your business transformation. Learn More
Agile, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Devops, Enterprise & IT Solution Architecture, Information Technology & Services, Managed Services, Project Management, System Integration
Small Business
Information Professionals Group
IPG provides independent client-side digital transformation, digital technology and risk management services. Learn More
Consulting
Enterprise
4mation Technologies
We help Australian organisations digitally transform through software development, strategy, design and AI. Learn More
AI/ML, Enterprise & IT Solution Architecture, Software Development, Technology Cloud Consulting, Web/SaaS Development
Medium, Small Business
Brooke
Partnering with you to drive digital transformation powered by Salesforce Public Sector Solutions. Learn More
Business & Digital Transformation, Change Management, Digital Government & CX, Enterprise & IT Solution Architecture, Managed Services
Medium
webqem
webqem delivers web site design & development, ecommerce, mobile solutions, social media, online marketing, elearning services. Learn More
E-Commerce, E-Learning, Enterprise & IT Solution Architecture, Software Development, Web/SaaS Development
Medium
Vimeo
Video simplified Learn More
Content Creation, Enterprise Software , Video Services
Enterprise, Medium, Small Business
Freshworks
Freshworks makes business software people love to use Learn More
Enterprise Software , Information Technology & Services
Enterprise
OneBlink
Compliance checks, inspections and risk reporting need transforming too Learn More
Low code/No code, Mobility & Wireless, Regulatory, Software, Web/SaaS Development
Enterprise
ServiceNow
State & Local Government works with ServiceNow Learn More
Digital Government & CX, Enterprise & IT Solution Architecture, Human Resources/Personnel, Information Technology & Services, Security
Enterprise
WorkVentures
Social Inclusion Through Technology Learn More
Information Technology & Services, Non-Profit Organization Management, Recruitment
Enterprise, Not for Profit, Social Enterprise
eHealth NSW
Harnessing digital technology to deliver better patient care Learn More
Government Administration, Government Relations, Health
Enterprise
Boost your presence
With last year’s event selling out quickly, why not get ahead in your brand awareness? Through early partnership opportunities, you’ll have the chance to get in front of 11,000+ NSW public sector professionals and receive exposure across all our collateral for our 16-week promotional campaign.
Meeting Purchase Ready Buyers
Direct access to every senior stakeholder looking to advance their customer experience strategy, presents you with a prime opportunity for top-quality lead generation, face-to-face meetings with buyers, and the chance to sky-rocket your marketing conversion metrics in time.
Maximising Brand Exposure
In the run-up to the physical expo, this showcase offers a 365 marketing platform designed to get your brand in front of buyers pre-event. We offer a number of bespoke digital packages including virtual events, reports, and virtual engagements that can boost your brand presence.
Showcasing An Immersive Show Floor
The exhibition floor will showcase bleeding-edge technology providers that provide solutions for your most pressing challenges. Pop down during the networking breaks and explore the expo.
Would you like to explore a partnership with us in 2024?
You can reach out to us at [email protected]
At Digital.NSW 2023, we will explore the strategic directions that will shape our digital future. Putting the customer at the centre, we aim to proactively anticipate their needs, build a strong digital economy through partnerships and innovation, engage and use data insights to create customer-driven services, deliver safe and resilient services, and develop capabilities for the future by investing in our people.