We recently sat down with Trudi Mares, Executive Director, Transport Shared Services at Transport for NSW to get her thoughts on some of the biggest challenges, trends and priorities impacting public sector corporate services.
Check out our 5 minute interview below to hear more from Trudi about TfNSW’ corporate service transformation journey and how they’re leveraging omni-channel technologies to streamline processes and deliver better citizen experiences.
“We would love for a customer or client to call up our shared services function … and for us to be able to [leverage technology] to help them with their full end-to-end work from a service perspective.”
Corporate & Shared Services Executive Session 2021
Trudi Mares, Executive Director, Transport Shared Services, TfNSW